Audi Reading

2012 S4 I am from Maryland and wanted to purchase a car private party. The seller wanted to do a courtesy trade in so he can benefit from the sale, no big dea I am from Maryland and wanted to purchase a car private party. The seller wanted to do a courtesy trade in so he can benefit from the sale, no big deal that is fine with me. The set up was kinda done last minute but i was assured everything will be ok. I waited for an hour or so for the paperwork to be filled out, understandably so since it was kinda last minute and I arrived right when the dealership opened. While signing the paperwork the dealership called my bank if i was approved for the proper amount i needed for the loan bank confirmed everything seemed good to go. I then gave them my down payment signed the last of the papers and i was told i should be receiving my tags in a couple weeks and all the paperwork should be good to go, enjoy the car. Later in the week I went to check my bank account to realize the dealership filled out wrong amounts for the loan and only requested what my down payment was. I immediately called the dealership to explain their error and i was told it would be handled accordingly on Monday. So first thing Monday mourning i call my bank to straighten this out. Their solution was to get another loan so it can cover the full amount and the dealership would have to send the money they received back. This finally all worked out three weeks later... I thought all would be well after that, i was wrong. After about three weeks of not hearing from the dealership about my permanent Maryland tags i called the dealership and was told the person dealing with this is on vacation, which was fine since it was memorial day week. I called the next week and got the answer these things take time i don't know whats taking so long when I call the MVA they hang up on me, we will just send you another 30 day temp tag. Which I have to accept if i want to continue driving my car. So now its about 53 days since I bought my car and I still do not have permanent plates and no resolution. The dealership has not once reached out to me on any of their mistakes. I get this is probably a rare occasion to have this many problems but I have lost all of my confidence in this dealerships ability to process paperwork. I just hope no one else has to go through the hassle I have with this dealership More

They are Awesome! Loved working with this dealership! Professional, knowledgable, fun and patient. I would highly recommend George for Sales. Dave helped me understan Loved working with this dealership! Professional, knowledgable, fun and patient. I would highly recommend George for Sales. Dave helped me understand all the accounting issues. Keith runs a friendly and approachable staff! Thanks for making my buying experience a great one. More

Passat The inside of the car was not detailed very well. There were bugs inside the interior light, marks on the seats and center console and trash between t The inside of the car was not detailed very well. There were bugs inside the interior light, marks on the seats and center console and trash between the seats. Gas was almost empty and no offer of first oil change for free. I liked Lou, Brandon and Dave. Very nice and straight forward. They communicated very well with me so I always knew what was going on. I called Brandon with my concerns and he immediately offered to rectify those concerns. He was so pleasant to speak with. More

Hail Storm Purchase We did not anticipate buying a new car for at least 4 years, but our car was totaled in the recent hail storm. We decided to come to Reading Audi jus We did not anticipate buying a new car for at least 4 years, but our car was totaled in the recent hail storm. We decided to come to Reading Audi just to look at new cars. My dad had purchased at least 5 new Audis from them. When we arrived we were greeted by a warm, friendly, knowledgeable sales agent, Celene Johnston. She made our buying experience unbelievably enjoyable. We felt Celene and Keith Rentschler went out of their way to accommodate our needs. We will recommend this agency to our family and friends because we are sure their experience will be as rewarding as ours. We look forward to driving our new Q5! Thank you! More

Proud owner of a new 2014 (white) Audi Q5!!! I felt like the team had my best interests as their priority. It was a bit of a challenge to find the Q5 with the color options and specs that I wante I felt like the team had my best interests as their priority. It was a bit of a challenge to find the Q5 with the color options and specs that I wanted, but they all worked hard and made it happen! I really appreciate the respect given to military personnel through the USAA car buying service partnership that you have! Bravo Zulu!! I love my new Audi Q5!!! More

A3 George was very knowledgeable about the new A3 and answered all questions. He was friendly and provided great customer support through the buying pro George was very knowledgeable about the new A3 and answered all questions. He was friendly and provided great customer support through the buying process. George took time to fill the gas tank and also programmed our smartphones into the new car's computer. Thank you. More

New Car Rush Because of a recent hail storm that totaled my car, I needed a new car fast like many others affected by the storm. I began my search with a limited Because of a recent hail storm that totaled my car, I needed a new car fast like many others affected by the storm. I began my search with a limited number of car brand potentials in mind with the definitive need for an SUV. Comparing the cars on my list, the Audi fit most of the requirements and some I hadn't considered but happy to have. While costing a bit more than some of the SUVs I considered, I believe Keith gave me a good deal and I came home with the car the same day. And with the thorough explanation from Celene of all the features on the car I was able to drive away with confidence. Celene and I plan to meet again soon to answer any questions I may gather over the next few days. More

Service and Detail We brought both of our cars in for a detail and each needed some small services. Both cars were finished in one business day and looked great when we We brought both of our cars in for a detail and each needed some small services. Both cars were finished in one business day and looked great when we picked them up. Sal was friend and very responsive with our needs. More

Always great service! As I was driving my A5 to do errands my tire signal appeared. My tire didn't look flat so I drove directly to the dealership. Even though I hadn't cal As I was driving my A5 to do errands my tire signal appeared. My tire didn't look flat so I drove directly to the dealership. Even though I hadn't called ahead and the service area was extremely busy, Sal Scarpino took care of me immediately. His smile and reassuring words made me feel welcomed in spite of not giving them a heads up. They immediately found the culprit, a nail in the tire. They fixed the tire and washed my car while I enjoyed coffee and TV in their newly renovated showroom. I feel so great knowing the Audi team will always take such good care of my car and me. More

Great experience buying my new Q5! I worked with George Androsavich to test drive and buy my new Q5. He was very helpful and patient and stayed with us more than two hours past his dea I worked with George Androsavich to test drive and buy my new Q5. He was very helpful and patient and stayed with us more than two hours past his dealership's closing time to finish the deal and go over different features of the car. I would recommend him to anyone buying an Audi from Audi Reading! The staff was in general very professional. More