Audi Westwood

I found Audi Westwood on Dealerrater.com. I was impressed by the reviews that were written by customers about the dealership and in particular Ken Bourne. I had a clear idea of what I wanted to buy and neede by the reviews that were written by customers about the dealership and in particular Ken Bourne. I had a clear idea of what I wanted to buy and needed a no-nonsense quote so that I could make a decision. I wanted to make the buy decision without going to the dealership and going through a long sales pitch or receiving none valuable information. I called up the dealership and asked to speak with Ken. Once we connected, I briefed Ken on what I needed and on my expectations of not going through a prolonged discussion or negotiation. Ken took the information and returned my call in less than 30 minutes. I had several follow up questions all of which Ken responded to very quickly. In less than hour - I was convinced that I wanted to work with Ken and that he was providing a great price without any "hidden fees". We purchased the car that day. Ken was very pleasant and easy to talk with. My wife and I both felt very comfortable asking any question of him and also enjoyed talking with him. He was very patient, has an excellent knowledge of Audi products and took time to walk us through "using the car" helping us to set up our phones and teaching us how to use the many great features of the car. He even called us the day after we drove the car home to ensure that everything was fine. We also met Karen Fisher who finalized the paperwork. She is wonderful-extremely personable and intelligent - very nice to talk with. Overall a great experience, dealership, car and Ken and Karen are just fantastic- I would buy from them again and recommend anyone wanting to buy an audi to call or go see Ken. (written by RP) More

Ken Bourne was a "superstar" sales and new-car delivery man in every sense of the word. He made the whole process fun. He was very patient and open, both during the negotiation process and in explaining th man in every sense of the word. He made the whole process fun. He was very patient and open, both during the negotiation process and in explaining the operation of the car. I would recommend him and the dealership to anybody interested in puchasing and Audi More

Ken Bourne was a "superstar" sales and new-car delivery man in every sense of the word. He made the whole process fun. He was very patient and open, both during the negotiation process and in explaining th man in every sense of the word. He made the whole process fun. He was very patient and open, both during the negotiation process and in explaining the operation of the car. I would recommend him and the dealership to anybody interested in puchasing and Audi More

Ken spent as much time as we needed. I test drove a Q5 and made a purchase. It took a month and Ken kept me posted the whole time. At delivery, Ken spent over 2 hours with me going over everything. My and made a purchase. It took a month and Ken kept me posted the whole time. At delivery, Ken spent over 2 hours with me going over everything. My spouse test drove two other vehicles the next day. No hurry, no hassle. We did not make the second purchase, yet. The minor glitch was the business person, Mike. He scheduled an 8:30 AM meeting the next day to have a treatment done to the exterior paint. He never showed but the service staff was very acommodating and got me a loaner in 5 min and called me 2 hours later when the treatament was done. The service staff more than made up for the missed communications with Mike..........JAllenC More

Courteous, responsive, helpful. Couldn't have asked for a better experience. Ken helped me from the time I walked in to the showroom, and spent as much time with me as I needed. At the same time, I was never better experience. Ken helped me from the time I walked in to the showroom, and spent as much time with me as I needed. At the same time, I was never hounded or made to feel pressured. He kept me up to date with progress of my order as well.... More

The Audi Dealership of Westwood, MA was one of the best dealerships I have ever visited. The sales team met with me 20 minutes before close and stayed open past closing to allow me to test drive some of th dealerships I have ever visited. The sales team met with me 20 minutes before close and stayed open past closing to allow me to test drive some of their cars. They answered just about every question I asked, and if they did not have the answer right away, they always followed up with the answer. They took care of all the registration, inspection and insurance concerns, saving me time and stress. Audi of Westwood was professional in every essence of the word. More

John Suh of Westwood Audi is by far the most knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth o knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth of knowledge of the Audi product line is fantastic. It's refreshing to have a dealer experience void of high-pressure, numbers games and inaccurate data. I feel incredibly lucky to have been able to work with John in my purchase. More

I was extremely satisfied with the time Rob Kelleher spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a b spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a better price received at another dealership. Westwood's lack of a timely response to a "price match" led to some complications. I ended up in a car that was not my choice of color. That being said, five weeks later and with additional fees, I am finally in the car I want. I do not regret getting a second price on a new vehicle. Unfortunately buying a new car continues to be a "buyer beware" situation. The consumer must be diligent in their efforts to insure that they are getting a fair price and that honesty and integrity prevails. The consumer wants the best price possible and the dealership wants to make the most money possible. Negotiations between people with polar opposite goals is quite challenging!!!! More

Prime Audi (Audi of Westwood) and the sales person Ken Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I woul Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I would highly recommend Prime Audi for new car purchases. More

Ken and the rest of the Audi Westwood team did a great job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my Audi but after going to Audi Westwood the answer was simple. I am glad I bought my car there and had a wonderful experience. More