Audi Shrewsbury

He’s become my go to Audi guy.... I first worked with Tony in 2015 when I purchased my A3 and had such a great experience that made sure I came back to him for my newest purchase. I ca I first worked with Tony in 2015 when I purchased my A3 and had such a great experience that made sure I came back to him for my newest purchase. I called in looking for a Q3 that had just been posted online that Thursday morning, by Friday afternoon there was a sold sign on it. Tony made sure I was in and out and happy with my decision. I also worked with Karen who was amazing as well. I will never go to another Audi dealer! Thank you Tony and Karen!! ~ Jackie :) More

True Professional Tony was a true professional though the entire process. He was very knowledgeable and not high pressure. I highly recommend him if you are thinking Tony was a true professional though the entire process. He was very knowledgeable and not high pressure. I highly recommend him if you are thinking about buying a new or used Audi. More

Not Great I brought my A4 in for service and had to wait for it. I was told it would be an hour. Three hours later they had misplaced my car and tried to retu I brought my A4 in for service and had to wait for it. I was told it would be an hour. Three hours later they had misplaced my car and tried to retun it to me with the "check engine" light still on. I had to insist they keep the car until it was fixed. 2 days later they called me to tell me they had to replace a relay and the car was ready, but not to come get until the evening becasue they cracked my windshield. I have been trying to get an airbag replaced (recall item) for 2 years. I finally had to call Audi of America and they connected me with another dealership to get the airbag replaced right away. I love my car but the service at Audi Shrewsbury is not good. More

Great dealership Tony was always upfront throughout the entire process. He was patient and ready to move as fast as you wanted to move. He was attentive and made sur Tony was always upfront throughout the entire process. He was patient and ready to move as fast as you wanted to move. He was attentive and made sure you got the best experience possible. Great personality. More

Not Great Tony sold me a used 2014 Audi A6 in April 2018. He's a nice enough guy but admittedly doesn't care about selling lower-priced used cars (~ $30K) as h Tony sold me a used 2014 Audi A6 in April 2018. He's a nice enough guy but admittedly doesn't care about selling lower-priced used cars (~ $30K) as he doesn't make much $ on them. As a first time buyer, I was hoping for a price reduction or AT LEAST service included...but ended up paying sticker price and even financed through Audi Financial (ugh, in hindsight I got handled easily). My experience didn't end there: I noticed a crack in the windshield as I drove home from the dealership and contacted Tony immediately; I expected a full windshield replacement since I was barely off the lot when it appeared, but all they did was fill in the crack, which will remain visible forever. My experience was by no means was terrible, but I cannot echo the "outstanding" and "excellent" reviews others wrote since I received less than outstanding and excellent; Audi of Shrewsbury maximized their return on my inexperience. Again, Tony is a nice guy but I'd avoid him if you're looking for a lower-priced used car and definitely stay away from this seasoned salesman if you're a first time buyer. More

Excellent experience We had a great experience leasing our first Audi. Toffy Thomas was professional, responsive, and easy to talk with. He showed so much enthusiasm - it We had a great experience leasing our first Audi. Toffy Thomas was professional, responsive, and easy to talk with. He showed so much enthusiasm - it was contagious! The process was relatively easy and we are very happy with our car. More

Had a great experience with buying an user car from Tony W Tony Waters was our dealer and he was the best. Very attentive and even came on his day off (veterans day - he is a veteran himself) and took care of Tony Waters was our dealer and he was the best. Very attentive and even came on his day off (veterans day - he is a veteran himself) and took care of my paperwork. Would buy again for sure in the future.. Thanks Tony and George.... More

Outstanding Experience I have never been more enthusiastic to review a business! The entire team at Audi Shrewsbury blew me away with their impeccable and unprecedented cust I have never been more enthusiastic to review a business! The entire team at Audi Shrewsbury blew me away with their impeccable and unprecedented customer service. I visited the dealership this past week in hopes of finding my next vehicle. Within minutes of arriving, the General Manager, George Sarkis had assembled a team of associates that would help and guide me throughout the car buying experience from start to finish. Toffy Thomas, Brand Specialist, was incredibly knowledgeable about the Audi brand and was able to explain all of the differences between models and graciously offered his time while I test drove 3 vehicles, not once did I feel rushed or like I could not ask a question, no matter how small it was. Once I was able to identify which model I wanted to purchase, Chris Gabresi, Finance Manager, went above and beyond to explain each dollar amount I was reviewing and each document I would be signing. You would think this level of attention to detail would be enough, but the entire team at Audi Shrewsbury was just getting started! David Davidian, Service Advisor, meticulously cleaned and detailed my new Q5, staying past the dealerships closing time to ensure my new Q5 was immaculate when I drove off in it. The level of transparency from each department and associate was astonishing. I cannot thank George, Toffy, Chris, and David enough for their immeasurable commitment to providing remarkable customer service. I am looking forward to driving my new Q5 and visiting the team at Audi Shrewsbury again! More

Excellent experience and customer service Amazing dealership. Angel could not have been any more helpful and thoroughly answered all of my questions and concerns. He was very attentive to my w Amazing dealership. Angel could not have been any more helpful and thoroughly answered all of my questions and concerns. He was very attentive to my wants and needs throughout the entire process. Highly recommend Angel and the team at Audi Sherewsbury. More

very bad experice If you are planning to purchase vehicle from Audi Shrewsbury, please read my comments, and take it seriously. I had a very good impression on Audi Sh If you are planning to purchase vehicle from Audi Shrewsbury, please read my comments, and take it seriously. I had a very good impression on Audi Shrewsbury 4 years ago when I purchased my Audi Q7 there, smiles, good service,...., But things change very fast, Audi Shrewsbury is no longer the one it was before. Believe me, your vehicle shopping experience would be the worst one you ever got! two weeks ago, they promised a good price on a new vehicle and asked me put deposit, we signed the purchase order. one week later, they told me the car is ready and asked me to come in store to finish the paperwork. when we got there on last Sunday, they asked me to sign another financial form to do car loan which we had clearly rejected to do before signing the purchase order, and their general manager(George) agreed on that. Unfortunately, George was not there on Sunday, they said they would talk to George on Monday and get back to me. after that, one whole week has past, I had tried to reach them through email ,phone call, left message, but haven't got any followup......, nobody pick up the call, nobody get back to me. no one told me what they are going to do with the purchased order we signed. this just wasted my time, I am bitterly disappointed... I hope their high level manager could get the chance to read my comments here, I'm still waiting for them to reach me. further action will be taken if necessary. does anyone has contact information of Audi USA or Audi north america? I like Audi brand, don't want bad dealer behavior hurt Audi's reputation. More