Audi Shrewsbury

very bad experice If you are planning to purchase vehicle from Audi Shrewsbury, please read my comments, and take it seriously. I had a very good impression on Audi Sh If you are planning to purchase vehicle from Audi Shrewsbury, please read my comments, and take it seriously. I had a very good impression on Audi Shrewsbury 4 years ago when I purchased my Audi Q7 there, smiles, good service,...., But things change very fast, Audi Shrewsbury is no longer the one it was before. Believe me, your vehicle shopping experience would be the worst one you ever got! two weeks ago, they promised a good price on a new vehicle and asked me put deposit, we signed the purchase order. one week later, they told me the car is ready and asked me to come in store to finish the paperwork. when we got there on last Sunday, they asked me to sign another financial form to do car loan which we had clearly rejected to do before signing the purchase order, and their general manager(George) agreed on that. Unfortunately, George was not there on Sunday, they said they would talk to George on Monday and get back to me. after that, one whole week has past, I had tried to reach them through email ,phone call, left message, but haven't got any followup......, nobody pick up the call, nobody get back to me. no one told me what they are going to do with the purchased order we signed. this just wasted my time, I am bitterly disappointed... I hope their high level manager could get the chance to read my comments here, I'm still waiting for them to reach me. further action will be taken if necessary. does anyone has contact information of Audi USA or Audi north america? I like Audi brand, don't want bad dealer behavior hurt Audi's reputation. More

Great customer service I went in to just look and came away with the perfect car for me! Scott Sherman was professional and very knowledgeable. The whole staff was excited f I went in to just look and came away with the perfect car for me! Scott Sherman was professional and very knowledgeable. The whole staff was excited for me knowing I was getting an amazing previously owned Q3. I would highly recommend this dealership. The car was ready when they said it was going to be and the finance went super smooth. More

Angel Cruze Angel and the Team at Audi were very helpful. Angel's deep knowledge helped us greatly both before and after the purchase. Angel is patient and helped Angel and the Team at Audi were very helpful. Angel's deep knowledge helped us greatly both before and after the purchase. Angel is patient and helped us get familiar with advanced features of Q5 for Navigation and MMI. The entire purchase experience went smoothly with Angel as our product specialist. - Sushil. More

Great Experience Just leased an Audi Q5. They were very professional, courteous and willing to work with me with the lowest price on the lease. They also gave fair v Just leased an Audi Q5. They were very professional, courteous and willing to work with me with the lowest price on the lease. They also gave fair value of my trade. Scott Sherman and the sales manger were great to work with. I highly recommend this dealership if you are in the market for an Audi! More

Great experience! Worked with Chris, George, and Cheeto, all of them were super helpful. The general manager George even delivered the car to my home late at night due Worked with Chris, George, and Cheeto, all of them were super helpful. The general manager George even delivered the car to my home late at night due to my schedule! Thanks! More

2017 VW Touareag Just purchased a 2017 Touareag with the excellent help of Tony Waters. Easy process and very fair deal. Not a traditional hard sell which I hate. The Just purchased a 2017 Touareag with the excellent help of Tony Waters. Easy process and very fair deal. Not a traditional hard sell which I hate. The whole organization was extremely friendly and very helpful. My first experience with them and it couldn't have been nicer. Highly recommended. More

Easy, low pressure One if the easier car-buying experiences I've had. Ryan patiently answered all my questions and was very helpful picking out my new Audi - explaining One if the easier car-buying experiences I've had. Ryan patiently answered all my questions and was very helpful picking out my new Audi - explaining alternatives but without pressure. I'll be back when it comes time to trade in. More

Excellent buying experience Tried to replace an old car, went to vw and ford for a performance one. Those dealership just wasted your time negotiating the price instead of lettin Tried to replace an old car, went to vw and ford for a performance one. Those dealership just wasted your time negotiating the price instead of letting you test drive the car. However, in this dealership, they just let you feel how good their car is. Drove the s3, s4, Q5, no Pressure on purchasing the vehicle immediately(unlike ford, vw). Honest price comparing to nearby Audi dealership. They will help you find one right for you but not just tried to sell their inventory. Again, great experience! More

Sincere and helpful My experience at Audi Wagner was fabulous because of Larry. He was extremely patient with my multiple test drives and child in tow. Thank you for maki My experience at Audi Wagner was fabulous because of Larry. He was extremely patient with my multiple test drives and child in tow. Thank you for making this experience as so positive! The only constructive feedback I can offer is in the finance area. I don’t want this let if the review to impact my gratitude for Larry, but Karen was pretty abrasive, rushed and rude & put a lot of pressure on trying to get me to purchase “extras”. I almost changed my mind buying the car because of her. This had nothing to do with my finances or credit as I have 800+ credit score and out almost 20k down, but she acted like I was wasting her time when I questioned the because she wanted to give me a rate of 6% - probably the 1st approval, so when i asked her to keep shopping she was very hesitant and upset I asked her this. Granted it was month end for you so you were all running around and running numbers, but I shouldn’t even know that. Then I came by a few days later to collect 10k (my title was lost so she held 10k until I presented it), she wouldn’t even see me and was rude when I called. Larry, San, even the man who showed me all the functions in my car...absolutely Amazing. For this reason I give 5 Stars to the dealership. Karen needs to take a deep breath, maybe a vacation and learn to not be so bitchy. Sorry but that’s the only adjective I can think of right now. More

Purchasing an Audi was a pleasant experience. This was my third Audi purchase from Wagner and their staff is always professional and courteous with no pressure at all. Pricing was very fair and m This was my third Audi purchase from Wagner and their staff is always professional and courteous with no pressure at all. Pricing was very fair and my Brand Specialist and Finance person- Chito Vongchampa was always attentive and made the whole process smooth and stress free- this was my second purchase from him. Overall, I have always been very satisfied with Wagner, both in sales and service. More