Audi West Palm Beach

I am done working with Audi West Palm Beach. My advisor Jennifer was great but the service tech and customer service is horrible. Too much to write but tired of dealing with a dealership that does not eve Jennifer was great but the service tech and customer service is horrible. Too much to write but tired of dealing with a dealership that does not ever execute any of their promises, you are just are kept running in circles, will be using Audi in Stuart for now on. I have bought and leased 2 trucks and the level of customer service to resolve an issue is indescribable. Still waiting on a second key that was never given on my new lease, told it was lost, still have my old Q8 attached to the MMI so can't activate my new vehicle to the system. More

Adam Romeo is an awesome service advisor. I highly recommend him to anyone. He has exceeded my expectations for the last four years. recommend him to anyone. He has exceeded my expectations for the last four years. More

Audi West Palm is very professional and quick to service my needs. Very happy to have leased my Audi Q7 from them. my needs. Very happy to have leased my Audi Q7 from them. More

I found the entire experience to be seamless & easy. Each individual with whom I dealt was very professional & capable. Each individual with whom I dealt was very professional & capable. More

Terrific experience test driving then leasing a new Audi A4. The salesman, Matteo demonstrated complete knowledge of the vehicle and patiently answered all questions. The leasing experience was efficient a A4. The salesman, Matteo demonstrated complete knowledge of the vehicle and patiently answered all questions. The leasing experience was efficient and not overly time consuming. More

Ryan excellent service advisor. On time and very attentive kept in contact on when car would be ready attentive kept in contact on when car would be ready More

Great staff. Great customer service overall nice place to visit and take of your car needs. I hope to see more Audi Apparel.... Rental was a nice choice as well to visit and take of your car needs. I hope to see more Audi Apparel.... Rental was a nice choice as well More

we were very happy with our service experience, everything was explained clearly and service was exceptional everything was explained clearly and service was exceptional More

I have bought two brand new vehicles from Audi west palm - 2015 A6 and 2021 Q7. I was not so smart to go back to them after experiencing horrible customer service with the first car. I forgot about the hor - 2015 A6 and 2021 Q7. I was not so smart to go back to them after experiencing horrible customer service with the first car. I forgot about the horrible service with A6 so, this pertains to 2021 Q7. After having multiple issues with the car that I almost paid 100k, I have gotten “0” help. The issues were- problem with adaptive lights, gaps on seats when bolsters engaged, torn up leather in thigh extension with broken Cover piece, MMI interface freezing, etc etc….. I have been waiting for more than 10 months- 10 MONTHS - to have a part replaced that was broken. My vehicle was returned with someone’s deodorant laden in the seats, and lights hanging loose after service. Service manager “Lewis” is nothing but incompetent. I even reached out to Audi USA, but no response. This dealership and the people here are pathetic and avoid this dealership if you want good vehicle with good service. I learned my lesson after spending more than 150K. If they take care of these issues, I will update the review. But avoid this clown dealer for your sanity. More

Excellent excellent for everything excellent service excellent excellent service excellent quality Excellent food excellent all around excellent excellent service excellent quality Excellent food excellent all around More