Audi Service Conshohocken

I did not put great because I was surprised at how costly the service overall for my Q7 has been. The car itself is very expensive $73,000 then the service like oil change/filter, brake flush is $400. I ju the service overall for my Q7 has been. The car itself is very expensive $73,000 then the service like oil change/filter, brake flush is $400. I just recently put $1,700 for brakes, pads and roters after only two years along with an entire set of new tires (which was also over $1,000) I am unhappy with the overall cost to maintain this vehicle. It would be a huge factor in a future purchase. My husband has an M3 BMW and all the regular maintenance is covered for free. This is something that Audi should consider especially with the price point of the vehicle when it is new. Having said that, my overall service experience on the customer service side was excellent. (HUGE improvement over YBH Audi which was where I purchased the vehicle. I will NEVER purchase a car from them again nor will I return there for service.) Jeremy was outstanding by keeping me informed, getting me pricing and providing me with a loaner vehicle which was also a Q7 and pleasant. The loaner car was clean and full of gas. It was a quick and painless effort to drop the car off and be on my way which I greatly appreciated. He took the time to explain everything to me and was very helpful and informative. He even helped me solve some issues I was having with the seat on the drivers side and the brake dust dilemma (the wheels are constantly covered and dirty). I will return to Don Rosen for service. More

Sally is the best service person. She is always helpful and great to work with. I used this dealer for almost all my service needs while I had the Audi warranty. Now I need to decide if i will come back wh and great to work with. I used this dealer for almost all my service needs while I had the Audi warranty. Now I need to decide if i will come back which I want to but the pricing might keep me away. More

Since purchasing a CPO I had multiple issues with the vehicle unrelated to the work done by the service department. Within the first month I had low oil as well as heavy vibration during high speeds. As vehicle unrelated to the work done by the service department. Within the first month I had low oil as well as heavy vibration during high speeds. As always they topped off the oil with no issues. The haevy vibration was thought to be due to bent front wheels which they offer to straighten at a cost. I questioned the certification process for a CPO and whether the wheels would have been included. That particular service consultant stated that it was looked at and that the bent wheels must have occured after certification. I was disapointed and opted to not fix it yet as I wasn't prepared to shell out any money to fix anything in the car a month after purchasing. The service consulted stated that not fixing it would not compromise the wheels or car. Another month later the oil light came on again. At this point I started to work with Jeremy Solomon in the service department. I can't speak highly enough about him. He is on top of everything and the customer service is outstanding! He was concerned about the frequency of my oil replacement and took care of it right away. Check engine lights were also taken care of. He even went back to the heavy vibration issue and had everything looked at in detail and was determined to find the cause and correct it. He called me with updates and everything was done in a timely matter. He explained everything they did and made it so convenient for me. I felt like I was made a top priority and he eased any concern I had with the car. I've been to several BMW service departments in the area and Jeremy blows them all out of the water. I wouldn't want to go with anyone else More

great service and washed my car as a courtesy. i dont know what else to say but that i would return. they gave me a brand new a6 as my loaner know what else to say but that i would return. they gave me a brand new a6 as my loaner More

I started looking at Audi YBH and I did not have a pleasant experience. I was about to buy a mercedes but thought I would give Don Rosen a chance. I walked in and was instantly assisted by Shaun Isaac pleasant experience. I was about to buy a mercedes but thought I would give Don Rosen a chance. I walked in and was instantly assisted by Shaun Isaac. He was incredibly knowledgable and thorough. He even found my car in the state so I didn't have to wait long- unlike YBH which told me I either had to wait 12 weeks for the boat shipment to arrive or to just order it from the factory. Shaun made the usually daunting experience of buying a car painless and stress free. More

Great service and great price. I'm very happy with the purchase of my R8. Faye worked with me closely so my experience was hassle free which helped close the deal quickly and efficiently. Some additional purchase of my R8. Faye worked with me closely so my experience was hassle free which helped close the deal quickly and efficiently. Some additional services were included into the purchase that they didn't have to do, which made my experience that much better. Also thanks to Aaron for the hassle free financing. More

Thanks for going the extra mile and picking me up at my home. Very helpful. This type of customer service is rare these days. Thank you home. Very helpful. This type of customer service is rare these days. Thank you More

Delighted with the way things were handled. Unexpected delay was communicated nicely with the reason and allowing me to make a decision. Aiden took care of me, got me to work and still made sure the car delay was communicated nicely with the reason and allowing me to make a decision. Aiden took care of me, got me to work and still made sure the car was done quickly. More

From the very first phone call with Faye Strothers to signing the paperwork with Aaron Clark, my experience was exceptional. When you are purchasing a high end vehicle, you expect great service and profe signing the paperwork with Aaron Clark, my experience was exceptional. When you are purchasing a high end vehicle, you expect great service and professionalism, and they delivered on both and then some. I will be sending both colleagues and friends to Faye when they are interested in an Audi vehicle. Many thanks to Faye and Aaron for making my transition out of my S5 and into the new A8 a seamless transition. More

the dealer was very friendly, the price was fair, the service work was done in a timely. I actually enjoyed the time I spent waiting for my car to be serviced while talking with the sales team and a cus service work was done in a timely. I actually enjoyed the time I spent waiting for my car to be serviced while talking with the sales team and a customer (who was buying an R8 GT). I also looked at Porsches next door. More