Audi Westwood

I was interested in test driving the Audi A3 after doing a lot of research online. Matt asked me my requirements: #1 reliability, #2 feel/driveability. I then told him what else I was looking at, and he imm a lot of research online. Matt asked me my requirements: #1 reliability, #2 feel/driveability. I then told him what else I was looking at, and he immediately started to criticize the Infiniti model I was considering. Then he went into his pitch on Audi. Q - why bother asking me my requirements, then giving me a pitch that doesn't match then? The clincher for me never doing business here - Matt asked that I come over and meet his manager. I was short on time, but followed him over anyway, since he had spent time with me - his manager gave me a nod - didn't even bother to get out of his chair and introduce himself. He may have been busy, or just plain rude. I will never do business here. More

I went in there over the weekend to purchase a new s4 after reading all there good reviews on dealerrater. I walked around the dealership for 15 minutes and everyone there tried to avoid eye contact. after reading all there good reviews on dealerrater. I walked around the dealership for 15 minutes and everyone there tried to avoid eye contact. Maybe it is because I look very young. I will never go back there again. I will visit another local dealer this weekend. More

Mike Lookner is by far one of the best car sales manager we dealt with. He was honest from the start, and helped us find the car that fit our budget. He took the time to go over every question, concern or i we dealt with. He was honest from the start, and helped us find the car that fit our budget. He took the time to go over every question, concern or issue we had during the purchase process. He did everything to make sure got the car we wanted, even switching the car rims! I will recommend him to anyone intersted in purchasing a porsche. More

I stopped by the dealership to look at the A6 model. Even though there were no new A6's in the lot Ken spent the time to go through the literature with me and my wife and took down our information so th Even though there were no new A6's in the lot Ken spent the time to go through the literature with me and my wife and took down our information so that he could contact us when they had new A6s in. During the converation I asked Ken about the A8s and he let me know that he had one in stock. I asked to look at the A8. Ken took us out to the car and was very knowledgeable in describing the features of the car. Ken was telling me as more of an informative message, not a hard sell message as at that point I was still coming back to look at an A6. I decided to take the A8 for a test drive. Ken was extremely informative during the drive and was showing us the functions of the vehicle. After the drive my wife and I decided to see if we could get into the A8 from a budget point of view. Ken was fantastic to deal with. He was extremely fair in the negotiations and I ended up paying a very reasonable price for an exraordinary car. This is the first time I went into a dealership and had a pleasant experience from the minute I stepped into the door until the deal was complete. I stopped by the dealership to pick up the new car a few days later and Ken spent about 2 hours going through every option in the car. He made sure that I knew that I could continue to count on him to answer any questions at any time. Again, the whole experience was extremely positive. More

I worked with Ken on getting my Q5 2011. He was helpful and kind throughout the process. What impressed me most was his ability to keep me updated with status and quick response for my request and question and kind throughout the process. What impressed me most was his ability to keep me updated with status and quick response for my request and questions. Overall, I would recommend Ken for any potential buyers. More

It was a pleasure to purchase my new Audi A4 from Lester Gardner. He listened and more importantly heard what I had to say during negotiations. He has gone above and beyond to be available to answer any q Gardner. He listened and more importantly heard what I had to say during negotiations. He has gone above and beyond to be available to answer any questions I have about my new car. I have already referred someone to Lester because I know they will have the same experience that I had. More

I will now be an Audi owner for life!, this was the best experience I have had buying a vehicle, Brian was great, I will highly recommend your dealership to all of my friends and family, All of th best experience I have had buying a vehicle, Brian was great, I will highly recommend your dealership to all of my friends and family, All of the options were explained before I left, and everyone made my visit very comfortable, from the car detail employee, finance, and of course Brian. I love my new A4, the quality and workmanship of Audi's makes for a awesome driving experience. Tina Cavalieri More

Went to Audi Westwood looking for a certified pre-owned A4 quattro. Had seen a couple models that I was interested in from the online inventory and went down to take a test drive. I met John and he was ver A4 quattro. Had seen a couple models that I was interested in from the online inventory and went down to take a test drive. I met John and he was very polite and listened to my questions and concerns. Rather than being stuck following his lead and being at his mercy of what we were going to talk about (as happened at several other dealers I visited), he respected what was important to me and my time. When we found a vehicle I liked that was near my price range, we sat down to talk about pricing and financing options. At this point, I had already gotten a price quote on my trade-in, which was evaluated by the dealership while I was doing a test drive of the vehicles I was interested in. This saved a lot of time. The next moment was the only point I was disappointed with the dealership. First, they offered my much less for my trade-in than I expected. My Kelly Blue Book quote was $2100 and they initially offered my $1000, but after I objected they raised it to $1500, which I still thought was low but accepted. I don't like negotiating. I feel that it's dishonest. In any case, in regards to the final price of the vehicle I was going to purchase, I knew from doing research online that they could easily shave another $2000 off the sticker price. They only took the price down $600 originally, and then took it down only another $200 after I told them I had seen prices $2000 lower than what they showed me. They objected that because I had an automatic $1000 discount through my bank, USAA, they couldn't lower the price further. I'm not sure how much I buy this explanation, but in any case, the car was in my affordable price range at this point so I agreed to purchase. They gave me 4.9% financing for 60mo, which I'm not sure is good or not. Some of the other cars I was looking at by different manufacturers were offering rates such as 0% or 2.9% for 60mo, but I accepted that this was a luxury car and wasn't going to get as low of a rate. Still, I was hoping they would approve me for 3.9%. After taking delivery on the car, I was very satisfied with how clean it was, polished, and it came with a full tank of gas. Within a week of having the car, a couple of setbacks were encountered that involved me having to return to the dealership for repair on some minor car parts. The dealer responded appropriately and did all of the repair work for free, which was great. But still, I expected that the car I was purchasing would have zero problems. All in all, I enjoyed working with John as he was very approachable and able to answer all my questions and concerns and made me feel like he was working to get my business. I just wish the dealer was more transparent with their prices and didn't give excuses for why they couldn't match prices and quotes that I had seen from other dealers online for equivalent cars. More

While the sales person was very very nice- Matt. The price and 'bs' that I was given regarding the final offer was terrible. Their prices are TERRIBLE! Their 'lowest' price was $1000 more than I was a price and 'bs' that I was given regarding the final offer was terrible. Their prices are TERRIBLE! Their 'lowest' price was $1000 more than I was able to get at their competitor. GO elsewhere- They are not the lowest price!!!! More

Well, it has been a year since my purchase (which I was very happy with) and I have to say that Audi Westwood service has been as pleasant to deal with as the sales team was. Unfortunately over the last ye very happy with) and I have to say that Audi Westwood service has been as pleasant to deal with as the sales team was. Unfortunately over the last year, I've come to know some of the folks in the service department quite well. Literally the day I drove my brand new 2009 Q7 4.2L off the lot it started having issues. The first was the passenger air bag light came on. I had to take the Q7 back the day following delivery for warranty work and was w/o my car for a few days. Next, in September of 2009 the a/c failed completely and had to return to Audi Westwood service for warranty work again. Spring 2010, (the next time I attempted to use the a/c) the system failed again. No coolant, low pressure. Dye test performed. 60 days later, the a/c failed again. Passenger side blowing hot air, driver side blowing ambiant temperature. Same tests. Once again I get the car back and once again the same thing happens. Now we're in July of 2010. One year after delivery and I still have problems with the a/c system. I've notified Audi NA that I intend to follow through with MA lemon law arbitration and they are "researching" my service records etc. The rep for Audi NA arbitration unit didn't provide a whole lot of information or insight as to what would happen. He only said that he would call back Friday. We'll see if that actually happens. The point of this story is that I have been to Audi Westwood for service more times than I like to admit and they are simply awesome to deal with. Always have a loaner car ready. Always receive immediate attention. Always return my vehicle when they say they are. It seems the only party in this relationship that is not upholding their end is Audi NA. It is incredibly dissappointing to have to report this after being known as "the Audi guy" by friends and family for the last 10 years but I hope to let other consumers know that if you're going to make a purchase on an Audi in the Boston area, Audi Westwood is the place to go. I'll be sure to keep everybody updated as to what Audi NA does with my 4.2L tree grown citrus. Wishing in one hand.... Mike Caro Jacksonville, FL More