Audi West Palm Beach

Its been awhile since I purchased my S4 from Braman but post sales service to me is as important as pre-sales. At the time, Mark Bendeck (who is no longer there) was my sales rep and Mark was pretty tho post sales service to me is as important as pre-sales. At the time, Mark Bendeck (who is no longer there) was my sales rep and Mark was pretty thorough and very patient. Theo, the sales mgr, who I wasnt crazy about (sorry Theo) was involved quite a bit because the S4 was ordered as a result of a bad A4 experience. I bought a 2009 Pre-owned A4 from Braman. I had it for 3 weeks and it was giving me problems. It was a CPO car too. How it qualified for CPO I will never know. Anyway, Chris Murray was director of Braman sales for all manufacture models at the time and he was fantastic. He heard about my disatisfaction and offered me another AUDI, BMW or Porsche to replace the A4. I ended up ordering the S4 and Chris saw too it that I got it for Invoice and returned all my money from the A4 purchase. Today I discovered that all my money wasnt quite returned in looking at the A4 and S4 buyers orders (more on that in a bit). Meanwhile, the 2011 S4 has been a nightmare. I sent a copy of the defect notice (per FL Lemon law) to the AUDI/VW group and to Vince Cerone, who is the Chief Operating officer at Braman Motor Cars. Fortunately, the VW group has made an offer to repurchase the car. However initially there was no call from Braman. I thought the lack of response from Braman on this issue is disconcerting. You would think that after Mr Cerone receieved a copy of my letter (mailed 4 weeks ago in dec 2012) he would have had someone call me to express concern about my dreadful S4 experience. But no phone call whatsoever Fast forward to today (Jan 28, 2013) when I had contacted Braman Motorcars about a line item on that S4 Purchase order. The line item interpretation was important since AUDI is repurchasing the vehicle and reimbursing certain purchasing costs. I left a few messages with BRAMAN Employees about the S4 purchase order but initially noone called me back I finally communicated electronically with Vince Cerone and conveyed to him the S4 purhase order line item was time-sensitive as the VW group was offering a buyback on the S4 and that offer was valid for 7 days. Mr Cerone promptly called me back to inform me the Buyers orders were being retrieved. Then the other employee that I left a message for (laura) and finally, Jim, director of finance called me and was very thorough with me on the the A4 and S4 buyers orders. As I suspected, though, fees did in fact get buried between the A4 and S4 without me noticing but I suppose I partly have myself to blame on that one I will probably replace the S4 with another car. I might go the Porsche route though. I am not sure about AUDI with some of the experience I have had with AUDI's, although I do appreciate AUDI's buyback offer. Whether I go the Porsche route or try AUDI one last time for the S4 replacement, I am not sure about Braman. I suppose I will give them a chance since they were finally responsive to todays concern with the S4 purchase order. On the other hand, purchase a 2013 A8 in sep 2012 and Braman would not deal so I had to go elsewhere. I dont understand why one dealer could do so much better on an ordered car than another dealer. That makes no sense, unless one dealer has 3 times the overhead I suppose. I will have to weigh all the factors when I am ready for The S4 Replacement, which will be soon. More

We first met Nicole Stem back in July of 2012. She immediately won us over with her friendly, outgoing personality. She has been extremely patient and helpful over the last 6 months, during which time immediately won us over with her friendly, outgoing personality. She has been extremely patient and helpful over the last 6 months, during which time we finally found the perfect car. Not exactly what we expected to buy, but timing was perfect. We bought a beautiful black Audi A5 convertible and we love it. Nicole was wonderful to work with and we will continue to work with Nicole and Braman Audi as well as recommend to our friends. Our car trading situation was a little trickier and time consuming than most since we live in Indiana, but own a condo in West Palm Beach, so our time was always limited when dealing with Nicole to find the perfect vehicle, but she came through for us! More

We stopped New Year's Eve to look at some cars thinking the dealership would be closed. They wer open and welcomed us in even though it was late. We returned on January 2nd to look at the car we ended up the dealership would be closed. They wer open and welcomed us in even though it was late. We returned on January 2nd to look at the car we ended up purchasing. We were in Florida on vacation, having flown in from Detroit. We hadn't planned on buying a car but the deal was too good to pass up. Paul and everyone else made our out-of-state purchase painless. We took delivery on January 3rd and ended up driving the car home. I'm only sorry we won't be utilizing the service department as I can only imaging how good it must be. More

Jay Werner was very knowledgeable about the various models in which I was interested. Jay was able to work around my schedule and made the entire process extremely pleasant and easy. I would certainl models in which I was interested. Jay was able to work around my schedule and made the entire process extremely pleasant and easy. I would certainly recommend Jay to anyone interested in purchasing or buying an automobile. More

Great salesman who cares and knows what he is doing. Dealership is very nice and great location. Overall it was a great transaction and we are happy with our S4. Dealership is very nice and great location. Overall it was a great transaction and we are happy with our S4. More

Derek Postin was easy to work with and professionally promoted the Audi product line. He is a great person to work with and I switched from Mercedes to Audi and I love my car. promoted the Audi product line. He is a great person to work with and I switched from Mercedes to Audi and I love my car. More

We were in the market for a new car and was looking at three cars, Audi, BMW and Cadillac. Jay Werner was very willing to assists us and discuss why we wanted to stay with Audi, as we are owners of a Audi three cars, Audi, BMW and Cadillac. Jay Werner was very willing to assists us and discuss why we wanted to stay with Audi, as we are owners of a Audi A4. Jay Werner also assisted us with a trade-in and was instrumental in getting us the best deal on our trade as well as our new Audi Q5. The financing process was also very efficient with Laura Fezza. We had left our checkbook home so we were unable to write a check for a down payment and Laura arranged for us to bring in the check the next day. We also had a problem with a tire loosing air and Jay assisted us again when we brought in the car to the service department the next day. Jay was also very informative and patient teaching us all the technology with our new Audi Q5. He has also volunteered his cell phone number and told us to call him and he would talk us through it if we got stuck and needed assistance with the new technology. Jay Werner made this new car buying one of the best experiences buying a new car that we have had. I will definitely look for Jay again when we are in the market you another car. More

I traded my 2010 Audi A6 and 2009 Porsche 911 (both purchased at Braman Audi) for a 2013 Audi A6 and a 2013 Audi S5. As was the case when I purchased the 2010 Audi A6, my salesperson was Marty Newman. purchased at Braman Audi) for a 2013 Audi A6 and a 2013 Audi S5. As was the case when I purchased the 2010 Audi A6, my salesperson was Marty Newman. I have nothing but the highest praise for Marty. He is a consummate professional: he knows the Audi brand inside out, he listens carefully to his client, he is courteous, and delivers the goods. Marty got me fair trade-in values and fair prices for the two new cars I bought from ohim. He went out of his way to find the cars I wanted, including searching elsewhere for the right S5 when it was not available in Braman's inventory. He explained all the features of the cars, particularly the technological aspects, even after completion of the sales and I had taken delivery of the cars. His relationship with his client continues after the sale. I would not hesitate to recommend Marty to anyone who is thinking of buying an Audi in the Palm Beach area. In a word: outstanding! More

Paul Hauser was fantastic to work with. He was courteous, responsive and patient when I needed him to be. I highly recommend him!! The whole process was uncomplicated and pleasant. I am excited courteous, responsive and patient when I needed him to be. I highly recommend him!! The whole process was uncomplicated and pleasant. I am excited for my new car and would defintely go to Braman and Paul Hauser again in the future. More

Dennis Turner was very accommodating. He was very knowledgable of the product and willing to show me all my options. The Braman Team is great! knowledgable of the product and willing to show me all my options. The Braman Team is great! More