Audi West Covina

Quick appointment to service time . The crew quickly changed the oil and washed the car. The crew quickly changed the oil and washed the car. More

No solution for the issue present. I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement, these tires are rated for 40,000+ mileage and all service has been done at this dealership. After my research (since direct answers weren’t given) the leading cause of premature wearing is failure to rotate the tires, again I echo, this is the only location to service the vehicle and it seems a rotation was not done, probably ever. This negligence will cost a decent amount of money on my end and the additional warranty purchased will no longer cover the replacement. I am beyond disappointed with the service rendered and will be taking my business to a different location and be advising others to do the same. From sales to service, customer satisfaction seems to be low on the priorities for this dealership as I have encountered nothing but issues with this place. More

Excellent and professional service. My best experience with Audi dealers in South California. Quick response. My best experience with Audi dealers in South California. Quick response. More

Javier is the Absolute Greatest. This is where I'll be as long as he's there. Thank you very much. Monique Lawler This is where I'll be as long as he's there. Thank you very much. Monique Lawler More

Very friendly and informative about my vehicle. I enjoyed my experience and am looking forward to when I have to return again I enjoyed my experience and am looking forward to when I have to return again More

Can use better refreshments at the waiting area. Default user in car was messed up, needs to reset and recoonect to myaudi. Care should be taken not to change user settings. Default user in car was messed up, needs to reset and recoonect to myaudi. Care should be taken not to change user settings. More

Like Audi so much! Expert & excellent service. As always. Mr. HSIEH showed to me the the best service. Thank you! Expert & excellent service. As always. Mr. HSIEH showed to me the the best service. Thank you! More

Services were provided efficiently and punctually. The only room for improvement is: there was no confirmation sent to the customers after booking. The only room for improvement is: there was no confirmation sent to the customers after booking. More

It was a good experience but for more than a week I was driving a small car. It would have been nice to had driven an Audi loaner car instead. Also, a car wash should had been done, car was dirty driving a small car. It would have been nice to had driven an Audi loaner car instead. Also, a car wash should had been done, car was dirty More

david was such a great help with keeping an update on parts and time great advisor parts and time great advisor More