Audi Pittsburgh, A #1 Cochran Premier Brand

I made an appointment via their website (Audi Pittsburgh) to buy and install tires on my Q7 for a trip I'm going to take. I show up for my appointment with the confirmation email in hand, which read "Thank y to buy and install tires on my Q7 for a trip I'm going to take. I show up for my appointment with the confirmation email in hand, which read "Thank you for shopping with AUDI PITTSBURGH. Here are the order and appointment details. Simply bring your vehicle to our service department at your appointment time." Did I get my service done? No. Was I even in their service system? No. I spoke to three people, including the manager, who all kept pointing fingers at the website "not talking to their scheduling system", and that it was "Audi USA" not "Audi Pittsburgh" (not true). So now I'm left with no new tires and have to find another way to go on my trip. The supervisor was flabbergasted I dared to ask for some sort of compensation. For a car brand which markets its luxury and above and beyond service, this is beyond poor. My next car will definitely not be an Audi due to this horrendous service provided. More

Outstanding experience! We live in New Jersey and contacted Sales Associate, Matt Kessler, about a purchasing a preowned vehicle (2022 Acura TLX Type S) for my son. Making We live in New Jersey and contacted Sales Associate, Matt Kessler, about a purchasing a preowned vehicle (2022 Acura TLX Type S) for my son. Making an expensive purchase from afar can be difficult, especially when the vehicle is 'used'. Matt's demeanor, professionalism, and earnestness in trying to get our questions answered made us extremely comfortable that we were was getting solid, honest answers. On several occasions at our request, he checked various points on the vehicle and sent us pictures. For all the reasons above and more, he was instrumental in getting us into the particular vehicle, but mainly because we felt we were dealing with a very honest person. My son and I flew into Pittsburgh from NJ and were greeted by Matt and Jon Doliveira (Pre-owned Sales Manager) who treated like old friends. Both Matt and Jon went above and beyond to ensure the whole experience went well and dove into action to rectify a minor issue. The experience of finalizing with Jake Akhtar (Business Manager) was also fantastic. Even the staff in the periphery went out of their way to say hello and be extremely welcoming. Every person we met from Dan who prepped our vehicle, to the guys in the repair shop, were genuinely interested in ensuring the vehicle was ready to go and that we were completely satisfied. We never felt rushed and actually felt like we were taking too much of THEIR time...LOL! For not being a potential repeat customer, due to living much too far away, they sure treated us as such! I'd give them 10 stars!! Much thanks again to the Matt and the staff....Be Well & Enjoy!! More

This was my first Audi purchase, and it could not have gone better. Matt was super helpful and never pushy at all. We were able to meet on a price pretty quickly and once that was done, so was the deal. gone better. Matt was super helpful and never pushy at all. We were able to meet on a price pretty quickly and once that was done, so was the deal. Wish they were open a bit later only because i live so far away, but that is a minor problem. I would recommend Matt to anyone in the market for a new Audi. More

Matt was great! He was very informative and helped us through each step of the way. Already loving my new Audi! He was very informative and helped us through each step of the way. Already loving my new Audi! More

Had not visited this dealer for service for 5 years after I sold my Audi sedan. They provided OK service then, but nothing to rave about. This week I took my 2015 Q7 for an ABS problem, they cleaned a rear s I sold my Audi sedan. They provided OK service then, but nothing to rave about. This week I took my 2015 Q7 for an ABS problem, they cleaned a rear sensor, drove the car 2 miles and charged $542. After me driving the car 60 miles the car problem returned as if nothing had been done. Contacted service immediately and they was asked to return the car for more work and money. I could have done the work but thought they would have more expertise and resources to diagnose and fix the problem without guessing. I was wrong and paid for it. Audi Cochran is not number 1. My advice is that you take your car to someone else. On the questions below: How would you rate the service center's explanation of cost of service? Good if they had fixed it. How was the speed of service for your vehicle? Good if they had fixed it. How was the communication from the service department? Good, but they did not fix it. More

Kurt provided excellent customer service and was highly knowledgeable. Highly recommend. Had a great experience overall. knowledgeable. Highly recommend. Had a great experience overall. More

I never heard back from anyone after my inquiry about a specific car availability and price. specific car availability and price. More

Had a great experience purchasing my first Audi. Matt and Jon were very helpful, professional and personable. It was a pleasant change from past experiences. They took the time to find the vehicl Matt and Jon were very helpful, professional and personable. It was a pleasant change from past experiences. They took the time to find the vehicle I wanted and to help me in purchase process without pressure. Loving my new Q5! More

Kurt was awesome and patient with me. Expert on Audi. Excellent salesman! They worked with me and did not pressure me to make a decision. They went above and beyond!!! Highly recommend! Expert on Audi. Excellent salesman! They worked with me and did not pressure me to make a decision. They went above and beyond!!! Highly recommend! More

Worked with Kurt to get our first Audi. He was very knowledgeable and professional. Helped us understand the process every step of the way with details. And he was able to find us the dream He was very knowledgeable and professional. Helped us understand the process every step of the way with details. And he was able to find us the dream car and delivered within a week! We are very happy with the whole experience. More