Audi Reading

I was out of town when I noticed that there was an issue with my 2005 Audi A4. Panicking, I called the Audi Reading service department to find out what I could do from there. I got an appointment very pro with my 2005 Audi A4. Panicking, I called the Audi Reading service department to find out what I could do from there. I got an appointment very promptly as well as some reassuring words to help me calm down :) I dropped off my car in the evening, and early the next day I was told exactly what the problem was (in terms I could understand). I was also given an estimate that turned out to be perfectly accurate. In the meantime I drove the world's best courtesy car. By the end of the day I got back my car and it is running great again. More

My experience at Reading Audi was excellent from the moment I walked into the service area. The service manager had been expecting me and after a quick exchange of some information my loaner vehicle was moment I walked into the service area. The service manager had been expecting me and after a quick exchange of some information my loaner vehicle was ready. Having everything ready and being very organized had little impact on my schedule which was very pleasant. More

I contacted the dealership on a Saturday morning due to my car not running properly. I spoke with Nate who was courteous, polite and very helpful. Nate made arrangements for me to have a loaner car for th my car not running properly. I spoke with Nate who was courteous, polite and very helpful. Nate made arrangements for me to have a loaner car for the weekend so I was able to get to work. My car was towed up to the dealership and ended up being fixed the same day. I would strongly recommend this dealership to friends and family. More

Great service, very friendly staff. Go out of their way to please. It is very easy and convient to set and appointment, drop off your car, and leave with a loaner. Very pleased! to please. It is very easy and convient to set and appointment, drop off your car, and leave with a loaner. Very pleased! More

I want to start off by praising Audi Reading and the quality and professionalism that they showed me and my family when I was buying a new 2014 Audi Q5. Our Sales Representative Jeff Rohrbach made o quality and professionalism that they showed me and my family when I was buying a new 2014 Audi Q5. Our Sales Representative Jeff Rohrbach made our car buying experience painless and turned it into a very enjoyable one. He is pleasant, friendly, patient, and most importantly truthful (he even picked me up at the car rental). He actually listened to what we wanted instead of trying to sell us what they needed to get off the lot. There were no price bumps, changes to our agreements, or deceptions in our dealings like so many dealerships did to us. We shopped three other Audi dealerships and found Audi Reading to be the only one that didn't play the typical salesman games that we encountered at the others. Do not buy an Audi before you give Jeff and his team at Audi Reading a chance to earn your business not only for the purchase but also for life! More

Service department was friendly, prompt and thorough. Loaner was waiting when I got there. Car was returned washed and cleaned. State inspection was added on that morning and done with the warranty servi Loaner was waiting when I got there. Car was returned washed and cleaned. State inspection was added on that morning and done with the warranty service. Couldn't be happier. More

This experience, like all of my experiences with Sal Scarpino, was superlative. This is the third Audi I have purchased and had serviced by this dealership and of all the representatives I have worked Scarpino, was superlative. This is the third Audi I have purchased and had serviced by this dealership and of all the representatives I have worked with at Audi (or any other dealership), Sal provides the most efficient, pleasant. customer-friendly service. He truly is the best. You are lucky to have him in this position. He seems to truly care about the quality of the service I receive and is always prompt in responding and makes sure all of my needs and concerns are addressed. Don't lose him! More

Sal solved a really annoying problem with steering wheel shimmy I had in my 09 A4. He was insistent that he would not give the car back to me unless it was perfect. I had my doubts because I had a similar shimmy I had in my 09 A4. He was insistent that he would not give the car back to me unless it was perfect. I had my doubts because I had a similar problem years ago with another A4 that never got resolved. So after multiple attempts at balancing, replacing control arm bushings and then finally swapping out the OE lower control arms for the newer 75mm ones with liquid filled bushings problem solved! I am thrilled to have the problem fixed but more impressed with Sal's commitment to excellent customer service and satisfaction. I have 100% confidence that any problem I bring to your dealership in the future will be resolved. On top of that, my aftermarket warranty would not cover the control arm swap because it was considered and upgrade and not a repair. Sal was able to take care of the cost of this through a fund you guys have for such things. I have never experienced this level of customer care at any other dealership and have already told several other Audi owners about it. A friend of mine had a recurring problem with and S6 that he was forced to get rid of because his dealership would not help him get to the bottom of it. He commented that he would still have the car if he had someone like Sal to help him out. Thank you so much for all you guys did for me! Dan Lynskey More

Sid was fantastic as usual. He is a people and is very good at what he does. He definitely adds value to Audi of Reading. good at what he does. He definitely adds value to Audi of Reading. More

I went in to this dealership twice in the past 3 months. Originally I was interested in a 2014 S6 or 2014 AMG C63 and even tho I mentioned that I was interested in a different vehicle the sales team was sti Originally I was interested in a 2014 S6 or 2014 AMG C63 and even tho I mentioned that I was interested in a different vehicle the sales team was still very helpful and willing to assist me in making a decision. I learned a lot about the S6 and left the dealership very pleased. Over the past few months my needs changed and I went back and purchased a 2014 AUDI Q7 instead and once again had a great experience there. I will continue doing business with this dealership. A+++ More