Audi Silver Spring - Service Center

Dimitra is the best customer service rep in the service department. While I have moved on from Audi as my car make, I will not forget her smile, welcoming personality, and the attention she provided during department. While I have moved on from Audi as my car make, I will not forget her smile, welcoming personality, and the attention she provided during every service for my prior vehicle or any issues I had. Also special shoutout to Peter H. and Brittany as well. They were always welcoming and warm every time I walked in, even if they were not my main service reps. Thank you all for the past 3.5 years of service! Will miss you. More

Excellent service. Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up More

The service from this dealership was impeccable. The service advisor Michael DePasquale was very knowledgeable and professional . He had my car picked up at my home and delivered it in pristine con The service advisor Michael DePasquale was very knowledgeable and professional . He had my car picked up at my home and delivered it in pristine condition. More

Ed was incredibly knowledgeable and helpful. I recently bought an Etron from another dealer, Ed helped me set up my app and sent me the information on the build all over the phone. He was a plea I recently bought an Etron from another dealer, Ed helped me set up my app and sent me the information on the build all over the phone. He was a pleasure to work with and saved me a drive to the dealership. More

Our car broke down travelling from NY to DC and Dimitra worked so hard to help us. I wish we could buy our next Audi here worked so hard to help us. I wish we could buy our next Audi here More

Always my # 1 in car service - quality service and 100 % guarantee! Never had a bad day with Audi of Silver Srping. guarantee! Never had a bad day with Audi of Silver Srping. More

Received excellent assistance getting my RS5 serviced after a misfiring engine rendered it unusable and parts were damaged. Dimitra was insanely amazing, she worked exceptionally well at negotiating and after a misfiring engine rendered it unusable and parts were damaged. Dimitra was insanely amazing, she worked exceptionally well at negotiating and coordinating with the warranty company on my behalf getting much of the parts and service covered. It is very clear her work as well as the techs got me my car back in absolutely perfect shape in a very reasonable amount of time and cost. This was an insanely stressful event for me. To have my car break down needing so much service really racked my mind, but Dimitra kept me informed along the way of everything needing to be done and being done to fix my vehicle, especially when the technicians found additional work with my camshaft that was needed. I'm truly happy to have trusted the team at Audi Silver Spring with my vehicle. More

Audi Silver Spring and staff are absolutely awesome! The customer service is phenomenal. My service representative, Dimitra Carey, was warm, kind, accommodating, attentive, and professional. She communi The customer service is phenomenal. My service representative, Dimitra Carey, was warm, kind, accommodating, attentive, and professional. She communicated the process, answered my questions, and checked me in all while treating me like a valued customer. I love that she heard me and addressed my concerns all while reassuring me that I would be taken care of. The technology used is awesome and I was able to get a diagnostic video report fast. The service technician's communication was clear and I understood the situation. I was able to approve the service and get updates via text. I made the mistake of taking my car somewhere cheaper to get work done, but it was not worth it. The quality of care I received at Audi Silver Spring is well worth every dollar spent. I love my Q5 and my peace of mind which is why the only place I will take it to is Audi Silver Spring! More

My 2017 Audi A4 just had another excellent service at Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, a Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, and the entire staff is courteous and respectful. Thankyou! More