Audi Shrewsbury

I own a 2020 Audi S7 Prestige, purchased about two months ago. The vehicle passed inspection at purchase and had no warning lights or mechanical issues prior to the visit described below. The multi point ins ago. The vehicle passed inspection at purchase and had no warning lights or mechanical issues prior to the visit described below. The multi point inspection report from Audi Shrewsbury also indicates no issues before service. On January 13th, I brought my car to Audi Shrewsbury for a rear came software recall service. I dropped my car off at 9:15 am and picked up the same day afternoon. At puck up two new warnings appeared on screen: Check engine Light and Engine Oil Level Low – Please Top Up I thought that check engine light was associated with oil level so I topped up the oil level but it remained. The second day I returned to Audi Shrewsbury and met Nataly Carreno, the service advisor for the check engine light, she scheduled a diagnosis appointment on January 21st, Wednesday for the check engine light. Then on January 16th, Friday my father sent me photos of the oil stains on the ground where my car is always parked, it was fresh, newly created oil stains which I’ve never seen before. I spoke to the service manager, Shay Hassan, but he informed me that this issue has nothing related to Audi Shrewsbury and will be my full responsibility, even though I empathized that the check engine light and oil level low reminder appeared at Audi Shrewsbury, he disagreed and said “We can have a diagnosis and you will be paying the bill.” It has been 6 days after the service and he made this conclusion without even having someone review my car. I expected to pick up my car fine as when I dropped it off, but Audi Shrewsbury impressed me in a completely opposite way. More

I had a great experience working with David as my service advisor. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clear service advisor. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made sure my vehicle was taken care of properly. I truly appreciate his excellent customer service and would highly recommend him to anyone needing car service. More

Very Helpful and Responsive Service. I will bring my car here for all future service. I will bring my car here for all future service. More

The staff at Audi in Shrewsbury was very courteous and accommodating. Communication was excellent throughout. accommodating. Communication was excellent throughout. More

Every employee went above and beyond to make me feel welcome, comfortable and in the right place to purchase my new car. My salesman, Gio, was fantastic, so knowledgeable and easy going. I did not feel welcome, comfortable and in the right place to purchase my new car. My salesman, Gio, was fantastic, so knowledgeable and easy going. I did not feel pressured to buy, which was huge for me. The actual purchasing of the car was smooth and Gio stayed late to make sure I got my car that night plus took the time to show me the electronics. Impressed and would recommend it to others More

Robert from Audi Shrewsbury was the best car buying experience I experienced. Thanks again Rob experience I experienced. Thanks again Rob More

Great customer service. I was really well taken care off at this time. Highly recommend I was really well taken care off at this time. Highly recommend More

My car buying experience woth Charles aka Mike was phenomenal. He made sure to answer any questions I had and was genuinely interested in any feedback that I had as a customer. He helped organize my phenomenal. He made sure to answer any questions I had and was genuinely interested in any feedback that I had as a customer. He helped organize my buying experience to make it as quick, painless, and efficient as possible. More

I was completely satisfied with all aspects of the emergency repair on my Audi. From the service representative Vivi to the mechanic repair and spotless condition of my returned car everything was ha emergency repair on my Audi. From the service representative Vivi to the mechanic repair and spotless condition of my returned car everything was handled in an informed and professional manner. More

Luke was great to work with! He’s very knowledgeable about the brand and very patient while I was deciding which car I wanted. I definitely would go back to this dealership in th He’s very knowledgeable about the brand and very patient while I was deciding which car I wanted. I definitely would go back to this dealership in the future. More