Audi Wesley Chapel

Took car in to get recall work! Received full inspection and wash! Plus they reset service reminder at no cost! Superb! Will take back in the future! and wash! Plus they reset service reminder at no cost! Superb! Will take back in the future! More

I want to start off by saying thank you Audi for connecting me with your sales rep Maria. She was extremely professional and polite. However, your financial assistance Mr. Dan Palladina was connecting me with your sales rep Maria. She was extremely professional and polite. However, your financial assistance Mr. Dan Palladina was rude, condescending and basically a first class jerk. His unprofessionalism was distasteful and an unfortunate representation of the other professional associates at the Wesley Chapel Audi dealership. This was my first encounter with Audi. In the end I love my car and the first half of the service I received from Maria, other than that I will not do business with Audi in the future. Lastly, Mr. Palladina had me standout side of his office to do business when I returned later that day. He made me feel a deeper understanding of Mrs. Rosa Park experience in mid 1950s. Truly, Yari More

Had a great service experience with Antoine Borgella and Audi Wesley Chapel. All my my items wer addressed and Antoine kept me informed through the process. Loaner car was so helpful. Audi Wesley Chapel. All my my items wer addressed and Antoine kept me informed through the process. Loaner car was so helpful. More

Maria was the best.  We were fortunate to land such a professional and caring salesperson.   I’ve purchased many cars over the years, and I would rank her the top two if not the best rep I’ve ever encoun professional and caring salesperson.   I’ve purchased many cars over the years, and I would rank her the top two if not the best rep I’ve ever encountered.   This was our first encounter with Audi and a very pleasant one.   However, due to the unprofessionalism and belittling behavior of your financial assistant Mr. Dan Palladino we regret to inform you that Audi will not be a future choice or recommendation to friends when purchasing a vehicle.  Mr. Palladino was aggressively negative as well as openly sarcastic.   After we decided not to finance through Audi nor utilize your extended warranty he became brutally insulting.  We almost left the store to purchase elsewhere.    In the end Mr. Palladino crossed the line, I told Yari we were going to stick with the numbers we already had, he then again sarcastically stated to Yari that she makes the final decision since she was purchasing the car so she could make the decision later. He also conveyed that it would cost us about 6000.00 a year to maintain the car if we didnt get the warranty. I stated my C8 didnt cost that much and he questioned did I ever on a foreign car. When I told him yes he then begin to question what car. We took his pitch as advise to stay away from foreign cars. Luckily I make almost 200k per year. Politeness and professionalism is paramount in every business and I just hope other customers don’t go through what we went through. When we came back the same day he had us stand outside his office, and did not greet us. It’s unfortunate I have to rate Mrs. Hager in the same paragraph with him. Please convey to Maria we love the car. r/Stan and Yari More

Antoine Borgella handled my service appointment without any headaches. He was professional, had a caring attitude and he made me feel comfortable about an issue I had that was giving me anxiety. He is your any headaches. He was professional, had a caring attitude and he made me feel comfortable about an issue I had that was giving me anxiety. He is your greatest service asset. More

My service representative Bill moore was excellent. he did a great job of keeping me informed and following up. I would definitely come back as result did a great job of keeping me informed and following up. I would definitely come back as result More

Antoine was excellent and very attentive. We were updated during the maintenance of our vehicle. We felt comfortable sitting in the lobby during the appointment. during the maintenance of our vehicle. We felt comfortable sitting in the lobby during the appointment. More

Great service as always by Antoine. My wife and I’ve gotten our Audi’s serviced @ Audi Wesley Chapel since 2019 and will continue to. gotten our Audi’s serviced @ Audi Wesley Chapel since 2019 and will continue to. More

As always the entire process went smoothly , from the time I called and made the appointment to the time the work was completed and I picked up my nice clean Audi.My service advisor Antoine Borgella has time I called and made the appointment to the time the work was completed and I picked up my nice clean Audi.My service advisor Antoine Borgella has always insured that this is exactly how process is to be. dealing with Antoine and this specific dealership has always been a rewarding experience. More

Staff is friendly and overall process was quick. I think negotiations could have been better and is something that I would consider when purchasing my next vehicle and making recommendations regarding this negotiations could have been better and is something that I would consider when purchasing my next vehicle and making recommendations regarding this dealership. When I asked about some scratches on my bumper, I was told this was not negotiated. So this was disappointing to hear and wasn't the best response as far as customer service. More