Audi Reading - Service Center

The service manager Josh has always been willing to help his customers whenever he can within reason. This trip he heped me went above and beyond with a problem that I was having with my 3.0 tdi. Though it his customers whenever he can within reason. This trip he heped me went above and beyond with a problem that I was having with my 3.0 tdi. Though it was considered to be out of warranty. More

Let me start by saying the 3.0 tdi issues are not the dealer’s fault they lose money on the warranty repairs. Reading Audi is merely doing the best they can with what they are dealt on these. I have been dealer’s fault they lose money on the warranty repairs. Reading Audi is merely doing the best they can with what they are dealt on these. I have been to a few different dealers and had different experiences. I have been dealing with my q7 tdi issues for 2 years now while taking it to Reading Audi. Reading Audi does always have a wait to get vehicles in the shop due to I believe 2 issues. Covid and the thoroughness of the repairs and the time it takes to perform those repairs. With all of the repairs that my TDI required there was 1 that cam back to haunt us. But Reading Audi stood by the mistake and repaired the issue. They did get a new service writer after Ed had left. The new one has a way of mis-leading. Even with this I believe he still possesses the Integrity to do the right thing for his customers. Through every repair I did get to drive some very nice loaners. More

This place is a joke...I understand Audi is a premium brand but $200 for an oil change alone is a rippoff not to mention it took 3 hours for that...good thing I only go to this place once a year or I wou brand but $200 for an oil change alone is a rippoff not to mention it took 3 hours for that...good thing I only go to this place once a year or I would be broke by now...maybe I'll give Audi of Allentown a try next time. More

I trusted this dealership to maintain my Q7 for the past 3 years, but now because of them not rotating the tires or offering to do an alignment my tire warranty is voided because of their neglect. I should 3 years, but now because of them not rotating the tires or offering to do an alignment my tire warranty is voided because of their neglect. I should not be needing new tires at 15000 miles. More

I would hopefully help any potential employees wishing to work at AUDI OF READING I made the giant mistake of going back to work for them I am Mercedes master certified Lexus certified Mini Cooper certified work at AUDI OF READING I made the giant mistake of going back to work for them I am Mercedes master certified Lexus certified Mini Cooper certified and Audi certified my dealer rating was excellent after being called to once again work for AUDI READING I reluctantly accepted the position being promised multiple pay benefits and commission I fell for the bait however 1 week into the employment again I was subjected to 40 phone calls a day and total untruths regarding sales looking at the reviews I noticed Missy Hassler gave a excellent review amazing her husband is the general sales manager how many other outstanding reviews are truthful due to my refusal to lie cheat and wanting to sleep at night I complained to the owner and general manager I cannot go against my believes and I was terminated they denied my unemployment which I won and held commissions owed to me thankfully I have since retired and before you purchase a car from Reading Audi Volkswagen PLEASE Don’t be rushed into purchase Don’t be talked into take home for weekend Your best deal is every day Read all reviews very carefully Since they have terminated me I want to thank the management I’m sleeping great I’m proud to be honest More

Incompetent service I took my car to Reading Audi for a recall I didn’t purchase the car from them after the recall was done my car leaked antifreeze I took it back and t I took my car to Reading Audi for a recall I didn’t purchase the car from them after the recall was done my car leaked antifreeze I took it back and they couldn’t find the leak this went on for months the second time I took it back they kept it a week with no loaner car for me and again couldn’t find it I was buying antifreeze at 20 dollars a bottle for months I noticed I could see down to the ground when the hood was up I had a friend that works on cars look at it he found the leak and noticed they broke off the screws for the protective shield under the car and a shield on tire well was also missing I called the manager to tell him that for months I’ve been inconvenienced with a antifreeze leak and he talked over me and basically told me that I didn’t have a leak he was so rude and arrogant to me I will never go back to them again terrible service and terrible manager !!!! More

Q7 from Audi of Reading Shopping for a new car is stressful but Dana made the whole thing awesome, she was very knowledgeable, answered all my phone calls in a timely manne Shopping for a new car is stressful but Dana made the whole thing awesome, she was very knowledgeable, answered all my phone calls in a timely manner, and overall did very good and professional job More