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Audi Peabody

Peabody, MA

4.7
508 Reviews

252 Andover Street

Peabody, MA

01960

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508 Reviews of Audi Peabody

October 22, 2021

Amazing. They go so far above and beyond. A wonderful car purchase experience. From mike brown my sales man to Ed the GM. Walked me through each step. Car was in great shape and very fair traders in More

by Aatjda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike brown
Oct 26, 2021 -

Audi Peabody responded

Thank you, Aatjda, for your kind words for Mike and Ed! We thank you for your business and look forward to your next visit!

October 18, 2021

Audi Peabody fit me in to fix a broken drivers side wiper arm. Then I asked if they could also do a oil change. Both done while I waited. Then they washed the car before giving it back to me. A1 service! More

by rangersuess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Meoil
Oct 19, 2021 -

Audi Peabody responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 24, 2021

I recently bought a preowned, certified Audi and the staff, especially Zoe, were great! Everything was explained and time taken for information, questions and test drives . Every aspect of the process w More

by Champagne6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe
Sep 24, 2021 -

Champagne6 responded

Thank you Zoe!! Love my car and you were awesome!

Sep 25, 2021 -

Audi Peabody responded

Thank you for your kind words about Zoe and our team! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 23, 2021

Excellent customer focused service at a fair price. Tyler Albano was very helpful in ensuring the service was exactly what our car needed. More

by wdole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Albano
Sep 24, 2021 -

Audi Peabody responded

Thank you for your kind words for Tyler and our staff, we appreciate it! We thank you for your business and look forward to your next visit!

September 14, 2021

Horrible horrible dealership!! My husband bought his car Aug 5th and still unable to drive it. Engine light on. No inspection sticker!! They fighting with another dealer to fix it since it's a Lincoln but More

by simahalisse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ED STOCKEL ...GM
Sep 15, 2021 -

Audi Peabody responded

We have been diligently working toward a remedy on this concern for a recall that Lincoln has on your vehicle. Recalls are from another manufacturer are addressed by the manufacturer and under the current conditions, this has been a challenge. We have in fact reached your Husband today. If you do not want or appreciate our assistance I understand. Edward Stockel General Manager

Sep 15, 2021 -

simahalisse responded

It's bad enough the problem he is having with the truck but what is worse is the ignorance and the lies. How was he told to drive 2 hours today to bring the truck and not to worry he will have a loaner it's all set. What a shock when he gets there there is NO LOANER and has to wait around for a ride home. As i said the situation is bad enough but to play your games on top of it doesn't help!!! I work for Verizon Fios and if one of my customers is not being taken care of i will do whatever i have to do to make them feel appreciated and that is not being done here!!

Sep 23, 2021 -

simahalisse responded

THANK GOD WE QUALIFY FOR THE LEMON LAW.. STAY FAR FAR AWAY FROM DEALER! They are such crooks they ask you to take bad reviews down. Others may have which means there rating is lower than what you see!!

August 08, 2021

Horrific customer service. Went Weeks without a car, no offer for courtesy car. Multiple returns for same problem. Charged for parts not broken-told me to sell the part on eBay. Good bye Audi, selling my c More

by mkennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Flem and Tyler Albano
Aug 18, 2021 -

Audi Peabody responded

Thank you for your feedback about your overall service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Edward Stockel General Manager estockel@Group1Auto.com

August 05, 2021

Found the problem with my car fast, made repair & car runs great. Other mechanic told me I needed a new engine. Friendly service and communication More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 05, 2021 -

Audi Peabody responded

Thank you, Stephanie, for your kind words! We thank you for your business and look forward to your next visit!

August 02, 2021

Great service. Nice people. Easy access. Knowledge of services needed. Wait time was long. I should have gotten a loaner. More

by Rforth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Meoli
Aug 05, 2021 -

Audi Peabody responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

August 01, 2021

Great, services, prompt, clean, professional, accurate, price, kind, welcoming, cordial, support, technical, order, satisfaction, guarantee, purchase, experience, excellent, memory, thanks, inquiry, notifi More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon-Eric Flem
Aug 05, 2021 -

Audi Peabody responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 31, 2021

Was not able to purchase a 2021 Audi Q5 55e from this dealership due to inventory constraints back in April/2021. All sales parties & GM WERE EASY TO WORK WITH & really tried to help. Sourced one in We More

by RO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Stockel
Aug 05, 2021 -

Audi Peabody responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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