Audi Westwood

I brought in my vehicle with three service issues all under factory warranty an was given a loaner car. I got a voicemail the next day stating my car was all set. During pickup, I noticed that none of th under factory warranty an was given a loaner car. I got a voicemail the next day stating my car was all set. During pickup, I noticed that none of the three issues were not resolved and there was a dirty rag and black stain on my front passenger seat. I walked in and complained to one the service advisors, he removed the oil stained rag, looked over the invoice and stated that the replacement part had been ordered and I should bring the car back again for installation. I disagreed, reiterated the three issues that need to be attended to then left with the loaner car. Another voicemail the next day stating car is ready. Upon arrival, before signing a release at the cashiers desk, I inspected my vehicle. One issue still remained unresolved. I complained to Mike. He apologized and told me to wait a bit while he tries to rectify the issue. Thirty minutes later, Mike told me the job will require more attention (not a quick fix) then promised he'll take care of everything. Left again with loaner. Voicemail four days later. "all set" . I picked up my vehicle later in the evenining. The next morning I saw a rip in th roof lining, black oil stains on the aluminum trim on the roof mesh and worst of all the technician failed to properly reinstall the roof lining. I personally had to push in the exposed foam lining around drivers door and push in multiple unattached clips. I called Audi USA to complain and was told to bring the car back. I have not and will not as I've had enough with them. This service department has a major communicatin and QC issue and I regret buying my car there. A few of my colleagues have had bad experiences with them also. We have decided to give Bernardi Audi a shot. I recently dropped my car off at Bernardi Audi for the 35k service and the difference is very noticeable. They are very meticulous with their work and they treat you with utmost respect. I guess it's one of the benefits of a family owned business. I plan to purchase a vehicle there in the next few weeks or so. More

After owning many Honda Pilots and vans we decided to buy an Infiniti G37 X for my wife. After that purchase we were hooked on the quality of a well made car but I decided that the EX35 was too small for me. an Infiniti G37 X for my wife. After that purchase we were hooked on the quality of a well made car but I decided that the EX35 was too small for me. After reviewing smaller crossover shootout reviews, in which the Audi won them all, I decided to look at the Audi Q5. Rob Kelleher setup a Q5 3.2 for me and we took it out for a spin. With no intention of buying a car that day I walked away owning a new Q5 to be picked up the next day. The Q5 sold itself and Rob was knowledgable and accomodating. I went with the Q5 3.2 due to it's availability on the lot vs. the 2.0 and liked the additional pickup and trimming. Desiree delivered the Q5 to me the next day and had everything ready to go. Unlike my wife's Infinity delivery, which was subpar at best, Rob and Desiree made me feel like I was buying something special and delivered white glove service. No waiting around to find someone to help us. A few days later Rob met me at the dealership, drove the car into service for the inspection sticker and delivered the car to the front door all within about 15 minutes. No surprise that he has two award trophies on his desk for 2009 and 2010 sales! A wonderful experience! More

I can not say enough good things about Audi of Westwood and the outstanding service and quality they provide. My service advisor, Mike Costello, is wonderful. Earlier this year my car was involved in a thr and the outstanding service and quality they provide. My service advisor, Mike Costello, is wonderful. Earlier this year my car was involved in a three-car accident and squished. I was moving to New Jersey and had to leave my car up in Boston. The car sustained almost $10,000 of damage and was repaired by Prime Collision Center (part of the Prime Group that also owns Audi of Westwood). I asked Mike to pick up the car and bring it back to the dealership to make sure it was ok. Mike checked it over completely for me and noted that it needed an alignment which was overlooked by the Collision Center. Although I live in New Jersey, I travel up to Boston enough so that I can still take my car to Mike and Audi of Westwood for service. I have worked with Mike for almost five years and he is extraordinary. More

Matt Pinto provide excellent buyer assistance throughout the buying process. Matt was responsive to my questions and concerns and took the time to update me on delivery dates, options and pricing. I would the buying process. Matt was responsive to my questions and concerns and took the time to update me on delivery dates, options and pricing. I would definitely return to Audi of Westwood to buy another car! More

Matt was a pleasure to work with. I had been researching cars for over a year and he would check in with me often to see how I was coming along and when he had a car that he thought I might be interested in cars for over a year and he would check in with me often to see how I was coming along and when he had a car that he thought I might be interested in, he would contact me to set up a test drive. I must have tested at least 8 cars throughout that time, he was never hard-sell and was very professional. More

I have bought many cars over the years from many different dealers and I must say this has been the best experience yet. I owe this to Matt Pinto. He was just fantastic. There wasn't a single issue, different dealers and I must say this has been the best experience yet. I owe this to Matt Pinto. He was just fantastic. There wasn't a single issue, he took care of everyhing for me and I feel good about the deal. You have a great employee there, treat him well. Roger PS, now that I am at the end of the survey and I am being asked to registe!!! I don't like the extra effort. It's a good thing I enjoyed my experience so much because I would be hitting delete right now vs having to register. More

Great experience! My previous purchasing experience was through Herb Chambers BMW. While I enjoyed the BMW, I didn't have a great purchasing experience and didn't think much of HC BMW's service department through Herb Chambers BMW. While I enjoyed the BMW, I didn't have a great purchasing experience and didn't think much of HC BMW's service department. And so when I thought I might be interested in an Audi, I decided to avoid HC's Audi affiliate. I chose to visit Audi Westwood because according to autotrader.com they had a car in stock I wanted to check out. After perusing the showroom for approximately 10 minutes, I was greeted by an enthusiastic saleswoman named Desiree Lev. Desiree is easily the most engaging and friendly person I've come across in this business, and she backed her appealing attitude up with superior knowledge of the audi line up. Desiree either knew the answers to my admittedly nuanced questions or knew where to find them quickly. Within 10 minutes of meeting Desiree I was test driving the car I came to see and before I left that day, I had test driven two other cars. Desiree also allowed me to drive one of the cars home to show my wife. Over the next week or so, Desiree fielded countless emails from me (asking questions, haggling over price, etc.) and always responded quickly, accurately and completely. I have never experienced that kind of time commitment and flexibility from a car salesperson or dealership before - a wonderful surprise. When it came to pricing, Desiree made a strong initial proposal, but I did find a slightly better price when I shopped it around. A better price that Desiree quickly matched. In fact, because I delayed so long in making a decision, the car I wanted was sold and Desiree had to locate another vehicle matching my preferences. The one she found actually had an MSRP that was $500 greater than the MSRP of the car I wanted, but my purchase price remained the same. So I delayed, but got a better car for the same price. Not bad. Working somewhat behind the scenes with Desiree was Brad Levin, the dealership's sales manager. Brad's seemed like a good guy and helped get me the best price possible not only for the new audi but also for my trade in (which is something I also shopped around). Finally, after deciding to buy the Audi, I met with Michael Christopher, a finance manager. Based on my HC BMW experience from a few years ago, I was dreading this aspect of the transaction the most. Much to my surprise, Michael was a stand up guy. Right off the bat and without any prodding, Michael pointed out that certain of the add-on packages (like Audi Care) didn't make much sense for someone who puts as few miles on their car as I do. The honesty was refreshing. Michael also surprised me by offering financing terms that were better than the terms Audi was offering publicly. Long story short: hands-down best salesperson, extremely helpful sales manager, honest financing manager, best price = extremely satisfying purchasing experience. More

this is the second car i leased at westwood audi. sales and service have always been outstanding, and the specific reasons i returned for my next lease. and service have always been outstanding, and the specific reasons i returned for my next lease. More

I was searching for a very specific Audi A-6 with just the right color combination, options and wheels,unlike other Audi dealers and believe me I had been to a few,shall we say as far as a 200 mile ride the right color combination, options and wheels,unlike other Audi dealers and believe me I had been to a few,shall we say as far as a 200 mile ride to New Jersey only to be very disapointed with their interpretation of what a car in great near mint condition was, not to mention the totally falsified information at dealers such as Audi Stratham,Imperial Cars and the list goes on too many to mention! Lo and Behold then along comes ROBERT KELLEHER at Audi Westwood, everything I was promised was delivered to me with no compromising involved, Rob is a honorable Salesman and Audi Westwood is a honorable dealership at a time when finding both is very difficult to do. More

It was a pleasure buying an auto for once. Staff were good and friendly. Although I bought a used BMW from an Audi dealership, Desiree did a very good job in learning and explaining to me the technology good and friendly. Although I bought a used BMW from an Audi dealership, Desiree did a very good job in learning and explaining to me the technology features of the vehicle in-spite of being unfamiliar with a BMW. Great job. More