Audi Peabody

I was there for over 3 hours for just an inspection. They didn’t even notice the huge puddle of oil in the engine, a mechanic noticed right after my appointment. Came in for emission/exhaust issues (EGR They didn’t even notice the huge puddle of oil in the engine, a mechanic noticed right after my appointment. Came in for emission/exhaust issues (EGR issues, filter problems, typical TDI engine problems) and they blamed it on the intake I had installed, completely the opposite of what I said the problem was. When I took it to a mechanic’s shop right after my appointment to change the intake back to the stock intake because “that was the problem”, the whole shop looked at it and found the problem immediately, and confirmed it with a scanner, and it was indeed what I brought it in for, the exhaust/emission parts of my car. The stock intake is back on and the engine light is on still. I did not have a good experience there, and neither did my mom when she just went and they damaged the frame of her car and never said a word. They eventually fixed it but still. Seems like a lack of effort and a few other things. Local mechanics are always the way to go. More

As always, great service. Comfortable area to wait, kept up to date and all went well Comfortable area to wait, kept up to date and all went well More

I had a wonderful experience at Audi of Peabody! Jacob was knowledgeable and answered all the questions I had! Jacob was knowledgeable and answered all the questions I had! More

They always take care of my needs and always make sure that I have a loaner car for the day or days like awhile back i had one of there loaner cars for four days while they waited on my part to be shipped that I have a loaner car for the day or days like awhile back i had one of there loaner cars for four days while they waited on my part to be shipped. Jim m. My service advisor is awesome and so are the other boys. Pleasure doing business with IRA Audi of Peabody. More

My service representative, Joe was non responsive throughout the entire process. Phone calls and text messages were not answered. I was told my car would be ready by the end of the day and I repeated throughout the entire process. Phone calls and text messages were not answered. I was told my car would be ready by the end of the day and I repeatedly texted to confirm this was the case. I spoke with someone who said the manager would call me back and with 15 minutes before the dealership closed I got a call from Joe telling me my car was ready. I had mentioned and also texted that I was 45 minutes away. Then Joe tried to over charge me. It wasn’t until I noticed the charge that he changed the cost to the correct amount. This was not a good experience More

Joe F went above and beyond. In order to make sure I had my car back the same day as needed he dropped it off after hours. His communication was excellent. In order to make sure I had my car back the same day as needed he dropped it off after hours. His communication was excellent. More

Raymond was excellent, from my service appointment, vehicle drop off, and pick- he kept me informed every step of the way. The server team are excellent. vehicle drop off, and pick- he kept me informed every step of the way. The server team are excellent. More

Excellent service professional and friendly Harley listened to my needs and was quick in responding . listened to my needs and was quick in responding . More

Easy to schedule appointment. We were greeted quickly and waiting area was very comfortable. Joe Faria was super helpful as well. We were greeted quickly and waiting area was very comfortable. Joe Faria was super helpful as well. More

Great experience from start to finish. Highly recommend this dealer. You will not be sorry Highly recommend this dealer. You will not be sorry More