Audi Westwood

In my opinion it is one of THE BEST dealership I ever deal with, especially Mr. John Suh the sales person, he is a real gentlemen, plus the whole dealership could not be more satisfied highly recommend, deal with, especially Mr. John Suh the sales person, he is a real gentlemen, plus the whole dealership could not be more satisfied highly recommend, THANK YOU. More

This was my second purchase from a dealer of the Prime group, and I was not disappointed in the least. I was interested in purchasing an A4 Avant, and was pleased to find out that Prime Westwood had the group, and I was not disappointed in the least. I was interested in purchasing an A4 Avant, and was pleased to find out that Prime Westwood had the model I wanted in stock and available. Right from the start, the internet department was very responsive in quoting a competitive "e-price" as well as providing more details on the vehicle I was interested in (trust me, not all dealers do this). The brand specialist I worked with, Desiree Lev, was, in a word, exceptional. First, Desiree is very personable and makes the customer feel appreciated. Second, Desiree's knowledge of the Audi brand is commendable as both during the test drive and delivery Desiree did a fine job of educating me on all the various options the car had to offer. Finally, and perhaps most important, is Desiree's candor. All my questions and concerns (based on research I had done) were answered honestly and competently. As for the purchase negotiation, yes, there was the obligatory back and forth with the sales manager but based on my research beforehand know the price I agreed to was a fair one - for both me and the dealer. Upon delivery, it should also be noted that Desiree had the new registration and inspection completed in record time saving me multiple trips to the dealership. I found the whole experience at Prime Westwood to be as remarkable as it was efficient, and would happily recommend this dealership, and especially Desiree, to anyone interested in purchasing an Audi. More

After having an absolutely horrific experience with another dealer, a friend recommended we visit Westwood Audi. From the first conversation we had on the phone to the minute we drove off the lot wit another dealer, a friend recommended we visit Westwood Audi. From the first conversation we had on the phone to the minute we drove off the lot with our new Q5 the entire experience was seamless, satisfying and effortless. Desiree Lev was friendly, knowledgeable and willing to do anything to make our experience top notch. I would recommend Westwood Audi and Desiree to anyone in the market for a new car! More

John Suh is a class act. I would recommend him with confidence to any family member, friend or colleague in the market for an Audi. confidence to any family member, friend or colleague in the market for an Audi. More

Contact- Jose Parada , if you are in the market for an Audi . He gave me one extended test drive and one sit in demo of an Audi Q5 - nearly 3 hours of his time. His manager - Brad is also a great guy .No Audi . He gave me one extended test drive and one sit in demo of an Audi Q5 - nearly 3 hours of his time. His manager - Brad is also a great guy .No hassle pricing- all I had to do is ask once. Kudos! More

We had a great experience with leasing from the Porsche side of the Westwood dealership, so decided to go back to purchase a used Audi. We were not disapointed. Ken was wonderfully helpful and also patient side of the Westwood dealership, so decided to go back to purchase a used Audi. We were not disapointed. Ken was wonderfully helpful and also patient as we tested out our other options. When we picked up the car, he also took the time to run through all of the features with us and even set up our phones for the Bluetooth. Great job and we are thrilled with our purchase! More

Having purchased many cars over the last 40 years, This was by far the best/easiest car buying experience I have ever had. John Suh in sales was very polite, patient, had great knowledge of the various Au was by far the best/easiest car buying experience I have ever had. John Suh in sales was very polite, patient, had great knowledge of the various Audi products, and presented fair offers, as first offers, for both my trade-in as well as for a new A6, limiting the necessary price bickering us males must partake in to feel good. I was directed to Westwood and John by four very satisfied customers within my workplace. All continue to praise John and Westwood, and each would recommend them as well as use them for future car purchases. More

I brought in my vehicle with three service issues all under factory warranty an was given a loaner car. I got a voicemail the next day stating my car was all set. During pickup, I noticed that none of th under factory warranty an was given a loaner car. I got a voicemail the next day stating my car was all set. During pickup, I noticed that none of the three issues were not resolved and there was a dirty rag and black stain on my front passenger seat. I walked in and complained to one the service advisors, he removed the oil stained rag, looked over the invoice and stated that the replacement part had been ordered and I should bring the car back again for installation. I disagreed, reiterated the three issues that need to be attended to then left with the loaner car. Another voicemail the next day stating car is ready. Upon arrival, before signing a release at the cashiers desk, I inspected my vehicle. One issue still remained unresolved. I complained to Mike. He apologized and told me to wait a bit while he tries to rectify the issue. Thirty minutes later, Mike told me the job will require more attention (not a quick fix) then promised he'll take care of everything. Left again with loaner. Voicemail four days later. "all set" . I picked up my vehicle later in the evenining. The next morning I saw a rip in th roof lining, black oil stains on the aluminum trim on the roof mesh and worst of all the technician failed to properly reinstall the roof lining. I personally had to push in the exposed foam lining around drivers door and push in multiple unattached clips. I called Audi USA to complain and was told to bring the car back. I have not and will not as I've had enough with them. This service department has a major communicatin and QC issue and I regret buying my car there. A few of my colleagues have had bad experiences with them also. We have decided to give Bernardi Audi a shot. I recently dropped my car off at Bernardi Audi for the 35k service and the difference is very noticeable. They are very meticulous with their work and they treat you with utmost respect. I guess it's one of the benefits of a family owned business. I plan to purchase a vehicle there in the next few weeks or so. More

After owning many Honda Pilots and vans we decided to buy an Infiniti G37 X for my wife. After that purchase we were hooked on the quality of a well made car but I decided that the EX35 was too small for me. an Infiniti G37 X for my wife. After that purchase we were hooked on the quality of a well made car but I decided that the EX35 was too small for me. After reviewing smaller crossover shootout reviews, in which the Audi won them all, I decided to look at the Audi Q5. Rob Kelleher setup a Q5 3.2 for me and we took it out for a spin. With no intention of buying a car that day I walked away owning a new Q5 to be picked up the next day. The Q5 sold itself and Rob was knowledgable and accomodating. I went with the Q5 3.2 due to it's availability on the lot vs. the 2.0 and liked the additional pickup and trimming. Desiree delivered the Q5 to me the next day and had everything ready to go. Unlike my wife's Infinity delivery, which was subpar at best, Rob and Desiree made me feel like I was buying something special and delivered white glove service. No waiting around to find someone to help us. A few days later Rob met me at the dealership, drove the car into service for the inspection sticker and delivered the car to the front door all within about 15 minutes. No surprise that he has two award trophies on his desk for 2009 and 2010 sales! A wonderful experience! More

I can not say enough good things about Audi of Westwood and the outstanding service and quality they provide. My service advisor, Mike Costello, is wonderful. Earlier this year my car was involved in a thr and the outstanding service and quality they provide. My service advisor, Mike Costello, is wonderful. Earlier this year my car was involved in a three-car accident and squished. I was moving to New Jersey and had to leave my car up in Boston. The car sustained almost $10,000 of damage and was repaired by Prime Collision Center (part of the Prime Group that also owns Audi of Westwood). I asked Mike to pick up the car and bring it back to the dealership to make sure it was ok. Mike checked it over completely for me and noted that it needed an alignment which was overlooked by the Collision Center. Although I live in New Jersey, I travel up to Boston enough so that I can still take my car to Mike and Audi of Westwood for service. I have worked with Mike for almost five years and he is extraordinary. More