Audi Westwood

I was met by Ken Bourne and he had a smile on his face, great person to deal with. I test drove 3 cars. I went back the following day and presented my offer and it was accepted. Before purchasing my car, great person to deal with. I test drove 3 cars. I went back the following day and presented my offer and it was accepted. Before purchasing my car, I was intersted in the Infinity. Their customer service was absolutley horrendous. I would never even consider an Infinity after my experience there. Ken was so helpful so friendly and was genuinely happy for me. When I went to pick up my car, Ken went through every single button and feature in the car. People say that once you present an offer and the sales go through, that the sales person is all done with you at that point. This was totally not the case with Ken, he even strongly encourage me to call him or stop by at any time if I had any questions and that he would be more than happy to help me out! Ken, you made my car buying experience such a pleasure that I would definitly go back to you in the future. Thanks for all your help More

Mike Lookner and Matt Pinto were fantastic. They were very friendly, extremely informative and knowledgeable about my interest in the Porsche Panamera Turbo, were very constructive and flexible in resolv very friendly, extremely informative and knowledgeable about my interest in the Porsche Panamera Turbo, were very constructive and flexible in resolving pricing and trade-in value, turned around the deal and had the vehicle ready quickly, and followed up several times after my pick-up to make sure that everything was perfect. Mike also offered hands-on service going forward in terms of pick-up and delivery of my vehicle in Boston, dropping off a loaner car, and storing winter snow tires to make all of my vehicle care requirements easy. Thank you! More

Bought a pre-owned 911 remotely. Matt Pinto was easy to work with. Having lots of vehicle pics online plus a Carfax report eased our concerns. Two opportunities after the sale: 1) We were leas to beli work with. Having lots of vehicle pics online plus a Carfax report eased our concerns. Two opportunities after the sale: 1) We were leas to believe that we'd receive tags & registration within a week - the local tax office got the docs that quickly but they had to process them (including onsite verification from us). This wasn't a major hassle but it would've been better to set expectations for a longer turnaround. 2) We didn't receive final purchase docs until after the visit to the local county tax office; would've been nice to get copies with the paperwork upon delivery. These are minor gripes, but opportunities to improve the customer experience next time! More

Shera has gone to great lengths to make sure i'm happy with my purchase, and would recommend her to a friend that's interested in the best cars and the best service. Based on a couple small details that with my purchase, and would recommend her to a friend that's interested in the best cars and the best service. Based on a couple small details that needed ironing out, Shera made it her priority to make sure i was happy. brava Shera! More

Great, start to finish. Rob was outstanding, as were the rest of the employees at the dealership. We also tried Audi of Brookline beforehand and were disappointed with their service, selection, and general rest of the employees at the dealership. We also tried Audi of Brookline beforehand and were disappointed with their service, selection, and general attitude. Westwood was superior. We will be returning to this dealership and have already recommended to others. More

Ms. Shera Smith was very professional and responsive, I think she is also a very good sale person with substantial growth potential. One thing particularly impressed me is her "after-sales" service. Sh think she is also a very good sale person with substantial growth potential. One thing particularly impressed me is her "after-sales" service. She was very patient and thorough in demonstrating the various functions/features of such a complicated driving machine as the Audi A6. She also went thru the same process with my wife in a separate visit. In my previous car purchases including my MB GL450, the demos usually lasted only 5-10 minutes. More

We purchased 2 new cars through John in the same month. The sales experience was honest, calm, rational & reasonable, unlike a lot of car dealerships. We did our homework & knew the pricing and packages ah The sales experience was honest, calm, rational & reasonable, unlike a lot of car dealerships. We did our homework & knew the pricing and packages ahead of time, so all we had to do was go through the test drives and arrive at a fair price. I would recommend him if you're looking for a smooth purchase with no surprises. More

Salesperson, John Shu was great and very personable. His manager though- not so much. I felt like the manager just wanted to get rid of me now that he knew I am going to close the deal. The car went throu manager though- not so much. I felt like the manager just wanted to get rid of me now that he knew I am going to close the deal. The car went through certification and noted once I went to pick it up that the map light was not working. Drove the car for 40 miles and the check engine came up. Took the car in and they fix it, but still.. not the type of exp. you want to have from your newly certified vehicle More

The entire car buying experience was great. Ken was informative but not pushy and did the right amount of follow up - not too many calls, but enough. The car was priced as expected and the financing p informative but not pushy and did the right amount of follow up - not too many calls, but enough. The car was priced as expected and the financing part went smoothly. I look forward to a long, rewarding Audi driving experience. More

Not being well versed in the whole car sales process, and as a first time Audi buyer, I am very impressed with the professionalism and passion that Audi of Westwood offers. They make a concerted effort to a as a first time Audi buyer, I am very impressed with the professionalism and passion that Audi of Westwood offers. They make a concerted effort to allow the process to be relaxed, while at the same time providing quick, accurate answers to all questions whether they be via email, via phone, or in person (which is very appealing given today's "mobile" world). They even take extra efforts to offer additional "perks" (e.g. free loaner cars for the life of your car) which establishes a personal relationship with the dealership. I would highly recommend Audi of Westwood (and Ken) to any prospective car buyer. More