Audi Plano

When I first bought my 2010 Q7 I had a terrible experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally decided to take my car to the service department and the first time was awful. I sat in my car and no one even bothered to acknowledge me for some time. I was so disappointed but it was the closest dealership for service. The next time i came the service advisors were inattentive as usual but a gentlemen greeted me when I pulled up by the name of Alex Feller and he was absolutely a delight. He is the ONLY reason I kept coming back to Boardwalk Audi-Plano. He would always greet me with a smile and was very helpful. He told me that the dealership was going through some changes and things would get better. He introduced me to Christian Greer and David Adame and that made a world of difference. They too were on top of their game and great to work with. After one year of owning my car I would say that Boardwalk Audi's service department has definitely turned things around. I'm so pleased with the service I receive and now and i look forward to taking my car in instead of dreading it. More

Jose is always friendly and helpful when we come in to get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. More

I came to Boardwalk Audi because I was familiar with the Boardwalk family of dealerships. I had been taking my Passat to their Volkswagen dealership for service and was highly satisfied when I had lived in Boardwalk family of dealerships. I had been taking my Passat to their Volkswagen dealership for service and was highly satisfied when I had lived in the Dallas area 5 years ago. I was in process of moving back to the Dallas metro and in need of a new car. I decided to look at Audi so I went to Boardwalk confident that the same service would be there. And it was. Richard was very helpful throughout the purchase process. I saw an A4 in the dealer show room and was impressed and wanted to explore a lease. Richard went on the leasing program for the brief time that I was there before going back to my city in another state. Richard and I communicated in email and over the phone daily to exchange information. Richard guided me to the online credit application system and followed up with me to get additional items to finalize the lease agreement. Richard sent the forms overnight and I sent them back the next day and the lease was done. The great thing about the process was that I only had to talk to Richard throughout the process; just one person without the assembly line hand-offs. More

It has been the best car buying experience I have ever had from start to finish. I would definitely recommend this dealership to friends and family! had from start to finish. I would definitely recommend this dealership to friends and family! More

I had been to a different Audi dealership and received sub-par service - the dealer never followed up with me and appeared disinterested in selling to me. When I walked into Boardwalk Audi, Rich greeted sub-par service - the dealer never followed up with me and appeared disinterested in selling to me. When I walked into Boardwalk Audi, Rich greeted me with a smile and worked to find me the best deal possible. I love my new car! More

Willing to do whatever needed to provide great service. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. More

Quick service; friendly staff; very willing to work with the customer and cater to his/her needs; they don't try to nickel and dime you as most dealerships do; the staff is very transparent with you making the customer and cater to his/her needs; they don't try to nickel and dime you as most dealerships do; the staff is very transparent with you making the sale very easy. More

David did a great job taking care of some warranty work taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for m taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for me and providing a loaner car so I didn't have to hassle with scheduling on my end. Communication was great, he got everything looked at (including some stuff that was just "hey, can you have them check this since I'm not sure if it's an issue?"), and got the car back to me quickly despite having a long list of things for service. I'd definitely send other owners to him. More

Yes I'd buy a car from this dealership and Corey Small as the salesperson. Corey was friendly and tried hard to please our family. Plus we had a little window mechanical issue right after we bought the car the salesperson. Corey was friendly and tried hard to please our family. Plus we had a little window mechanical issue right after we bought the car (used with no warranty) and he took care of the matter. Honestly if the dealership had not taken care of the window I wouldn't be writing a favorable review because it was within 48 hours of us buying the car, but they did and the service dept and all seems to be trying hard at the customer service aspect of the sale as well. More