Audi Westwood

By far the very best car buying experience I have ever had or could possibly imagine. John patiently helped me selected the right model and trim for me and my taste, all the while educating me on the diff had or could possibly imagine. John patiently helped me selected the right model and trim for me and my taste, all the while educating me on the differences expertly. John was kind, patient, expert, and intuitive - he was able to understand my preferred communication style and medium and was happy to do business with me that way. I even had a better price from a different dealer and went back to John and said he didn't have to meet that price ... I was going to buy the car from him anyway. Of course, he met the price too. Great experience continued during the financing and extras conversation. No pressure - in fact the opposite: real help eliminating things I didn't need and only buying things that would return a good value to me. John and Michael made buying this car so easy and enjoyable. More

Just took delivery of my new CPO vehicle. Worked with John Suh and he was really excellent! Not only was he wonderfully efficient in his approach to the sale, the price negotiation, and all the paperwor John Suh and he was really excellent! Not only was he wonderfully efficient in his approach to the sale, the price negotiation, and all the paperwork, but he is VERY knowledgeable about the vehicles he sells and clearly takes his role in the process very seriously. Best of all, because I live in CT and was unable to find the time to go back out to the dealership to pick up the car, he offered to bring it down to me (and take care of all the CT registration in the process...an effort that took him an entire day to complete). Well done John and thanks to you and your dealership for a great purchasing experience! More

Thanks Audi Westwood! After careful deliberation, I Thanks Audi Westwood! After careful deliberation, I recently traded in my 2006 Honda Accord for a new Audi Q5 (lease) last Sunday. Marc and Jose a Thanks Audi Westwood! After careful deliberation, I recently traded in my 2006 Honda Accord for a new Audi Q5 (lease) last Sunday. Marc and Jose at Audi Westwood were very personable, and gave me a reasonable price on a new lease. Jose, one of the dealers, was going to drive the new Audi to me in Boston, and pick up my Honda, on the following Wednesday. However, the Monday before the trade was going to happen, I got into an accident, which made the Honda un-driveable. In addition, the damage was not covered under insurance (I only had liability). After discussing the situation with Jose and Marc at Audi, they decided to take the car as it was, with no changes to the lease agreement or trade-in value! Needless to say, I was ecstatic. In addition, during the process, Jose gave me his cell number, and we kept in close contact until I was able to make arrangements to pick up the new car. Although the entire experience was a roller coaster of emotions for me, I am now so happy I chose to get my car at Audi Westwood, and would recommend the dealership to any of my friends. And obviously I'm relieved the accident didn't happen in the new car! Thanks again to Jose and Marc for a great car buying/leasing experience. More

I recently visited this dealership in the hopes of purchasing a used Audi A6 3.0 Prem Plus.. As luck would have it, they had the vehicle i was searching for and all options included. The car was fanta purchasing a used Audi A6 3.0 Prem Plus.. As luck would have it, they had the vehicle i was searching for and all options included. The car was fantastic in every way. The sales specialist, Rob Kelleher, was extremely informative and knowledgeable about this vehicle. It seemed as though he enjoyed the test drive almost as much as me. I left the dealership knowing I would return with check-in-hand. Later in the day, I received a call asking if there were any further questions about the car and asking about service. I was amazed at the follow up, consideration and care Prime Motor Group went through to try and earn my business. I will look forward to working with Rob again for my next automobile purchase. More

While traveling from Cape Cod to Wisconsin on Saturday, December 15 for the Christmas holiday, the 'check oil level' warning light in our Porsche Cayenne S illuminated. Frustrated because I had just servic December 15 for the Christmas holiday, the 'check oil level' warning light in our Porsche Cayenne S illuminated. Frustrated because I had just serviced the vehicle (oil and filter changed) at an independent shop, I detoured to the nearest Porsche dealership. Although Porsche Westwood's service department was closed, Mike in Audi service offered to check the oil level and add oil if needed. He confirmed that the oil level was indeed low, actually 1.5 quarts low. Not only did Mike visually check for leaks and top off the oil level, he also provided a quart of oil for us to have...just in case. Mike's professionalism and gracious hospitality turned this major aggravation into a pleasant service experience. My wife and I own Porsches and Audis. Mike is a real asset to Audi/Porsche Westwood. We will certainly travel a bit farther from Cape Cod to Westwood for future sales and service needs. More

I was in the market for a new custom configured Q5, knew exactly what I wanted for options and price point. Audi Westwood got my business because of the sales associate I interacted with, John Suh. This is exactly what I wanted for options and price point. Audi Westwood got my business because of the sales associate I interacted with, John Suh. This is my 3rd Audi, and I've never had a better experience. John was courteous, knowledgeable, punctual, responsive, and genuine. These are qualities you just don't find in car salesmen these days. John was helpful and professional at every step of the process: configuration, pre-order and deposit, status updates through build and transport, and finally delivery and setup. He appreciated every detail of the order, and was motivated to get things exactly right. Discussing pricing was transparent and without pressure, no hidden agendas. The biggest testament to John is that even after delivery, he went the extra mile to make sure a little detail that was overlooked was corrected. If you're looking for a new Audi, I couldn't make a stronger recommendation for anyone than to see John. More

Visited 2 dealers to shop for a new Q5. The first Audi Burlington. Not a good experience but thats a story for another day. Second was Audi of Westwood. Several months ago I had spoke to Bryan Drew about Burlington. Not a good experience but thats a story for another day. Second was Audi of Westwood. Several months ago I had spoke to Bryan Drew about Q5's . They had none in stock so I test drove a used model. Ultimately I decided I would wait unitl 2013's(Redesigned model)were out. When the 13's arrived I stopped in to take a test drive(Bryan was off that day but another Salesperson Desiree helped me)I was still getting prices from other dealers so Desiree said she would pass my info to Bryan. Bryan and I emailed back and forth several times. He always got right back to me. Came to an agreement on price. Went in and test drove the car one more time and ultimately gave a deposit, and placed order which was supposed to take approx. 12 weeks to arrive. I had a Trade-in that Westwood gave me a price on at the time I placed order but said they would have to reappraise it when the new car arrived. This concerned me because I was buying the new car based on a trade in price for my car. I was fully expecting to get lowballed once I went to pick up the Q5 because I was kind of stuck at this point since I orderd the car. Bryan said to check with him in November for an updated ETA on Delivery. He got right back to me with any of the questions I emailed him. Car came in almost 3 weeks early which was a nice surprise. Westwood took 2 minutes to reappraise my car and they gave me the same price as they did previously even though it had another 3K miles on it. Needless to say everything was very straightfoward. No games, no Hassle. I would easily recommend Bryan to anyone looking for an Audi. He has been at Westwood Audi for many years from what he told me. It certainly shows as he is very knowledgable on the product, process etc. More

I just placed an order for a 2013 S4, my second car from Prime. John Suh has been my salesperson both times and I can't say enough good things about him. He is knowledgeable about the product, low pressur Prime. John Suh has been my salesperson both times and I can't say enough good things about him. He is knowledgeable about the product, low pressure, and promptly responded to all my questions (I am very thorough and ask a lot of questions). Prime is not my local dealer and a bit of a drive away, but I value the great customer service that John provides (example: the local dealer gave me a hard time about test driving an S4 because they are "rare", while John pulled up both an S4 and an S5 for me without hesitation to drive). My service dealings with Prime have also been pretty positive, I highly recommend this dealership and John in particular. More

I can't begin to describe how satisfied I was with the entire sales process at Prime. I've bought many vehicles over the years, from various dealerships throughout New England and I've never experienced entire sales process at Prime. I've bought many vehicles over the years, from various dealerships throughout New England and I've never experienced this level of detail, service and personal attention. John went far above and beyond and even delivered the car in person (a 2 hour drive). I will certainly buy my next vehicle here. More

Purchased car 2 years ago. Matt did a great job of explaining everything, showing me options, and giving me time to think things over. Love the car, but Matt really made me feel good about the purcha explaining everything, showing me options, and giving me time to think things over. Love the car, but Matt really made me feel good about the purchase. Now, 2 years later, as part of my original contract, the dealership owes me an oil change. I called Matt just to make sure it was written down somewhere, and he remembered off the top of his head. Very impressive and reassuring. I can't recommend this dealership more highly. More