Audi Shrewsbury

Dealer rep was very attentive to my needs. He has good follow through skills and communicated what we wanted to know when we wanted to know it. Mike worked hard to get the car we wanted as it was not ava follow through skills and communicated what we wanted to know when we wanted to know it. Mike worked hard to get the car we wanted as it was not available on their lot. His help was appreciated. More

I went into this dealership looking for a new vehicle - specifically the Q5. There were many things about the Q5 that were appealing. I ended up settling in on the new 2011 Q5 2.0 Turbo, but this deal had specifically the Q5. There were many things about the Q5 that were appealing. I ended up settling in on the new 2011 Q5 2.0 Turbo, but this deal had some contingencies to it. I had to trade in an older Truck - a Ford Explorer Sport Trac and Wagner agreed to this. I informed Wagner that I had transmission problems and that it would cost $1500 to fix. They agreed to fix it and in return give me $4750 for the vehicle. Low Blue book trade in was closer to $7k and retail closer to $9k, and although I agreed, I felt I was a little under on my trade. Wager took the vehicle and fixed it and put it up for sale on their lot immediately and two months before I was going to get my new car. They actually wanted the car immediately even if I fixed it before giving it to them. The other aspect of this was we had to order the Q5 as the color/options we wanted were not in stock anywhere in the local area. I was to go for two months without any transportation, which was a burden. After about 1 month, I noticed they had a Q5 3.2 version with all the amenities we wanted, but was priced higher that we wanted to go. I also noted that a Competitor (Infiniti) had some very good deals going an a FX-35 and had them in stock. I decided to take a look and realized that the FX was MUCH more car than the 2.0 Q5 and was only $3k more for the Infiniti FX-35. I called the dealership and explained I couldn't wait and asked if they could meet the same price on the Q5 3.2 version as the FX-35. The salesman told me I should rent a car for the next month or so and was not giving me anything for being without a vehicle for this time, while they not only had my trade, it was on the lot for sale. They said no and was about $2680 more, even though these two vehicles don't really compare. I was told by Audi that the FX-35 compared with the Q7, which is why I was baffled that we could not come to an agreed purchase price given all that we both were in for and the upside on the trade Wager was potentially going to realize. I asked to cancel the deal, return my $1000 deposit and my Truck. I was informed by Wager that the Truck was no longer mine and that they would provide me a check for the trade-in value of $4750. They claimed they did a lot of work. I offered to pay the cost of fixing the vehicle and was told this was not an option. At this point I realized how big a mistake I made going to this dealer. I didn't think I was being unreasonable in my requests and was offering to pay for the repairs to my truck. Wager was also in a position to make up the cost on my trade and for $2600 they not only lost the deal, I will never do business with this establishment or their affiliates again. This was a stupid move on their part. More