Audi Westwood

Ken spent as much time as we needed. I test drove a Q5 and made a purchase. It took a month and Ken kept me posted the whole time. At delivery, Ken spent over 2 hours with me going over everything. My and made a purchase. It took a month and Ken kept me posted the whole time. At delivery, Ken spent over 2 hours with me going over everything. My spouse test drove two other vehicles the next day. No hurry, no hassle. We did not make the second purchase, yet. The minor glitch was the business person, Mike. He scheduled an 8:30 AM meeting the next day to have a treatment done to the exterior paint. He never showed but the service staff was very acommodating and got me a loaner in 5 min and called me 2 hours later when the treatament was done. The service staff more than made up for the missed communications with Mike..........JAllenC More

Courteous, responsive, helpful. Couldn't have asked for a better experience. Ken helped me from the time I walked in to the showroom, and spent as much time with me as I needed. At the same time, I was never better experience. Ken helped me from the time I walked in to the showroom, and spent as much time with me as I needed. At the same time, I was never hounded or made to feel pressured. He kept me up to date with progress of my order as well.... More

The Audi Dealership of Westwood, MA was one of the best dealerships I have ever visited. The sales team met with me 20 minutes before close and stayed open past closing to allow me to test drive some of th dealerships I have ever visited. The sales team met with me 20 minutes before close and stayed open past closing to allow me to test drive some of their cars. They answered just about every question I asked, and if they did not have the answer right away, they always followed up with the answer. They took care of all the registration, inspection and insurance concerns, saving me time and stress. Audi of Westwood was professional in every essence of the word. More

I was extremely satisfied with the time Rob Kelleher spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a b spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a better price received at another dealership. Westwood's lack of a timely response to a "price match" led to some complications. I ended up in a car that was not my choice of color. That being said, five weeks later and with additional fees, I am finally in the car I want. I do not regret getting a second price on a new vehicle. Unfortunately buying a new car continues to be a "buyer beware" situation. The consumer must be diligent in their efforts to insure that they are getting a fair price and that honesty and integrity prevails. The consumer wants the best price possible and the dealership wants to make the most money possible. Negotiations between people with polar opposite goals is quite challenging!!!! More

John Suh of Westwood Audi is by far the most knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth o knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth of knowledge of the Audi product line is fantastic. It's refreshing to have a dealer experience void of high-pressure, numbers games and inaccurate data. I feel incredibly lucky to have been able to work with John in my purchase. More

Prime Audi (Audi of Westwood) and the sales person Ken Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I woul Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I would highly recommend Prime Audi for new car purchases. More

Ken and the rest of the Audi Westwood team did a great job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my Audi but after going to Audi Westwood the answer was simple. I am glad I bought my car there and had a wonderful experience. More

Probably the most straight-forward, informative and honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all of my questions and giving me frequent updates. When Paula was out, Bryan stepped straight in, and I didn't have to repeat/rehash anything. When Bryan was out, Paula picked it back up again. Even Nick (the GSM), helped in the search (when he probably could have been working on much bigger deals). Really smooth process, nice people, great facility, and I'm an incredibly happy (and hopefully a repeat) customer. PS: Bernadi Audi in Natick (if you are reading this), you were my first choice because of incredible convenience of location, but you lost a good, quick deal because when I simply asked to test drive a car, I was told "No, these cars sell themselves, and if we let people test drive, we'd have people here all day test driving". WT*? do you not try clothes on before you buy them? do you not inspect a house before you buy it? do you not taste the wine before you buy the bottle? do you not date before you marry? Oh well, maybe I'm out of touch. More

We found our salesman to be tops. Hia name: Ken Bourne. He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The staff at the dealership was most helpful on one occasion when our salesman was not readily available. More

I was misquoted on a timing belt service. After contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been t contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been to dealerships all around the country . Mike costello & Chris Sturgis are always very nice . (Great actors) The mechanics are top shelf. More