Audi Stevens Creek

Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me. More

Efficient effective communicates clearly quality work great attitudes clean and pleasant great waiting area with codfee and snacks great attitudes clean and pleasant great waiting area with codfee and snacks More

Phil Ramirez represented Audi’s world class reputation well. The work was on time and the vehicle is back to standard. well. The work was on time and the vehicle is back to standard. More

I brought my car in for routine service but. A few other problems were identified. Nick talked me through those that needed immediate attention and those that could wait. Service was performed A few other problems were identified. Nick talked me through those that needed immediate attention and those that could wait. Service was performed professionally and on time. More

Outstanding service and a very nice customer waiting area for those with nowhere else to go. for those with nowhere else to go. More

Our service advisor Igor was helpful, knowledgeable, and quick to respond to our questions. Vehicle was completed quickly, and the pick up and drop off process was seamless quick to respond to our questions. Vehicle was completed quickly, and the pick up and drop off process was seamless More

Excellent service and very professional staff. Always well cared for at this dealership. 5 stars! Always well cared for at this dealership. 5 stars! More

I took my car in for Service on Sept. 10th, and after two days I was informed they had not even looked at it. I needed it for the weekend so I picked it up. What is up with this? This is 10th, and after two days I was informed they had not even looked at it. I needed it for the weekend so I picked it up. What is up with this? This is 100% no reflection on my advisor, Surjan; he was awesome. I want to know from the "service management team" why after two days my car was not looked at, I was told it could be another two days before that happened, so I picked it up. I have limited time on my extended warranty for a problem that crept up and I can't even get it fixed. I tried to make another appt. and was told they were backlogged three weeks out and likely the same type of services as before, 2-5 days before the diagnostic happened. I opted for an appt. five weeks out, one I could get a loaner for a week or more until they diagnose my car, and then fix the problem. I am disappointed by this lack of customer experience and the lack of resolving the problem for a car I paid $65,000. I want to hear from the service manager what is the problem, and how can they get my car fixed. Thank you. More

Love this dealership. Have been a customer for many years. Cassandra Crawford and Joe (GM), are awesome. Have been a customer for many years. Cassandra Crawford and Joe (GM), are awesome. More