Audi Westwood

Well, it has been a year since my purchase (which I was very happy with) and I have to say that Audi Westwood service has been as pleasant to deal with as the sales team was. Unfortunately over the last ye very happy with) and I have to say that Audi Westwood service has been as pleasant to deal with as the sales team was. Unfortunately over the last year, I've come to know some of the folks in the service department quite well. Literally the day I drove my brand new 2009 Q7 4.2L off the lot it started having issues. The first was the passenger air bag light came on. I had to take the Q7 back the day following delivery for warranty work and was w/o my car for a few days. Next, in September of 2009 the a/c failed completely and had to return to Audi Westwood service for warranty work again. Spring 2010, (the next time I attempted to use the a/c) the system failed again. No coolant, low pressure. Dye test performed. 60 days later, the a/c failed again. Passenger side blowing hot air, driver side blowing ambiant temperature. Same tests. Once again I get the car back and once again the same thing happens. Now we're in July of 2010. One year after delivery and I still have problems with the a/c system. I've notified Audi NA that I intend to follow through with MA lemon law arbitration and they are "researching" my service records etc. The rep for Audi NA arbitration unit didn't provide a whole lot of information or insight as to what would happen. He only said that he would call back Friday. We'll see if that actually happens. The point of this story is that I have been to Audi Westwood for service more times than I like to admit and they are simply awesome to deal with. Always have a loaner car ready. Always receive immediate attention. Always return my vehicle when they say they are. It seems the only party in this relationship that is not upholding their end is Audi NA. It is incredibly dissappointing to have to report this after being known as "the Audi guy" by friends and family for the last 10 years but I hope to let other consumers know that if you're going to make a purchase on an Audi in the Boston area, Audi Westwood is the place to go. I'll be sure to keep everybody updated as to what Audi NA does with my 4.2L tree grown citrus. Wishing in one hand.... Mike Caro Jacksonville, FL More

Rob Kelleher is one of the most professional people that you can deal with. He is personable, direct and informative. Rob made the experience of leasing a car a desirable one. He is someone that I would you can deal with. He is personable, direct and informative. Rob made the experience of leasing a car a desirable one. He is someone that I would go back to time and time again. I have nothing but the highest recommendations for Rob. He seams to be a reflection of what appears to be a very well run dealership and team. More

I bought a Q7 from Ken Bourne Audi of Westwood in April and had a great overall experience. As my BMW sedan was coming off lease and I was looking for something larger, I naturally took a look at the Q5. and had a great overall experience. As my BMW sedan was coming off lease and I was looking for something larger, I naturally took a look at the Q5. Ken had mentioned to me that he had a Q5 coming in the June timeframe, and it was exactly the way I was going to order it for eptember delivery. I went in to see Ken in late June, and we were able to work our a great deal on the exact car that I was looking for, taking advantage of Audi incentives and 2010 pricing. I have had the Q5 for a couple of weeks and love it. I also have to note what a tremendous pleasure it is to have my Audis serviced in Westwood. The service staff could not be more helpful. They are knowledgable, friendly, communicative, and accomodating. They even put me in a new, clean, A4 as a loaner. The service experience in Westwood is the polar opposite of my prior experience with another dealership in MetroWest. If you are in the market for an Audi or looking for service on an existing Audi, I would highly recommmend Prime Audi of Westwood. It is worth going out of your way a bit for, and if you are buying, go see Ken Bourne. You will not be disappointed. More

This dealership is excellent in every way. Ken Bourne was the first I spoke with, he is very personable, helpful and attends to the details and it is a smooth process from beginning to end. Ken really cares the first I spoke with, he is very personable, helpful and attends to the details and it is a smooth process from beginning to end. Ken really cares that everything is done correctly at the price they give you and there are no surprises. I trade in my BMW for Q5 - Audi, and I did not have to negotiate to get the fair price (according to Kelly book, etc). Ken was really kind to take over an hour of his time to explain 'ALL' the car functions beofre I took it home. My car was bought to me washed and looking great, everything detailed on what they did and it drove beautifully on the way home. TRUST is everything and I trust that they will try to do their best, be honest and fair and it is an absolute pleasure working with Ken. I will continue to bring my car to this dealership. More

Exceptional professioanl sales experience - patient, not pushy. Extremely knowledgeable about the A6 that I purchased. would recommend John to anyone looking to buy an Audi All paperwork was finalized pushy. Extremely knowledgeable about the A6 that I purchased. would recommend John to anyone looking to buy an Audi All paperwork was finalized with the business manager in a timely and accurate manner. Business manager was pleasant and personable. More

The transaction was a terrific experience. The entire process from the the paperwork to the delivery was very efficient and very accommodating. I would certainly recommend the dealership and the salespe process from the the paperwork to the delivery was very efficient and very accommodating. I would certainly recommend the dealership and the salesperson to friends and family, and would certainly go to Prime Audi to purchase another vehicle. More

My overall experience at Audi Westwood was fantastic. I came in knowing pretty well what I wanted and was directed immediately to the available cars that met my needs and promptly found exactly what I was came in knowing pretty well what I wanted and was directed immediately to the available cars that met my needs and promptly found exactly what I was looking for. After a great test drive I decided right away to buy and the experience was great - knowledgeable staff, friendly atmosphere, no pressure through the purhcase process. Additionally, the few follow up experiences I've had have gone smoothly and all my needs have been met. Ken Bourne, in particular, is a pleasure to work with. More

I have only good things to say about this dealership. Audi of Westwood is the only place I would buy or service my Audi. I just leased my 4th Audi (2010 A4) and Ken Bourne was extremely helpful throughou Audi of Westwood is the only place I would buy or service my Audi. I just leased my 4th Audi (2010 A4) and Ken Bourne was extremely helpful throughout the process. The service department is incredible (always friendly and superior customer service). They have taken care of my Audi for over 10 years...Thank you to Jeff Lloyd and the entire service team. More

Dan took the time to wokr with me on trade in price and price of the 911. He got me into the car of my dreams - and is still providing the great service by assisting my family in getting baby seats for price of the 911. He got me into the car of my dreams - and is still providing the great service by assisting my family in getting baby seats for it (which are tough to find) I will be sure to visit and test drive an Q7 or Porsche suv in hte monbths ahead. More

Expert sales presentation without pressure, extremely knowledgable, prompt, accurate and completely professional - most impressive. A pleasure working with John at Audi of Westwood. All dates, prices, knowledgable, prompt, accurate and completely professional - most impressive. A pleasure working with John at Audi of Westwood. All dates, prices, options and information were accurate and pertinent. More