Audi Plano

🌟 Customer Feedback for Austin Mane – Audi Plano 🌟 I recently ( February 28,2025) had my 2023 Audi S4 serviced at Audi Plano, and I wanted to take a moment to personally thank and recognize Austin Mane recently ( February 28,2025) had my 2023 Audi S4 serviced at Audi Plano, and I wanted to take a moment to personally thank and recognize Austin Mane for his outstanding service. From the moment I arrived, Austin carefully listened to my concerns, ensured every detail was addressed, and provided clear explanations about the services performed. He took the time to walk me through the work completed, including the in-depth wheel alignment and sensor calibration, making sure I understood the value of the service. Not only was my car delivered on time as promised, but Austin also went above and beyond by personally walking me out to my vehicle, ensuring everything was in order before I left. His professionalism, attention to detail, and commitment to customer satisfaction truly made my experience at Audi Plano exceptional. I appreciate the level of care and expertise Austin provided, and I highly recommend him to anyone looking for top-notch service at Audi Plano. Thanks again, Austin, for making this such a smooth and hassle-free experience! Best, Naresh K Kalakonda More

Lovely experience with sales rep- Adrian P, was personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team members via phone and email and no one is able to assist me. Adrian (sales rep) got one member to call me (Michael) was told he would look into my file and call me in 15 minutes, 2 days have passed and no call back. Emailed not returned from a week ago to (Carlton) finance manager who said I would be receiving information a week from 1/25. 1 month since new lease and have not received any documentation via email, app, or mail on where to make payments or account information nor have they called the bank for previous lease to ground vehicle. Contacted Audi financial services and they do not show an account for me whom Carlton said new lease was through. Leaving me making payments on car that I surrendered to them and unable to make payments to vehicle I now have from them. Disappointed in the lack of communication and service provided for this ongoing issue More

Easy scheduling. Quick in and out. Video explanation of work performed. And the coffee was good. Quick in and out. Video explanation of work performed. And the coffee was good. More

Pleasure working with Anthony and the other Service Advisor who helped me while Anthony was busy. Car was delivered on time as promised. Advisor who helped me while Anthony was busy. Car was delivered on time as promised. More

Gilbert had great customer service, fast and efficient! ! Goodluck with the baby Gilbert don't drive 10k miles like we did during our maternity leave lol!! ! Goodluck with the baby Gilbert don't drive 10k miles like we did during our maternity leave lol!! More

Very prompt service provided On time Always ready to help with any needs Sawyer was great as always to help with any needs Sawyer was great as always More

Anthony was outstanding! He kept me updated and responded quickly to any questions that I had. The dealership from which I bought the car told me that my warranty covered eve He kept me updated and responded quickly to any questions that I had. The dealership from which I bought the car told me that my warranty covered everything but it turns out it did not. Anthony followed through with them to see if they would cover some of the items that were not covered by the warranty. He at first wasn't getting a response but he didn't give up. Finally he was successful in getting them to cover one of the more expensive repairs! Whereas I will never return to or recommend the dealership from which I purchased the car (AutoNation Richland Hills), I am extremely pleased and have nothing but great things to say about Audi Plano! Thank you to Anthony for making the experience as painless as possible! More

Great service and hospitality. ..On time and I was kept updated on the process...Price was not surprising. ..On time and I was kept updated on the process...Price was not surprising. More

It was first Tme and i have very good experence and every one was very coprative and helpful one was very coprative and helpful More

Jorge is an amazing service provider. He takes his time to explain the appointment. His customer service skills are impeccable. I will continue to get my Audi serviced at this location He takes his time to explain the appointment. His customer service skills are impeccable. I will continue to get my Audi serviced at this location because of the customer service care they provide. More