Back

Audi Westwood

Westwood, MA

4.3
506 Reviews

375 Providence Hwy Rt 1 "The Automile"

Westwood, MA

02090

Directions

By Type

Showing 506 reviews

July 24, 2020

Unprofessional Sales Manager Anastasiya was really good and helped me figure out which car I wanted. She was also trying hard to get me a good deal. Then this guy, Patrick somethi More

by AudiFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anastasiya, Patrick
Jul 27, 2020 -

Audi Westwood responded

As we explained, we don't discount our used cars as they are priced to market. You continued to ask for a discount, but unfortunately, there wasn't more we could do to assist you. Please contact me if you have any questions about this. Thank you, Ken Giordano - General Manager - (781) 234-2014

Jul 27, 2020 -

AudiFan responded

Your employee showed me CarGurus and told to find a better deal. In that same website, your car is marked HIGH Price - https://www.cargurus.com/Cars/inventorylisting/viewDetailsFilterViewInventoryListing.action?zip=02143&showNegotiable=true&sortDir=ASC&sourceContext=untrackedWithinSite_false_0&distance=100&entitySelectingHelper.selectedEntity2=c28519&sortType=DEAL_SCORE&entitySelectingHelper.selectedEntity=c26836#listing=277124260 I have screenshots as well. And second thing, if prices were fixed, why do you need Sales people? They are redundant. When Tesla says they have fixed pricing, they just deliver the car to your house. There is no middle men/women to talk to. So, do not give me that price is not negotiable.

July 01, 2020

Purchase was great! Delivery terrible, nothing ready on time, damage to the car. No followup. They told us they make first payment, they didn't More

by Olive4
Recommend Dealer
No
Employees Worked With
Ruzhena Vishnevski, Brad Levin, Mike Burke
Jul 22, 2020 -

Audi Westwood responded

I'm sorry to hear that you are frustrated, but this review is misleading, and I want to be clear about what happened here. Audi Financial Services, not our dealership, had a program through which they paid for the first monthly payment of any vehicle in the year range 2015-2018. You purchased a 2019 model, so it never qualified for this program. I explained this to you during the purchase process, and I also sent you a copy of the program explaining exactly why it is that your purchase does not qualify. Again, I'm sorry to hear that you are frustrated, but I do feel that we were fair in explaining what you could expect from us. If you would like to discuss this with me further, please don't hesitate to give me a call. Thank you, Brad Levin - General Sales Manager - (781) 234-2024

June 11, 2020

I initially came to look for a CPO vehicle, but the one I was interested in had issues. Angel was great at finding other suitable options for me and making sure I am happy with my choice. I haven’t felt push More

by seda_davtyan
Recommend Dealer
Yes
Employees Worked With
Angel Cruz
Jun 12, 2020 -

Audi Westwood responded

Thank you for the review! It was our pleasure to work with you here at Audi Westwood, and we will certainly let Angel know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

June 10, 2020

I have just leased my 3 car with Westwood Audi. Outstanding staff and sales people, service surpassed by none! I highly recommend them, and yes, the best deal in town!! More

by Poipu91
Recommend Dealer
Yes
Employees Worked With
Justin Vargas
Jun 11, 2020 -

Audi Westwood responded

Thank you so much! It's been a pleasure to have your business at Audi Westwood and we look forward to working with you in the future!

June 08, 2020

Sales Kevin Schuster was wonderful to work with. He was kind, professional and worked with other team members to get us the best deal. We will definitely be More

by John Souza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schuster, Michael Lyons,
Jun 08, 2020 -

Audi Westwood responded

Hi John - Thank you for sharing such kind feedback about Kevin! We are happy to hear that you enjoyed working with him and really appreciate you recommending him to your friends and family. Safe travels in your new vehicle!

June 05, 2020

Wonderful service. Matt was great to work with, offering frequent updates on the progress of my repair. Hassle free and customer friendly!! Highly recommend Audi of Westwood! More

by Jmfoley66
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 05, 2020 -

Audi Westwood responded

Thanks for taking the time to review Audi Westwood! We're so glad to hear that our team provided you with such a seamless experience. See you next time!

May 15, 2020

Patrick was excellent and thorough in getting my car ready for delivery after a very smooth purchase experience. Highly recommended! Patrick is very polite and knowledgeable. More

by Paulco1
Recommend Dealer
Yes
Employees Worked With
Patrick
May 15, 2020 -

Audi Westwood responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Patrick took good care of you here at Audi Westwood. We will be sure to share your kind words with him!

April 28, 2020

Turning in my 2017 A4 and leasing a 2020 was seamless. Car shopping is usually stressful, not at Westwood Audi with the people I dealt with, thanks so much! More

by CJ
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy and Jim Harrison , Widewail Admin
Apr 28, 2020 -

Audi Westwood responded

Hi CJ, this feedback made our day! We're thrilled to hear that leasing your 2020 Audi A4 was such a seamless process. All of us at Audi Westwood are grateful to have you as a customer and we hope you enjoy your new car!

April 17, 2020

Excellent service and polite, helpful staff. After the service they cleaned my vehicle to a spotless shine. Notified me of what needed attention on the car next. More

by depechesho
Recommend Dealer
Yes
Employees Worked With
Renan De Almeida
Apr 20, 2020 -

Audi Westwood responded

Thank you for taking the time to write Audi Westwood a five-star review. We're grateful to have your business and look forward to taking care of you next time!

March 31, 2020

Made appointment for 2 open recalls regarding the wheel trims. In and out in an hour. Friendly and informative service staff even with the current Covid-19 situation More

by Tailrotor
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name
Mar 31, 2020 -

Audi Westwood responded

Thank you very much for posting about your recent recall repair visit! We are very glad to hear that our team could get you back on the road quickly and safely. Enjoy your day!

...
4
...