Audi Westwood

Probably the most straight-forward, informative and honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all of my questions and giving me frequent updates. When Paula was out, Bryan stepped straight in, and I didn't have to repeat/rehash anything. When Bryan was out, Paula picked it back up again. Even Nick (the GSM), helped in the search (when he probably could have been working on much bigger deals). Really smooth process, nice people, great facility, and I'm an incredibly happy (and hopefully a repeat) customer. PS: Bernadi Audi in Natick (if you are reading this), you were my first choice because of incredible convenience of location, but you lost a good, quick deal because when I simply asked to test drive a car, I was told "No, these cars sell themselves, and if we let people test drive, we'd have people here all day test driving". WT*? do you not try clothes on before you buy them? do you not inspect a house before you buy it? do you not taste the wine before you buy the bottle? do you not date before you marry? Oh well, maybe I'm out of touch. More

We found our salesman to be tops. Hia name: Ken Bourne. He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The staff at the dealership was most helpful on one occasion when our salesman was not readily available. More

I was misquoted on a timing belt service. After contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been t contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been to dealerships all around the country . Mike costello & Chris Sturgis are always very nice . (Great actors) The mechanics are top shelf. More

This was my first Audi purchase and I was very pleased with my overall experience. Lester listened to what I was looking for and made it happen. Nick, the sales manager, helped pull together a great pac with my overall experience. Lester listened to what I was looking for and made it happen. Nick, the sales manager, helped pull together a great package and was patient as I made final decisions. Audi of Westwood treated me with the respect I expect and made the entire process flow smoothly. I do not hesitate in recommending them to my contemporaries. More

My father was always a fan of the Audi A8. We went in there a few weeks ago exited for a new german car. We waited about 10 minutes until someone noticed us. That was the only down part. After that, we h there a few weeks ago exited for a new german car. We waited about 10 minutes until someone noticed us. That was the only down part. After that, we had a great, fun, easy experience at Prime Audi of Westwood. It was great. I am so glad that we came to this dealer. Do not go to the Bernardi Dealer in Natick. They are not nice, truthful, friendly people like the ones here at Prime. Props to you More

After a week of internet shopping and getting the run around and "soft" offers from other Boston area dealerships, I found a Q7 I was interested in and inquired about it through the Prime Auto Group's we around and "soft" offers from other Boston area dealerships, I found a Q7 I was interested in and inquired about it through the Prime Auto Group's web site. Ken Bourne responded almost immediately. I explained to Ken that I am an out of state resident who works out of the Boston metro area and let him know my price expectations. Ken came back with a solid offer within a few hours. I agreed to come to the dealership anticipating the haggle ahead. Ken greeted me, put the same offer in front of me that we agreed to over the phone and I signed. That simple. No haggle. No blatant disregard for my intelligence or time. No voodoo car math trickery. It was almost too easy. I typically buy vehicles through a network of brokers I have used over the last few years. I haven't bought a showroom new vehicle since 2000. I have to say Ken and his sales manager, Nick Dota provided me with a purchase experience that was predictable, accurate, and (dare I say) pleasant. Ken and Nick, I appreciate your honesty and commitment to your customer. Sales brings in the customer. Service keeps them. Thank you, Mike Caro Jacksonville, FL More

My father and I had been shopping around for new and used cars at various dealers for about two weeks. We had some alternatives weighing in our minds and we decided to go to the Audi Westwood dealership bef cars at various dealers for about two weeks. We had some alternatives weighing in our minds and we decided to go to the Audi Westwood dealership before making a final decision. I'm very glad we did because they had a huge selection of new and pre-owned vehicles; three of the pre-owned cars were in great condition and immediately caught our interest. The sales manager was very helpful and gave us some reasonable prices for each of the cars. He did not beat around the bush. I then returned the following day to test drive the cars and the sales manager did not forget me. He set me up with Salesman Ken Bourne to assist me in test driving each car. I must say that test driving at Audi Westwood was very different from other experiences test driving cars in the past. Mr. Bourne did not just say 'have a great ride' and slap a license plate on. He sat right next to me as co-pilot and directed me through various backroads and highways so that I really got a feel for how the car drove. He explained and demonstrated each function in the car thoroughly before he considered the "testdrive" complete. This part of my experience at Audi Westwood was the deciding factor for me. I eliminated previous options from other dealers and it really helped me decide which Audi model was best for me. Furthermore, the purchase itself was quick and happened on the spot with the sales manager and general manager present. Everyone was extremely friendly and helpful and was all about customer satisfaction. Just two days later I got my car and could not be happier with it. Audi Westwood knows what they're doing and I would recommend this dealership to anyone. The service was wonderful, the salesmen really care about the customers, and it was a pleasure to do business there. Thank you ! More

OUTSTANDING! best dealer on the planet for Audi. Used OUTSTANDING! best dealer on the planet for Audi. Used to be a Rietzl Porsche Audi customer and they could care less about sales, service or pricing. OUTSTANDING! best dealer on the planet for Audi. Used to be a Rietzl Porsche Audi customer and they could care less about sales, service or pricing. They almost don't want your business. Drove a few extra miles to see Westwood Audi and boy am I glad that we did. Details: Patient, competitive, great after the sale add ons--a turn key deal and the reason why I am writing this five months down stream from our purchase is that I went in for our first service appt and was told, "no problem for tomorrow and we have a loaner for you...." I have never heard that from a car dealer service department before. WOW, we are now a customer for life. Service department is like NASA and clean as a whistle.. Thanks Nick and Prime of Westwood--will be sure to spread the A+++++ recommendation and use us for a reference if you need one please. Best, Brad and Julie White Marshfield HIlls, MA More

having had a horrible Audi experience years ago, my husband and I had sworn off Audi's forever, and forever is a long time. Well, 20 years is also a long time, and not having purchased an Audi during t husband and I had sworn off Audi's forever, and forever is a long time. Well, 20 years is also a long time, and not having purchased an Audi during that time period, we thought maybe we should revisit this automaker. We were fortunate to acquire contact with Prime Audi of Westwood, MA. We live approximately 45 minutes north of this dealership, but were willing to make the trip and see what they had to offer. Our original contact was through the internet, which I might ad, was also a wonderful experience. They were prompt in answering my questions and even gave me a quote on the car we were looking to purchase. It was this inquiry that attracted us to Prime Audi of Westwood. We were contacted by Paula, who was educated, thoughtful, and most important to me customer savvy. We actually made only three phone calls and the deal was done. We made the trip to Westwood to finalize our purchase. We were immediately greated by Ken, who was equally educated, thoughtful and customer savvy. Ken so graciously spent so much time with us telling us about the car and about his working experience with this dealership.My husband and I knew immediately this was the place for us. Ken then put us in the very capable hands of Brad.Equally knowledgeable, Brad was able to put together everything we needed to drive away in our new Q7 TDI in less than a week. To conclude and say this car purchasing experience was anything less than fantastic would not be justified. You ask "why" in your questionaire, well here's why: Prime Audi of Westwood is a dealership based upon family values. They pride themselves on integrity, value, solid character, and sincerely wanting the customer to have a wonderful purchasing experience. Their education and knowledge about the product is obvious. They are business savvy as well as customer savvy.They want your business, not just one time, but they want to keep you as a customer forever. Kudos to Prime of Audi - even if the car does not work out, I know I have dealt with a dealership that is A+. Thank you. More

The recent purchase of my 2009 A4 was a very good experience. Ken Bourne was super. He listened carefully to what I was looking for, took his time to answer my questions, and made buying my new car experience. Ken Bourne was super. He listened carefully to what I was looking for, took his time to answer my questions, and made buying my new car a pleasure. No pressure, great service and a fantastic car. I could not have asked for more. More