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Audi Peabody

Peabody, MA

4.7
539 Reviews

252 Andover Street

Peabody, MA

01960

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539 Reviews of Audi Peabody

January 22, 2025

Great customer service from Nick Petralia. Car was ready on time with all work completed. Nice waiting area with coffee and snacks. More

by Blu Bull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petralia
January 20, 2025

My experience at the Audi Peabody dealership was disappointing to say the least. I visited for a specific issue, and after spending nearly a month and almost $900, I was left with the same problem. More

by Jose L Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Petralia
Jan 21, 2025 -

Audi Peabody responded

Hello Jose, I apologize for the Problem you had with the Service department. I did look into your repair for AWD malfunction. The software update was part of the process in correcting your drivetrain malfunction. We diagnose all vehicle concerns and certainly do not guess what is wrong. When we scanned your vehicle, the repair stated to start with the software update and then road test the vehicle to see if the same fault returns. When the fault did not return, we then contacted you to state the issue was corrected and your car was all set. I understand that you then had another drivetrain/awd malfunction pop up and this time the only way to repair your car is with a new Differential. I do understand this is a costly repair and I would like to offer you a 15% discount if you would consider returning. We do wish to keep you as one of our customers. Please feel free to reach out if you have any questions or if I can help in any way. Regards, Brendan Conner     General Manager bconner@Group1Auto.com

January 19, 2025

The salesperson we worked with, Ken, made the process of buying a certified pre-owned car a pleasant experience. More

by heathogatlin
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenneth Corman
Jan 21, 2025 -

Audi Peabody responded

Hi, we're happy you found our staff Ken to be so supportive during your experience here at Audi Peabody. We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2025

Always a pleasure. Techs are nice and thorough. Love the pay link but did not get this time. More

by cgsoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim M
Jan 18, 2025 -

Audi Peabody responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

First time at this dealership so far so good. Our salesman Karl Becker was great very helpful in answering any questions we had & explaining features . More

by Sdp
Recommend Dealer
Yes
Employees Worked With
Karl Becker
Jan 17, 2025 -

Audi Peabody responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Karl here at Audi Peabody! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 16, 2025

great service overall, very helpful, advisor very professional, really recommend this dealership to anybody. A little expensive but worthy More

by ROL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 18, 2025 -

Audi Peabody responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2025

No delay and properly diagnosed my vehicle. If you are looking for a great service advisor with great mechanics Audi Peabody is your place. Joe Faria was my service advisor and he made the expe More

by art.lormil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Faria
Jan 18, 2025 -

Audi Peabody responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Peabody. Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2025

Karl Becker was very professional we will be recommending him to family and friends . Rate Karl out of 10 is a 10+ More

by Purell80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Becker 5 stars
Jan 16, 2025 -

Audi Peabody responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Peabody. Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

Always great customer service. Very courteous and professional. Been coming to this dealership since 2016. More

by Tsi100169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Jan 10, 2025 -

Audi Peabody responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 07, 2025

I needed some wheel locks removed. I had no appointment and they fit me in based on my busy schedule. Great communication and pleasant service More

by watters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Miscioscia
Jan 10, 2025 -

Audi Peabody responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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