Audi Westwood

Great Audi Buying Experience - Top Notch Dealership! I was in the market for a new car and was debating between the BMW X5 (which I was currently driving) and the Audi Q7. John was very friendly, patien I was in the market for a new car and was debating between the BMW X5 (which I was currently driving) and the Audi Q7. John was very friendly, patient and knowledgable about the car. He took the time to show me all of the relevant features and was able to discuss in detail the merits of each car relative to the other in order to help me make an informed decision. He was motivated to have me join the Audi family, but was not at all pushy or too salesy in making the case for why I should choose the Q7 over the BMW. He was successful in his endeavor and I am now the happy, proud owner of an Audi Q7. Would highly recommend Audi Westwood to anyone who is considering an Audi. More

Best Audi dealership around. I live close to Burlington, but for some reason they always quote jobs at a higher price than Audi Westwood. Both dealerships have friendly and person I live close to Burlington, but for some reason they always quote jobs at a higher price than Audi Westwood. Both dealerships have friendly and personable employees but I just find the quality of service and the value a bit better at Westwood. I'll drive the extra 30 minutes every time. More

I was doing research for my next car, and went in to check out the A4. Kevin was very friendly and answered all the questions I had. Furthermore he was very knowledgable about the car and presented all check out the A4. Kevin was very friendly and answered all the questions I had. Furthermore he was very knowledgable about the car and presented all of its features to help me make an informed decision. I really appreciated the fact the Kevin was helpful but not pushy in anyway. More

Kevin was courteous and knowledgable, he helped in an amazing way, he made me feel comfortable and made me feel like it was my own car, he was defiantly an amazing sales person i would recommend him to a amazing way, he made me feel comfortable and made me feel like it was my own car, he was defiantly an amazing sales person i would recommend him to anyone who asks about an audi dealer. i am going to come back to Kevin for my next car in a couple of years. More

Kevin did an excellent job. He was very knowledgeable about the car. Was able to explain all of the features of the car and showed us how they functioned and where each one was located. He took his tim about the car. Was able to explain all of the features of the car and showed us how they functioned and where each one was located. He took his time with us but was not an overbearing sales person. From all of the dealerships and cars that we looked at he far exceeded any other sales person from any other dealership we visited in his knowledge. His follow up with us was just right in letting us know he wanted our business but not in a way that was annoying. When it came time to actually do the deal he listened and worked with us to come up with a fair price. He knew his numbers and was able to explain the process of trade in to us. I would highly recommend not only the dealership but this sales person. I hope he is still selling cars when I get to the point of needing another one (hopefully not for awhile). More

This post will speak for itself. Below is the exact e-mail I received directly from Ken, the sales person at Audi of Westwood, after I completed a survey about my recent experience. Regardless of who i e-mail I received directly from Ken, the sales person at Audi of Westwood, after I completed a survey about my recent experience. Regardless of who is "right" in this situation, the fact that this email was sent, and then defended by the Senior management of this dealership following my posting this on the BBB website, speaks to the level of professionalism here. If you want an example that supports every stereotype of a typical car salesman, read on. "Dear Kevin, I want to thank you for your kind and generous comments.We are always looking for feedback to improve and to make our customers buying experience as positive as possible. Many time one wonders what came first the chicken or the egg. It this case was it the rotten customer that was dishonest wasting three hours of someone's precious time after agreeing to buy the car if the numbers worked out ( which were agreed upon) and then not buying the car because all they wanted to do was to drive the car because no one had the car to drive. Though some dealers do have a bad reputation for not listening to their clients needs and actual deserve to lose their business. I know in this case we all can agree that we don't want your business. All you could do was whine when you could not get your way for someone to stay late so you could waste their time after closing hours, and whine when you showed up on the busiest day of the week and not be forth coming and complain and whine to the manager; it was embarrising to see a grown man act that way. Some of us are fortunate to be and born into money and don't have to work for living so they can drive cars and waste people's time. I wish you luck and you find happiness in the next car you buying experience." If anyone in my company (yes, it turns out I work for a living contrary to Ken's assertions) ever spoke to a customer that way, no matter what the circumstances, they would be removed and I would personally reach out to the customer and apologize (at the very least) for any employee sending an unsolicited email as toxic as the one above. There are plenty of Audi dealerships in the area. You can decide More

I have purchased 4 cars from John. He is exceptional. Most recently he helped me set up a surpise car delivery for my wife. No detail was out of the question. He drove it to my house with bow on the ca Most recently he helped me set up a surpise car delivery for my wife. No detail was out of the question. He drove it to my house with bow on the car, worked with me to secretly place it for her to see. If you are looking for an Audi, John is your man. No question. In terms of the sales process, John is easy going, honest, and has exceptional follow through. If he tells you he is going to follow up on something, he will do so exactly how he says he will. I couldnt recommend John more. First class. More

By far the very best car buying experience I have ever had or could possibly imagine. John patiently helped me selected the right model and trim for me and my taste, all the while educating me on the diff had or could possibly imagine. John patiently helped me selected the right model and trim for me and my taste, all the while educating me on the differences expertly. John was kind, patient, expert, and intuitive - he was able to understand my preferred communication style and medium and was happy to do business with me that way. I even had a better price from a different dealer and went back to John and said he didn't have to meet that price ... I was going to buy the car from him anyway. Of course, he met the price too. Great experience continued during the financing and extras conversation. No pressure - in fact the opposite: real help eliminating things I didn't need and only buying things that would return a good value to me. John and Michael made buying this car so easy and enjoyable. More

Just took delivery of my new CPO vehicle. Worked with John Suh and he was really excellent! Not only was he wonderfully efficient in his approach to the sale, the price negotiation, and all the paperwor John Suh and he was really excellent! Not only was he wonderfully efficient in his approach to the sale, the price negotiation, and all the paperwork, but he is VERY knowledgeable about the vehicles he sells and clearly takes his role in the process very seriously. Best of all, because I live in CT and was unable to find the time to go back out to the dealership to pick up the car, he offered to bring it down to me (and take care of all the CT registration in the process...an effort that took him an entire day to complete). Well done John and thanks to you and your dealership for a great purchasing experience! More

Thanks Audi Westwood! After careful deliberation, I Thanks Audi Westwood! After careful deliberation, I recently traded in my 2006 Honda Accord for a new Audi Q5 (lease) last Sunday. Marc and Jose a Thanks Audi Westwood! After careful deliberation, I recently traded in my 2006 Honda Accord for a new Audi Q5 (lease) last Sunday. Marc and Jose at Audi Westwood were very personable, and gave me a reasonable price on a new lease. Jose, one of the dealers, was going to drive the new Audi to me in Boston, and pick up my Honda, on the following Wednesday. However, the Monday before the trade was going to happen, I got into an accident, which made the Honda un-driveable. In addition, the damage was not covered under insurance (I only had liability). After discussing the situation with Jose and Marc at Audi, they decided to take the car as it was, with no changes to the lease agreement or trade-in value! Needless to say, I was ecstatic. In addition, during the process, Jose gave me his cell number, and we kept in close contact until I was able to make arrangements to pick up the new car. Although the entire experience was a roller coaster of emotions for me, I am now so happy I chose to get my car at Audi Westwood, and would recommend the dealership to any of my friends. And obviously I'm relieved the accident didn't happen in the new car! Thanks again to Jose and Marc for a great car buying/leasing experience. More