Audi Westwood

This was the second Audi bought at Prime in 18 months. We returned to Prime because we particularly enjoyed working with Lester Gardner, the dealership is not overwhelmingly large, the service department We returned to Prime because we particularly enjoyed working with Lester Gardner, the dealership is not overwhelmingly large, the service department is excellent (you could eat off of the floor) and overall, the people we dealt with are very fair. Lester was able to find us the exact car we wanted (Q5 Prestige in Navy with Grey) for the time we needed it, and made us aware of all Audi sponsored pricing programs. We drove away with the Q5 extremely satisfied. I would recommend Prime wholeheartedly. More

From the moment I arrived on the lot for my review of the Q5 SUV up close and personal, the sales staff was very professional and polite. No heavy sales pitch, just knowledgeable feedback and questions of w Q5 SUV up close and personal, the sales staff was very professional and polite. No heavy sales pitch, just knowledgeable feedback and questions of what I was looking for in a vehicle. I had done a little homework on this particular automobile and had test driven some similar models of competitors. Ken Bourne did not seem rattled that I was looking at other vehicles. He comfortably stood by his vehicle and educated me more on Audi cars in general. I have been a Volvo and Saab owner in the past. Ken took me out for a test drive and had me take the car through some realistic motions. We then returned to discuss my lifestyle needs in a car and other profile information about me. "Before you make a decision, come back in and test drive the car again" says Ken. I return two days later in dire straits. My Volvo breaks down and is too costly to invest in the repair. I call Ken and he picks me up at my Volvo service center. I give him the latest news. Ken the calmly gets me relaxed and we proceed to look at some options. Twenty minutes later, they find a Q5 that fits my needs, provide me a loaner (Thanks Nick!) and the next day the car is delivered. I felt so confident in my decision because of the customer service and professionalism displayed by all. Then when my car arrives, Ken spends extra time pre-setting commands and getting me familiar with even minute details. I felt very educated about my car when I drove off. Ken has since followed up to ask how I am feeling about the car and if I had any questions. I feel confident that this will be a long term relationship for my car needs. Thanks Ken! Thanks Westwood Audi More

I went to Audi and was greated by Peter Mclean, who was very personable and very accomodating. I was in a bind because I was away and my lease on my BMW was coming to an end and I was having to make a deci very personable and very accomodating. I was in a bind because I was away and my lease on my BMW was coming to an end and I was having to make a decision in a few days. He was very straight forward and gave me several options within minutes of being there. It made my decision very easy and I left Audi with a great deal and a beautiful car the same day. I would recommend Peter to anyone and look forward to doing buisness with him in the future. He also assisted my fiance with his audi which he bought in Florida and has had problems with ever since. Peter and Nick accomodated him and got him into service immediately and solved the ongoing problem that no one has been able to figure out since he purchased his vehicle. My fiance definately plans on going to Peter for his next vehicle as well. It was a great experience!! Thank you Peter and Nick!! More

I generally don't write reviews online, but these guys have gone *out* of their way to help me with an export prep for my Audi, which involved a lot of non standard technical issues. Mike did an excellent have gone *out* of their way to help me with an export prep for my Audi, which involved a lot of non standard technical issues. Mike did an excellent job of communicating with me throughout the process, their techs were very patient and pricing ended up being completely transparent and reasonable. When it comes to car and customer service, courteousness and professionalism it's hard to find a better dealer than Prime Audi of Westwood and I'll gladly recommend their service department to anyone. More

I arrived at Prime Audi in Westwood, and was greeted by Peter after a short walk through the lot. He was very kinda, knowledgeable, and didn't really feel he was trying to "sell" me on my new car, oppose t Peter after a short walk through the lot. He was very kinda, knowledgeable, and didn't really feel he was trying to "sell" me on my new car, oppose to just being helpful. The experience overall was exceptiational compared to all the other salesman I had dealt with in the area, and I look forward to going back to him for my next purchase! Great Job! More

I can't say enough about how pleased I am with my overall experience(s) at Prime Audi Westwood. I have been a client for over four years, beginning with my first Audi purchase in 2005, and have had a contin experience(s) at Prime Audi Westwood. I have been a client for over four years, beginning with my first Audi purchase in 2005, and have had a continuing relationship with their service department since that time. To say the staff go the extra mile would not only be a bad pun, but also an understatement. They deliver excellent service and, with that, peace of mind. They get the job done right. Most recently I had my second purchase experience with the sales staff at Prime. As a consumer, it can feel a little daunting to navigate through the negotiation and sales process, especially when it comes to cars. If there were ever a low-stress, downright pleasant car-purchasing experience, this was it. This sales staff is dedicated to customer satisfaction, and, not to use a bad cliche again, but they really do go above and beyond. They understand the value of a good customer, and work really hard to help keep you happy. They pay attention to details. In summary, thank you Prime Audi Westwood. I give you an A plus-plus for a job well done. Sincerely, C.D. Boston, MA. More

Great dealership and would refer anyone to buy there car at Westwood Audi. Everyone is extremely helpful and makes buying or leasing a car very easy. Ken was very polite and helpful through the whole proces at Westwood Audi. Everyone is extremely helpful and makes buying or leasing a car very easy. Ken was very polite and helpful through the whole process. Great location, great people, and great cars! More

We had a great experience at Westwood Audi. We were looking for a Q5 and Ken Bourne and Nick Dota made it happen for us. We appreciate their finding us the car that we wanted and for a quick turn arou looking for a Q5 and Ken Bourne and Nick Dota made it happen for us. We appreciate their finding us the car that we wanted and for a quick turn around. Ken was great going over the whole car with me when I picked it up. We would definitely recommend friends to go to Westwood Audi when they are looking for a car. More

I was in the market for a certified pre-owned vehicle and, being my first experience buying a car, I was overwhelmed. I visited a handful of luxury car dealerships and felt tremendous pressure from the s and, being my first experience buying a car, I was overwhelmed. I visited a handful of luxury car dealerships and felt tremendous pressure from the salesmen. Until I came to Audi Westwood, my experience was with salesmen who would become angry the moment they sensed I might not be prepared to purchase a vehicle that day. My experience with Ken Bourne was quite the opposite. He was very friendly and informative (more so than other Audi dealerships I had visited). I felt no pressure even when I said I would need time to discuss with my family (although, that time proved to be quite short, and I was right back to purchase the vehicle within the hour). Even after my purchase, Ken spent a significant amount of time showing me around my new vehicle, responded in a timely fashion to all of my calls and has since followed up to see how I am enjoying my new vehicle. I would happily recommend Audi Westwood to all of my family and friends. More

I bought my new Audi here and was very satisfied with the experience. The price quoted was what I paid 13 weeks later after my factory ordered car arrived. The car was spotless and absolutely perfect. The experience. The price quoted was what I paid 13 weeks later after my factory ordered car arrived. The car was spotless and absolutely perfect. The only negative is all the extra stuff they try to sell you at the time of actual purchase - that should be handled at the beginning, not at the time you are picking up your car which should be a great event. There was a glitch in the registration process but they handled that professionally and took care of it immediately. All in all it was a good experience. More