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Audi Shrewsbury
Shrewsbury, MA
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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739 Reviews of Audi Shrewsbury
July 11, 2026
Nataly did an amazing job with the service that I received on my Q8. She listened to my concerns and all of the issues I was having were taken care of. She was very professional and the mechanic that received on my Q8. She listened to my concerns and all of the issues I was having were taken care of. She was very professional and the mechanic that worked on my car was fantastic and showing me what needed to be done and his recommendations. I would highly recommend anybody looking for an Audi to go to Audi of Shrewsbury More
by Celestebedigian00
Employees Worked With
Nataly
July 11, 2026
Shrewsbury Audi failed twice — and spectacularly. Marco and Giovanny confirmed a specific SQ7, agreed on a price, and reconfirmed the exact vehicle coming from New Jersey. Yet when we arrived to p Marco and Giovanny confirmed a specific SQ7, agreed on a price, and reconfirmed the exact vehicle coming from New Jersey. Yet when we arrived to pick it up, they tried handing us a completely different car from Nashua with zero communication. That alone shows how little transparency exists here. Then came round two. We called back willing to compromise, only asking for a corrected price based on missing features. Instead, we got dismissive, rude treatment from Justine, followed by her predictable “I’ll check with the manager” disappearing act. After multiple follow‑ups, the dealership’s final move was a last‑minute message saying the car was sold — no warning, no update, no chance to negotiate. After 15 years as a loyal Audi customer, I can say Shrewsbury Audi doesn’t just lack professionalism — it lacks basic respect for its customers. — For two years, I repeatedly told the service team about a coolant warning that never went away. Every visit, they insisted nothing was wrong — yet each service still cost me at least $4,000. When they finally did the 95k service and charged another $1,500, suddenly the car was “not drivable.” And of course, the issue was exactly what I had been reporting all along: the coolant system. Had anyone actually investigated the warning instead of brushing it off, I wouldn’t be dealing with this mess now. I had to spend another $3000 just to make the car drivable again. Their lack of attention to detail has now forced me into buying a new car. To make things worse, when I asked about trading it in, the sales team told me the car was worth $700 — after recommending nearly $17,000 in services. How does a dealership justify pushing that level of service on a vehicle they believe is worth less than a phone? The service didn’t fix the problem, didn’t prevent the damage, and didn’t protect the customer. It only cost me money. More
by Pari.0110
Employees Worked With
Ben Muenzberg, Justine Trautwein, Giovanny Roman
July 10, 2026
I had a great experience with the Audi dealership. The service was efficient, professional, and the entire process was smooth from start to finish. My service advisor, Rebecca, was friendly, knowledge The service was efficient, professional, and the entire process was smooth from start to finish. My service advisor, Rebecca, was friendly, knowledgeable, and kept me informed throughout the visit. She made everything easy and stress-free. I really appreciate the excellent customer service and would definitely recommend this dealership to anyone looking for quality service. More
by Josephcarcieri
Employees Worked With
Rebecca Etre
July 01, 2026
Great purchase experience. Low pressure negotiation via email with the Sales Manager. Excellent delivery experience also; all questions answered. Very pleased. Low pressure negotiation via email with the Sales Manager. Excellent delivery experience also; all questions answered. Very pleased. More
by jonathan.levy
Employees Worked With
Mark -Finance , Mike Clifford, Bobby Strickland
July 01, 2026
Nataly and the service team were very helpful with figuring out the issue with my vehicle. She helped sort out an issue with the warranty and took the extra steps to help me. figuring out the issue with my vehicle. She helped sort out an issue with the warranty and took the extra steps to help me. More
by Peteris G
Employees Worked With
Nataly
