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Audi Peabody
Peabody, MA
505 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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505 Reviews of Audi Peabody
January 10, 2015
car barley has heat i purchased a 2005 bmw 545i from them. the car only has heat on the highway, and I live 20 minutes from the highway so its a problem in the winter. i purchased a 2005 bmw 545i from them. the car only has heat on the highway, and I live 20 minutes from the highway so its a problem in the winter. I brought the car back and they were thrilled to fix it no problems. when I called to check on it no one would answer or call me back "Russell" so I took It upon myself to find my car. found my car sent out to another bmw dealer witch was more then happy to call me back within minutes of leaving a voice mail and update me. bmw told me when the car was done but it took audi from noon time till 3pm the next day to pick up my car. after picking up my car I made it not even 1 mile and the heat quit. I called ira back and they told me to bring it to the bmw dealer and have them diagnose it. after they diagnosed it I called and called 5 to 6 times a day for 2 days leaving voice mails with no calls back. I called the audi sales department that I just purchased the car from they sent a email while I was on the phone to the sevice department and they called me back within 2 minutes of the message being sent. now that bmw diagnosed the car as a heater core the dealer will not answer the phone for me. I got through one time and they said they would call me back. so I spent $13000 and they will not fix it when they are the ones who gave me a 60 day 2500 mile warrantee. I believe there just trying to push me out of my warrantee so this review will be updated if they decide to fix the car. update: car went to bmw of Peabody centennial drive got the car back and it still had no heat. drove it straight to the dealer like I was told to where I took the shop foreman for a ride showed him the issue and he said it proubly needs a heater core. IRA audi then sent me to bmw of stratum where they diagnosed it as a water pump and radiator hose. picked up the car got of the highway and drove for 10 minutes. still very poor heat. went to Walmart and got a thermometer and stuck it in the vent and blasted the heat. The heats coming out of the vent at 95 *F. I instantly turned around and brought it into the service bay where they agreed that there was a problem. they gave me a rental witch was also a bmw and when I put the thermometer in the vent it was about 165* f. 3 days later I get a call saying the car is not broken and that's the way its suppose to be. "its a anti fatigue feature " and they explained to me that the heat is designed to be on the feet or defrost and was told not to use the vents cause they are not made for heat. More
by chris bova
Employees Worked With
benjamin dolossantos, Russell Parolisi
August 26, 2014
Six years of service Since purchasing first new Audi back in 2009, our family has had nothing but good things to say about Ira Audi Service. The staff at all levels and fu Since purchasing first new Audi back in 2009, our family has had nothing but good things to say about Ira Audi Service. The staff at all levels and functions that I have interacted with have been courteous and helpful. I remember one experience where I purchased a quart of motor oil. A service advisor had me bring car to bay so a service man could add it to my engine free of charge. I have never experienced service at that level anywhere else. More
by ronald.viola.1
Employees Worked With
Scott Davis
April 14, 2014
Problem resolved I bought my car in with disappointment and I was very concerned. All of my my issues are resolved thanks to Scotty. Although I was frustrated because I bought my car in with disappointment and I was very concerned. All of my my issues are resolved thanks to Scotty. Although I was frustrated because I had to bring my car back twice, when I left the second time I was assured that my vehicle would be fixed properly and I left feeling happy. And the end result was my vehicle was fixed to my satisfaction. Kudos to Kern he is one of the best Audi technicians that ever worked on my vehicle and this is my 7th Audi. More
by cocojones3570
Employees Worked With
Scott Coon
February 17, 2014
Had a great experience with Henry. Seemed very knowlegeable about the vehicle. Took his time with us, not only on the day we came to the dealership, but also on the morning of the delivery of the knowlegeable about the vehicle. Took his time with us, not only on the day we came to the dealership, but also on the morning of the delivery of the vehicle to us (which he so kindly delivered at a time convenient for us, despite being a long drive, and far away!) Although a brief encounter with Russell Joe, he was very pleasant and worked to get all the paperwork completed promptly. A very courtesy group of people at Ira Audi. More
by mkpilcher
Employees Worked With
Russell Joe, Henry Sudnovsky
January 27, 2014
I love my audi avant and the ervice i receive at Ira adds significantly (and unexpectedly) to my appreciation. The ervice staff went well beyond my expectations to make this 45000 mile serrvice work for me. significantly (and unexpectedly) to my appreciation. The ervice staff went well beyond my expectations to make this 45000 mile serrvice work for me. I have some health problems that make it difficult for me to get to the service center (and anywhere). Unasked, Mike offerred to return my car to my home after servicing was complete. the car was returned excatly when they said it would be, they clled to telll me about sme additional recommended services that the car could use, and helped me choose which was the highest priority to save some mpney. They performed the 45K service, did a warrantee repair, checked for other updates, and updated the software, and told me about everything they had done. I buoght the dvance services opion when I bought the car to save money on servies the car was going to require anyway, and did not know what to epect from the Ira Audi dealership. I had always avoided using the dealer for service, thinking I could always get the work done cheaper elswhere. I am so pleasantky surpised by this experience, I have no remorse for changinfg my chioce, and would recommeend it to any friend with an Audi. More
by jacobra
Employees Worked With
Michael Ackroyd, Michael Armstrong
September 26, 2013
Went for a 45k service. Ran into a problem with the oil level indicator. Scott took great consideration in informing me of all possibilities. Picking up my car (service done and problem resolved) Downtown level indicator. Scott took great consideration in informing me of all possibilities. Picking up my car (service done and problem resolved) Downtown traffic kept me from picking it up before the dealer closed. Fortunately, Cynthia was still at the office and let me in to get my car. I've been other places that close 5 or 10 minute early and wave at you if you get there on time,but Cynthia definitely made a true customer of me here!! Thank you!! More
by joerav
Employees Worked With
Scott Coon, Cynthia Budzianowski
August 31, 2013
My husband and I were recently shopping for a new car to lease. We met with Alan Shauffer at Ira Audi on a Sunday afternoon in August. Alan couldn't have been nicer or more informative. Being new to the lease. We met with Alan Shauffer at Ira Audi on a Sunday afternoon in August. Alan couldn't have been nicer or more informative. Being new to the brand, we asked a ton of questions. He answered all of them quickly and efficiently and he responded to our calls expediently. I was impressed with his level of knowledge with both the mechanical features of the car and with the potential financing options that were available to us. More
by mmsully
Employees Worked With
Alan Shauffer
June 05, 2012
Recently purchased my third Audi (a new A7)from IRA Audi. Henry Sudnovsky has been the salesman for all three vehicles. IRA Audi is a great dealership and Henry is a great salesman. Henry is knowledgeable, p Henry Sudnovsky has been the salesman for all three vehicles. IRA Audi is a great dealership and Henry is a great salesman. Henry is knowledgeable, personable and interested in making sure you have a positive experience with the sales process. The price negotiation ritual was free of drama and fair to both parties. Much credit for this goes to Michael Ackroyd who is the sales manager. If you are looking for an Audi and want to avoid drama and hype go to IRA and ask for Henry. More
by LaAudiA7
Employees Worked With
Henry Sudnovsky
May 30, 2012
Horrible experience, will never go again. I ordered the car in January was told that I'll get it by end of February. I was also promised frequent updates. As it turns out, they messed up the order which pu car in January was told that I'll get it by end of February. I was also promised frequent updates. As it turns out, they messed up the order which pushed the dates out by a few weeks, and then for some strange reason, it had to be pushed out for 3 more times. Only explanation given was that they say what Audi's system tell them. I would be OK with that if they kept me informed but they decided not to. The only call I got from Henry after the deal was made was when the car had arrived 4 months later. In between those 4 months, he never returned my voice mails or emails. The only way for me to talk to him was to dial his numbers several times a day and hope that he will answer. I normally don't write negative reviews and would have let this one slide too but my final encounter with Henry changed it all. When I was about to drive off in my new car, Henry promised me yet again to give me a call few days later to follow up and see how I liked my new car. Guess what, he never called back again. And that too when I had told him how disappointed I was with his lack of communication. All in all, this experience left a bad taste in my mouth and I will never go back again!. More
by naughtyvikas
Employees Worked With
Henry Sudnovsky
May 15, 2012
Juan was incredible to deal with;friendly, professional, thorough and honest in all transactions. I highly recommend Ira Audi for its quality of service and the quality of its staff. I would be happy to pur thorough and honest in all transactions. I highly recommend Ira Audi for its quality of service and the quality of its staff. I would be happy to purchase another car from Ira and would recommend them to any of my friends or family looking to buy a new car. More
by cfriedrich80
Employees Worked With
Juan Tejada
