Audi Westwood

Good service Service rep and sales person I spoke to that day were great. Car was a little later being done then I wanted but not that big of a deal. Always a gr Service rep and sales person I spoke to that day were great. Car was a little later being done then I wanted but not that big of a deal. Always a great experience when I bring my car and everyone is nice and polite. I had my 85,000 service and also spoke to sales person. Taylor my options I’d I trade in my car. Still deciding what I want to do. More

Starter:clutch issues Excellent accommodation, responsiveness, and joint troubleshooting . Staff talked through diagnosis and available options clearly. Provided invaluable Excellent accommodation, responsiveness, and joint troubleshooting . Staff talked through diagnosis and available options clearly. Provided invaluable loaner vehicle when became clear parts would need to be ordered. Was kept aware of progress daily until work completed. More

Service Above and beyond! Matt is what all service advisors should be He always goes above and beyond Picks up and delivers Constantly updates and advises Above and beyond! Matt is what all service advisors should be He always goes above and beyond Picks up and delivers Constantly updates and advises Thinks of everything Delivers as promised More

Great place Perfect and reliable service: everything is done on time, easy to schedule am appointment at the time convenient for customers, everything explained c Perfect and reliable service: everything is done on time, easy to schedule am appointment at the time convenient for customers, everything explained clearly, client friendly environment More

Solid Audi service From scheduling to pickup, I received nothing but friendly professional service. Great customer service. I have recommended this dealer for service From scheduling to pickup, I received nothing but friendly professional service. Great customer service. I have recommended this dealer for service among all my friends and family. More

Subpar Service I have been a returning customer for services to my Audi A3 at Audi of Westwood. I had brought my car in today for a routine service, oil change, and I have been a returning customer for services to my Audi A3 at Audi of Westwood. I had brought my car in today for a routine service, oil change, and to get a tire pressure sensor turned off. My appointment was for 8 A.M, I was there for 7:45 A.M. The service was not completed until 10 AM which wasn't too alarming but when I got the car back after being told "we are just waiting on the car getting washed", the vehicle was returned looking unwashed, tires had white paint all over them (very hard to get off btw), the pressure sensor was not reset, and a $210 dollar bill. This service was extremely frustrating and unfortunate as I had good luck with them previously. Will not use this service center again. I ended up calling back to at least get a walk through on how to turn the sensor off myself, however no phone call was received. More

Excellence, per usual Brought my A8 in for 45k service, and left a happy customer. Amazing that three members of their service team, and their service manager, address me Brought my A8 in for 45k service, and left a happy customer. Amazing that three members of their service team, and their service manager, address me by my first name - even though ai makr an appearance every ~4 months. More importantly, the service was done right, on time and at a very reasonable rate (no unnecessary work, ever). This is why I drive an Audi, and this is why I service at Prime. More

Helpful staff I got everything I needed to buy a new car. Vadim and the team were really helpful, showing me the cars, negotiating and doing all the paper work. I d I got everything I needed to buy a new car. Vadim and the team were really helpful, showing me the cars, negotiating and doing all the paper work. I definitely would recommend. More

Excellent Service Picked up my car, dropped my off at the train station and brought my car to the train station. Jeff kept me informed throughout the day on the status Picked up my car, dropped my off at the train station and brought my car to the train station. Jeff kept me informed throughout the day on the status of the work. First time using this dealership and I will use all the time going forward.. More

Audi Q5 buying experience Great and smooth car buying experience. Starting from test driving, negotiations, finance and to the final delivery of the car was good. Our sales per Great and smooth car buying experience. Starting from test driving, negotiations, finance and to the final delivery of the car was good. Our sales person Ruzhena explained patiently about the features on the day of the delivery. More