Audi Westwood

Service oil change Great customer service. Brought car in for oil change and wiper change. Overall a good experience and even though waited little longer waiting area wa Great customer service. Brought car in for oil change and wiper change. Overall a good experience and even though waited little longer waiting area was comfortable and clean. More

No sticker bought 2018 Q7 from this dealership and had to get my own sticker from another dealership . Was told to bring them invoice for reimbursement for p bought 2018 Q7 from this dealership and had to get my own sticker from another dealership . Was told to bring them invoice for reimbursement for price of sticker ~~~still waiting 2 weeks later for my money. Make sure the vehicle passes inspection prior to signing. More

Run! Absolutely horrible service RUN!! Horrible horrible horrible I recently purchased a 2018 Audi Q5 and came to this dealership to have it serviced. While there I purchased a pi RUN!! Horrible horrible horrible I recently purchased a 2018 Audi Q5 and came to this dealership to have it serviced. While there I purchased a pin I was told by their service tech was needed to connect to the car’s WiFi. This all occurred on Feb. 25th. When I made the $130 purchase of the pin, I was told that I would receive a call within 2 weeks. I never received the call. I then call their sales team on March 23rd. No one knows what I’m talking about. I am placed on hold and then told that I can either hold longer while they investigate the situation or I can call back. I request that I receive a call back. I get one from the service department shortly after. The service tech states that my pin is in and I can pick it up at any time between 7:30-5pm. I pick up the pin two days later only to find that NO ONE in the service department can help me with the pin. The ONLY person on staff is Kevin, who’s on the sales team and is currently in a meeting. No one knows when he’ll be finished nor are they willing to leave their desks and ask the magical Kevin when and if he’s willing to help me with the pin. I then leave the dealership and call Audi customer care. They explain to me that my car is not equipped to use the pin and they can’t understand why the dealership would sell me a pin when it clearly states that the model I have is not able to use Audi connect features!! Needless to say, this has been a horrible experience. I am requesting a full refund for the money I’ve wasted on the pin. More

Great service Great experience Professional staff Excellent accommodations Timely and respectful Easy access in Fresh wash Easy to schedule Wonderful fol Great experience Professional staff Excellent accommodations Timely and respectful Easy access in Fresh wash Easy to schedule Wonderful follow up Will certainly use them again More

The best service around. Can’t say enough about the professionalism of the whole dealership. So welcoming and great at telling me what’s going on with my car. Can’t say enough about the professionalism of the whole dealership. So welcoming and great at telling me what’s going on with my car. More

Service experience Thanks to the team at Audi Westlood. Service. Great service advisor and over-all experience. Thank you Doug for taking good care of my vehicle! Thanks to the team at Audi Westlood. Service. Great service advisor and over-all experience. Thank you Doug for taking good care of my vehicle! More

Excellent service and great staff Friendly and helpful. Great service and customer service. Had a fuel rail recall service and complete multi point inspection suggesting additional ser Friendly and helpful. Great service and customer service. Had a fuel rail recall service and complete multi point inspection suggesting additional services for safety items More

Service visit Great service all around as usual, excellent communication & explanations , work completed on schedule and loaner car was supplied at reasonable rate. Great service all around as usual, excellent communication & explanations , work completed on schedule and loaner car was supplied at reasonable rate. Matt Sartini very friendly and knowledgeable More

Excellent customer service Start to finish communication was great. Was in for recall and they had an issue with the part being replaced called to say they ordered another overn Start to finish communication was great. Was in for recall and they had an issue with the part being replaced called to say they ordered another overnight. Loaner car provided so no inconvenience at all More

Gracious service at Audi I have been a customer for approximately 30 years Audi Westwood. I have worked primarily with Jeff and Michael and feel like I have a long-standing pe I have been a customer for approximately 30 years Audi Westwood. I have worked primarily with Jeff and Michael and feel like I have a long-standing personal friendship with these two great guys. They are as gracious and helpful as can be imagined. I have never been dissatisfied with my experience at Audi. More