Audi Stratham - Service Center

I purchased my Audi certified used from Audi of Nashua. Because I live in Portsmouth, Audi of Stratham is the closest dealer to me. I was experiencing some issues with my car and brought it into Audi of St Because I live in Portsmouth, Audi of Stratham is the closest dealer to me. I was experiencing some issues with my car and brought it into Audi of Stratham. They refused to work on my car and told me to "take it back to the dealer I bought it from". Basically, because I didn't buy from them, they refused to work on my car. You would think that an employee owned company would take any business they can get. It's not like Audi of America wouldn't have paid them for the repair as it was covered under warranty. POOR customer service. Take your business elsewhere. More

My wife purchased a new Audi A4 in August of 2010 from Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address t Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address the issue. Which was very frustrating. You would think they could have corrected this with one visit. This past May she had Audi Stratham do a Stasis upgrade on the car as they are a Stasis dealer. The cost was about $7500 with the installation. Since the car was worked on by there service department there has been nothing but problems. The car has been back 5 times to Audi Stratham for them to fix things. This includes parts falling off the car on the highway because the service department failed to properly tighten bolts on the car. In addition to these problems while the car was there for them to fix these issues the service department damaged the body of the car on one of their lifts. Needless to say after all these problems we will no longer be doing business with them. As they have failed to address the issues and we had to bring the car elsewhere. I would not bring your car there to have any service done on it. More

I recently took my car in for a state inspection and then later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, are very friendly and listened to my list of this and that. The day I took the car to get it inspected they'd run out of stickers and were genuinely bothered by and sorry about this. They went out of their way on my next visit later that week by comp'ing the non-warranty work involved in making my car ride better. I hadn't even requested this or complained. They just did it. They earned my business right then and there. I think the measure of a business is how they react to a mistake. Everyone makes mistakes, forgets to order more stickers, whatever - we are all human. It's what you do about it that's the measure of customer service. Not to mention, the car does ride better which was the whole point. They also gave me a ride to and from the dealership on a day where my daughter was sick so my wife could not give me a ride. The driver, Nick, was really friendly and answered all my questions about the 2.0T engine, various accessories, etc. He didn't seem put out in the least bit by having to drive me 15 min to and from the dealership. My only nit with Stratham Audi is their reception and waiting area. It's very small, usually crowded and the seats are not comfortable. They are stylish, sure but they have no backs. They also don't have any power outlets so that someone can plug in their laptop and work while waiting. It's a small place and not really conducive to working while you wait. You're better off taking them up on their shuttle or loaner service vs. waiting in the dealership. My first experience with Stratham Audi was excellent and I will be going back there for my Audi service. More