Audi Shrewsbury

The entire Audi team is great. Recently had some service performed on my S6, along with body work. Everyone I interacted with, was tops. Can’t praise them enough. Recently had some service performed on my S6, along with body work. Everyone I interacted with, was tops. Can’t praise them enough. More

Mike was extremely friendly, courteous & professional. He helped me get acquainted with my new car and was very helpful. A very pleasant experience! He helped me get acquainted with my new car and was very helpful. A very pleasant experience! More

Rebecca and her team did an awesome job. Audi, is always at it’s best. Audi, is always at it’s best. More

Friendly, knowledgeable and efficient! I was given a time commitment and it came in under! I was given a time commitment and it came in under! More

Zero stars. Do not recommend. Brought my A4 in for a recall and came out worse. Lost functionality in Bluetooth, CarPlay, and navigation. They are taking no resp Do not recommend. Brought my A4 in for a recall and came out worse. Lost functionality in Bluetooth, CarPlay, and navigation. They are taking no responsibility. More

Excellent customer service during sale of used Q5. Gio did a great job thank you Gio did a great job thank you More

Selena was friendly and sociable. Easy to talk with and had plenty of knowledge on the vehicles. Experience was smooth and would purchase another Audi in the future. Easy to talk with and had plenty of knowledge on the vehicles. Experience was smooth and would purchase another Audi in the future. More

I own a 2020 Audi S7 Prestige, purchased about two months ago. The vehicle passed inspection at purchase and had no warning lights or mechanical issues prior to the visit described below. The multi point ins ago. The vehicle passed inspection at purchase and had no warning lights or mechanical issues prior to the visit described below. The multi point inspection report from Audi Shrewsbury also indicates no issues before service. On January 13th, I brought my car to Audi Shrewsbury for a rear came software recall service. I dropped my car off at 9:15 am and picked up the same day afternoon. At puck up two new warnings appeared on screen: Check engine Light and Engine Oil Level Low – Please Top Up I thought that check engine light was associated with oil level so I topped up the oil level but it remained. The second day I returned to Audi Shrewsbury and met Nataly Carreno, the service advisor for the check engine light, she scheduled a diagnosis appointment on January 21st, Wednesday for the check engine light. Then on January 16th, Friday my father sent me photos of the oil stains on the ground where my car is always parked, it was fresh, newly created oil stains which I’ve never seen before. I spoke to the service manager, Shay Hassan, but he informed me that this issue has nothing related to Audi Shrewsbury and will be my full responsibility, even though I empathized that the check engine light and oil level low reminder appeared at Audi Shrewsbury, he disagreed and said “We can have a diagnosis and you will be paying the bill.” It has been 6 days after the service and he made this conclusion without even having someone review my car. I expected to pick up my car fine as when I dropped it off, but Audi Shrewsbury impressed me in a completely opposite way. More

I had a great experience working with David as my service advisor. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clear service advisor. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made sure my vehicle was taken care of properly. I truly appreciate his excellent customer service and would highly recommend him to anyone needing car service. More

Very Helpful and Responsive Service. I will bring my car here for all future service. I will bring my car here for all future service. More