Audi Pittsburgh, A #1 Cochran Premier Brand

Because of weather and traffic conditions, I left early and arrived 35 minutes before my time slot. My car was taken in 10 minutes later. My estimated wait time was initially 2 to 2 1/2 hours. Someone was and arrived 35 minutes before my time slot. My car was taken in 10 minutes later. My estimated wait time was initially 2 to 2 1/2 hours. Someone was scheduled before me and cancelled. The car was taken in for inspection within 15 minutes after I arrived. Because of the weather, they couldn't wash the car, so I was given a voucher for a free car wash at 5 different locations near where I live. It turned out to be a great experience! More

Patrick always helps us with the car. He is very knowledgeable and friendly. We very much appreciate all his help! He is very knowledgeable and friendly. We very much appreciate all his help! More

Great service, everyone that works at this dealership are very professional. I would highly recommend audi very professional. I would highly recommend audi More

I was kept in the loop about everything that was going on with my car. Everyone in the dealership was amazing with my car. Everyone in the dealership was amazing More

Have liked servicing my car here over the last year or so. Pat was professional and I was satisfied so. Pat was professional and I was satisfied More

Have been using Cochran dealership for keeping my Audi in top condition. Oscar, Patrick and the other staff are quite knowledgeable. in top condition. Oscar, Patrick and the other staff are quite knowledgeable. More

Oscar was very attentive and provided excellent service. I would recommend this dealership to anyone. I would recommend this dealership to anyone. More

Great service appointment! Dave is always so helpful. He got me a Lyft home and back after I dropped off my car. Audi of Pittsburgh is awesome. We will be back for sure. Dave is always so helpful. He got me a Lyft home and back after I dropped off my car. Audi of Pittsburgh is awesome. We will be back for sure. More

I had a very good overall experience with the Audi dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with profe dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with professionalism and initiative. The dealership does not currently offer tap-to-pay options via mobile devices, which is commonly available at most businesses today. Unfortunately, I did not have my physical card with me at the time. Oscar, who assisted me initially, handled the situation appropriately and promptly escalated the matter to Mason. Rather than offering impractical or dismissive solutions—such as asking me to leave without my vehicle—Mason took the time to thoughtfully assess the situation. He made several calls and worked collaboratively with his team including Brandon from other location to find a viable solution that was fair, effective, and respectful of both the customer and the dealership’s policies. This level of problem-solving and willingness to think outside the box is not something one encounters frequently, and it deserves recognition. Mason demonstrated professionalism, leadership, and a genuine commitment to customer service. I believe his actions should be brought to the attention of the dealership’s leadership, as individuals with this skill set are invaluable and should be appreciated. More

Great service and communication. Very happy with the complimentary uber service which makes it easy to drop my car off during the work day. Very happy with the complimentary uber service which makes it easy to drop my car off during the work day. More