Audi Shrewsbury

Service Department is Unethical The service department installed new rear rotors in my 2013 S4 even though it absolutely didn't need them (I'm a former mechanic who does track days w The service department installed new rear rotors in my 2013 S4 even though it absolutely didn't need them (I'm a former mechanic who does track days with my sons and I carefully monitor the brakes). I complained, the service manager knew I was right, so they took the price of one rotor off my bill. I went back not long after when I was having a steering issue. They said I must have hit something and said the car needed around $3,500 in repairs. I brought the car to my local shop that afternoon and we couldn't find any evidence of damage where they told me it occurred. I brought the car to another Audi dealer. They found the real issue and fixed it for under $800. I can't help but wonder if this would have happened if I hadn't complained about the installation of the brake rotors. Also: I feel bad for the people who go there for service and pay for unnecessary work. More

The buying experience was above my expectations! My experience at Audi Shrewsbury was above my expectations due to the continuous support our Brand Specialist, Chito, provided us throughout the purch My experience at Audi Shrewsbury was above my expectations due to the continuous support our Brand Specialist, Chito, provided us throughout the purchase process. Chito kept us updated regarding the status of our Q5 order, he was easy to get in touch with and was very responsive regarding our questions and requests. Chito was also incredibly patient and professional during the negotiation process. When our Q5 arrived at the dealership, Chito spent a significant amount of time walking us through our car in great detail. Due to my inability to attend the first meeting with my family, Chito walked me through the entire car a second time. I was incredibly appreciative of this, as well as impressed by his depth of knowledge regarding the new model. A week after we brought our Q5 home, we had some concerns regarding the stability of one of our tires. We were not entirely sure if something was actually wrong, but we were still concerned as the car was about to go on a long road trip. We asked the dealership if it would be possible to take a look and without hesitation one of the service consultants said he would be happy to do so. He did not make me feel like I was being burdensome with my small request, but rather expressed understanding for my concern and stated he would make sure the car tires were on properly – which they most certainly were. The service department was also very flexible and was able to fit me in their schedule very quickly for the check-up. There is no doubt that Audi Shrewsbury cares about their customers and their experience with their Audi. More

Pleasant buying experience Chris was a pleasure to work with in the buying process. He was very knowledgeable about my vehicle, provided no pressure sales, negotiated a fair pri Chris was a pleasure to work with in the buying process. He was very knowledgeable about my vehicle, provided no pressure sales, negotiated a fair price and spent the time to review all my vehicle features on delivery. I would definitely recommend Chris and Audi of Shrewsbury to anyone interested in a new vehicle. More

Pleased with purchase Tonia was able to fix a difficult situation and ultimately provided the level of service you would expect from Audi. Her professionalism and follow t Tonia was able to fix a difficult situation and ultimately provided the level of service you would expect from Audi. Her professionalism and follow through was greatly appreciated. More

Terrific experience ! From the first moment we walked into the dealership to the moment we left, I found the sales person friendly & knowledgeable. We had no pressure but From the first moment we walked into the dealership to the moment we left, I found the sales person friendly & knowledgeable. We had no pressure but all questions were answered & time given to think about what we wanted to do. Overall a great experience ! More

Great service! San did a fantastic job fulfilling my requirements in a vehicle. He shared all documents necessary to make a decision even before arriving at the deal San did a fantastic job fulfilling my requirements in a vehicle. He shared all documents necessary to make a decision even before arriving at the dealership. More

Great buying experience, no pressure through out the process No one has time to buy their next car. Audi Shrewsbury understands this and made sure to focus on me as the customer. Angel Cruz was a class act, he m No one has time to buy their next car. Audi Shrewsbury understands this and made sure to focus on me as the customer. Angel Cruz was a class act, he made it a great buying experience. More

Apleasure to deal with. Ryan was very courteous and friendly with good knowledge of the car. He worked with his manager to get the price of the car down to where it was a gre Ryan was very courteous and friendly with good knowledge of the car. He worked with his manager to get the price of the car down to where it was a great deal. More

Another Great Experience Great dealership! Service department is the best in the business, and the main reason I continue to buy cars here even if another dealer is offering a Great dealership! Service department is the best in the business, and the main reason I continue to buy cars here even if another dealer is offering a lower price. Stan Rambarran knows what customer satisfaction REALLY is. More

Painless and thorough Angel was very knowledgeable showing me Audis for the first time. He made the decision very easy. He was able to facilitate a quick sale and delivery. Angel was very knowledgeable showing me Audis for the first time. He made the decision very easy. He was able to facilitate a quick sale and delivery. He showed us everything we need to know about the s4 during delivery. Will recommend him to anyone in the market for an Audi. Thanks More