Audi Westwood

Dealership doing it right! Audi Westwood does great job getting the job done right. Well staffed with competent employees. Each person has a role in the service sequence and t Audi Westwood does great job getting the job done right. Well staffed with competent employees. Each person has a role in the service sequence and things run smoothly. More

Level of quality was surprising Interacting with anyone who works anywhere is typically a massive pain because it's very apparent they don't want to be there, don't care and just wan Interacting with anyone who works anywhere is typically a massive pain because it's very apparent they don't want to be there, don't care and just want to be done with their day. Rarely am I left with a memorable customer experience (in a good way). Matt Sartini in service was attentive, responsive and showed genuine enthusiasm in every interaction. The transparency in communication was valuable as it provided legitimate insight into the process as opposed to the typical canned, obscure answers to questions I'm accustomed to. This was a real treat. More

Great experience As always greeted by Mike Costello with a smile. Promised work will be done on time and it was.My car was ready when I got there and even got a car wa As always greeted by Mike Costello with a smile. Promised work will be done on time and it was.My car was ready when I got there and even got a car wash. More

Very pleasant service. All service items requested were completed the same day. Service representative was very helpful Tech support corrected a radio notice we were recei All service items requested were completed the same day. Service representative was very helpful Tech support corrected a radio notice we were receiving every day and was not wanted More

Excellent Michael Shapiro made the process easy and handled everything very professionally. The car I wanted was available and the details went very smoothly. A Michael Shapiro made the process easy and handled everything very professionally. The car I wanted was available and the details went very smoothly. Audi Westwood is excellent. More

Top notch classy place Had a recall on my Audi Q5 . Service was prompt , professional and just first class all the way. The waiting lounge area is comfortable , well stocked Had a recall on my Audi Q5 . Service was prompt , professional and just first class all the way. The waiting lounge area is comfortable , well stocked with coffee , tea, fruit etc ... Jeff was super professional in handling my service appointment! Was in and out and left with a sparkling clean car! Love my Audi dealer! More

Very professional The salesperson was knowledgable and very efficient keeping me informed via text and email on a regular basis. Management was equally professional. Ha The salesperson was knowledgable and very efficient keeping me informed via text and email on a regular basis. Management was equally professional. Handover of vehicle with hands on training was very helpful. More

No fuss no games This was the best experience I have had buying a car. I asked to test drive a few cars the salesman Mike was informative and never pressured us in an This was the best experience I have had buying a car. I asked to test drive a few cars the salesman Mike was informative and never pressured us in any way. Pricing was very fair More

Great Dealership for a New Car Have bought a few cars from Prime Audi and it has always been a good experience. I have actually dealt with many of the same employees for the last se Have bought a few cars from Prime Audi and it has always been a good experience. I have actually dealt with many of the same employees for the last several purchases. They don’t play games and are always honest and straight forward. They tell you their position and reasoning for price and you tell them yours and we have always reached a mutually agreeable position. No high pressure tactics or manager coming over to squeeze you, it is very professional and low key. They let you know what incentives are available as well so you don’t have to worry about missing out on something you may have missed in your research. Steve Mello and Mike Burke were great to work with. All in all, I will continue to go back every few years for a new car. More

Great as usual. Everyone always nice. Michael is the best. He works hard but always has time to answer questions and makes you feel like a friend, not just a customer Everyone always nice. Michael is the best. He works hard but always has time to answer questions and makes you feel like a friend, not just a customer. More