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Audi Plano
Plano, TX
2,114 Reviews
Being one of the largest Audi dealerships in the Greater Dallas area, Audi Plano is your local source for all new and pre-owned Audi cars and SUVs. Located in Plano off of the Dallas North Pkwy, our showroom is less than a 25 minute drive from Downtown Dallas. Featuring an extensive inventory of both new and pre-owned Audi cars and SUVs for sale, as well as a great selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you! Check out our website today, or visit our showroom in Plano to learn more, and experience a new Audi car or SUV in-person!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,114 reviews
May 01, 2026
Excellent service! Adrian, one of the managers of service department went above and beyond to ensure everything was taken cared of. He is professional and customer orie Adrian, one of the managers of service department went above and beyond to ensure everything was taken cared of. He is professional and customer oriented. Truly an asset of the company. More
by cres_aniceto
Employees Worked With
Adrian
April 27, 2026
Failure to fix problems with the vehicle before turn over, after we pointed out the problems and we were told it was fixed refusing to return phone calls, called over 10 times and was ignored or just h over, after we pointed out the problems and we were told it was fixed refusing to return phone calls, called over 10 times and was ignored or just hung up on Misled on warranty coverage More
by beavermail
Employees Worked With
Tracy
April 27, 2026
Because of Jorge amd Eliah dealership service department is a delight. Jorge is always a delight, very knowledgeable, patient and listens to the customer. Thank you for a wonderful experience Jorge. Till is a delight. Jorge is always a delight, very knowledgeable, patient and listens to the customer. Thank you for a wonderful experience Jorge. Till my next service ❤️🤩 More
by cotuoro
Employees Worked With
Jorge
April 23, 2026
Plano Audi has amazing customer service representatives that provide a very clear representation of what my car needs and the technicians know exactly how to provide the maintenance to the vehicle that provide a very clear representation of what my car needs and the technicians know exactly how to provide the maintenance to the vehicle More
by Johnny.kowalczyk
Employees Worked With
Mackenzie
April 22, 2026
Bought a used Audi March 2026 at Audi Plano. Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see p Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see pics) on the passenger side, headliner very wet and floorboard had sitting water (at least half an inch). After doing some research, discovered that this is known issue with 2019-2021 Etrons (and other Audis) = Audi Warranty Bulletin AWA-23-09 and a sunroof class action warranty extension. I took it in the dealership and 7 days later the technicians looked at it and found an issue with the wind screen and deflector not working properly. Despite having both a 90-day AutoNation Warranty and purchasing a platinum vehicle protection plan... Neither covered this and I was charged $725 to fix this Unfortunately, I have not received a permanent solution... Even though I brought up the warranty bullet and extension.... ....Will I get water in again in 6 or 12 months ? What if water leaks near the front controls or sun visors, potentially damaging the sensitive electronics and SOS systems housed in the roof console. Doesn't appear it's covered.... due to not being a mechanical issue. I do not feel resolved. And thus I have reached out to Audi Corporate to hopefully get a permanent solution. ** Update 12 days later (today is April 21st) , it rained, and Water got in the same area again !! ** Very Disappointed b/c things could get worse and I expected more from Audi Plano / AutoNation. More
by Brandon
Employees Worked With
Bryan and Service Manager
April 14, 2026
From the minute I inquired about the car online, Julius was communicative, respectful, kind and helpful. I had an appointment to see the car. He had it ready, clean and he was able to answer my questions. was communicative, respectful, kind and helpful. I had an appointment to see the car. He had it ready, clean and he was able to answer my questions. I didn't have to wait. I didn't feel pressured. He patiently walked me through the entire process. More
by Explorer
Employees Worked With
Julius Reed
April 13, 2026
Hi, I recently visited the Audi dealership and had a great experience. The staff was very professional, friendly, and took the time to clearly explain everything to me. The service process was smooth an great experience. The staff was very professional, friendly, and took the time to clearly explain everything to me. The service process was smooth and efficient, and I really appreciated how attentive they were to my needs. I felt well taken care of from start to finish, and I would definitely recommend this dealership to anyone looking for a reliable and positive experience. Thank you again for the excellent service! More
by jbs7294
Employees Worked With
Austin
April 10, 2026
Hossein Farshid contacted me immediately after I submitted my online search for new Q5 under the Costco program. He took good care of my purchase and followed up with me throughout the process. Grea submitted my online search for new Q5 under the Costco program. He took good care of my purchase and followed up with me throughout the process. Great communication and 100% CSAT. More
by BT
Employees Worked With
Hossein Farshid
