Audi Westwood

I was very pleased with the service and information I recieved at the dealership. I was able to obtain delivery of the car earlier than expected and the dealership was helpful in ensuring that all w recieved at the dealership. I was able to obtain delivery of the car earlier than expected and the dealership was helpful in ensuring that all was taken care of in preparation for that. I was dealt with in a timely and friendly manner. More

Excellent experience in working with Audi of Westwood in purchasing a 2011 A4. Had purchased 2 vehicles previously working with Rob. He was not available when I went in, so John helped me. Very informati purchasing a 2011 A4. Had purchased 2 vehicles previously working with Rob. He was not available when I went in, so John helped me. Very informative on the new model of A4 and in explaining the differences and similarities between our old A4 which we were trading in and our Q5. Test drove two versions of the new A4 and selected the second of the two. Negotiations were fairly painless, as we focused on Edmunds TMV numbers for both the new and the trade. We did the deal at 5pm on Tuesday and picked up the car at 11 on Thursday. The best part was that the car was ready for delivery at the promised time and I left the dealership with the inspection sticker (they have their own machine, which I've discovered over the years isn't always the case at many dealers). John even installed the new rubber floor mats for me that I purchased after the delivery. He took the time to answer all my questions and I never felt any pressure to make a deal. I've purchased three Audi's at Westwood since 2009 and every time it has been a positive and consistent experience. More

I'm a repeat customer. I've had tremendous service and a great experience buying two new Audi vehicles from Prime. Everyone delivers what they promise -- with a smile -- on time and at a fair price. No su great experience buying two new Audi vehicles from Prime. Everyone delivers what they promise -- with a smile -- on time and at a fair price. No surprises, and an efficient operation makes Prime one of my favorites. More

While I was having my Audi A4 serviced, I happen to meet Ken Bourne. After some introductions, we talked for a bit and he made me fee extremely comfortable, not pressured. I told him my issue and he was a Ken Bourne. After some introductions, we talked for a bit and he made me fee extremely comfortable, not pressured. I told him my issue and he was able to work out a very good deal for me. Three days later, I was driving off in a 2011 Audi A4. Ken was very helpful in helping me understand all the new features on the A4 and took the time to patiently work out each one with me until I was 100% comfortable. I would NOT buy or lease another vehicle other than Audi and ONLY from Audi Westwood...everyone from Ken down to the service team are fantastic ! More

This is my 3rd new Audi I have purchased from my 3rd dealership in Massachusetts. The first two dealerships had very poor customer service and poor communication The minute I stepped into Audi West dealership in Massachusetts. The first two dealerships had very poor customer service and poor communication The minute I stepped into Audi Westwood I was treated with friendlyness, respect, and fairness. I will never go anywhere else for a new Audi. Audi Westwood has earned my business for life. More

Was in the market for a small Luxury SUV and pegged the Q5 as the right choice. After scheduling an appointment with Ken (based on his reviews) I was leaning toward a Q5 with the 3.2 litre engine but then Q5 as the right choice. After scheduling an appointment with Ken (based on his reviews) I was leaning toward a Q5 with the 3.2 litre engine but then Ken had found a 2.0T model with the options I wanted in the time frame I wanted. Happy with my decision and anticipating the new vehicle my needs changed completely 4 days later so a car was now in the picture. After going through some options with Ken, I walked out of the dealership with P&S for a S4 with a price lower than FMV. Ken was outstanding thoughout the entire process and never gave me the impression that I was wasting his time and kept me updated on the entire process. Highly recommended. Note: I called to some other dealers to get winter mats for the car a week later and they either told me they were not available or were going to sell me A4 mats. Barry in Parts knew that the S4 mats are avaiable in Canada and ordered them for me for less than the other dealers A4 mats, I had them less than a week later. More

Prime Audi has a link on their website for Kelly Blue Book pricing on your trade-in, but they did not come close to offering the value that KBB quoted. I was offered almost $2500 less than the KBB value Book pricing on your trade-in, but they did not come close to offering the value that KBB quoted. I was offered almost $2500 less than the KBB value for my 2008 A4. Prime Audi's reason for the difference - "KBB does not take in consideration the discount off the MSRP or the Customer Loyalty Incentive rebate offered by Audi". One has nothing to do with the other. Any dealer will give you a quoted price below MSRP on almost any vehicle, regardless if the deal involves a trade-in or not. The Loyalty Incentive is a manufacturer rebate that supposed to be saving the 'buyer' money, but Prime Audi seems to think it is a way for them to make more money on the deal. I went to several other Audi dealers in the area, and was offered a better deal by every other one. So unless you have money to burn, I'd shop around before buying anything from Prime. More

I have purchased 4 cars over the past decade, and dealing with Ken and with the folks at Audi of Westwood in general was far and away the most pleasant, productive and at the end of the day expensive (in a g with Ken and with the folks at Audi of Westwood in general was far and away the most pleasant, productive and at the end of the day expensive (in a good way ;-) car-buying experience I've had to-date. On two separate occasions, Ken stayed past the dealership's closing time to accommodate our busy schedules, made it as easy as could be for us to take cars for test drives, went out of his way to locate a car that had the precise specs we wanted even when it wasn't on his lot, managed to procure the car faster than we ever expected, and closed everything with our bank and insurance company so quickly that we were able to drive off the lot the next day. Truly a special experience. The rest of the folks at Westwood with whom we dealt were top-notch as well. More

This is the third vehicle that I have purchased from the Prime family of dealerships (in addition to the 2 that my wife has purchased from them). Ken Bourne was incredibly friendly in the Audi showroom and Prime family of dealerships (in addition to the 2 that my wife has purchased from them). Ken Bourne was incredibly friendly in the Audi showroom and took the time to understand my needs when it came to putting together a finance package that made sense for me. More

When I went to Prime Audi, my intention was to look at 'the Audi' which my husband highly recommended as a great vehicle(as he is on his third from Prime). I was genuinely impressed, having been a prior o 'the Audi' which my husband highly recommended as a great vehicle(as he is on his third from Prime). I was genuinely impressed, having been a prior owner of all of the usual imports (BMW/Mercedes/Porsche). I ended up ordering a new Q5 that very day and surprisingly it was a very pleasant and honest experience. More