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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
November 01, 2024
Experience with recent repair: problem diagnosed, new part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. More
by pbashaw
Employees Worked With
Arnold
October 29, 2024
Very prompt . great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems More
by hartford4351
Employees Worked With
John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
October 22, 2024
Please call me. I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not connect me to the service department, and multiple technicians I have used there in past did not return my voice mails. Eventually, I made an appointment for today. When I arrived, a line of cars blocked the driveway (see video). Eight service desks were empty (see video). I waited behind five unserved customers for 45 minutes and checked in. I was told that the car might not be diagnosed today despite my appointment. I waited for a text about my car being checked in and it has not come. I have no way of reaching a human and my car is stuck in a sea of cars waiting to be serviced and I have not expectation it will even be looked at soon. No loaner cars were available and the courtesy vehicle was 30 minutes away. I went home on Uber and ordered a GoRental to be delivery to my house. I will post this review and these videos everywhere I can on Yelp and Audi sites until I am treated like a customer. Jonathan Rosenberg Cell xxxxxxxxxx Drop off video: https://photos.app.goo.gl/2hzdptzLDk7hBNUJ9 No technicians at desks video: https://photos.app.goo.gl/hMXQq8rkfxpk4Vi57 More
by jonathan.rosenberg
Employees Worked With
Arnold Stovall
October 16, 2024
My experience was extremely positive. The service professionals were engaging and knowledgeable in explaining my car's problems, and demonstrating the situation with my coolant problem. The service professionals were engaging and knowledgeable in explaining my car's problems, and demonstrating the situation with my coolant problem. Their service was very fast and they were great at communication. I would not hesitate to return. More
by mskerob
Employees Worked With
I cannot recall the man's name, but it may have been Omeid-wonderful!
October 14, 2024
I have taken my Audi's to this dealership for the past 10 years and the service has severely declined since Swicker took over. From overfilling oil, leaving screws on the dash from a repair, not answering p years and the service has severely declined since Swicker took over. From overfilling oil, leaving screws on the dash from a repair, not answering phone calls, cars not being ready, and finally agreeing to fix something and noting that "part should be replaced" but doing nothing. DO NOT TAKE YOUR CAR HERE. This service department is the worst. More
by LoyalAudi
Employees Worked With
Richard Yoneji , John Su, Victor Luis, Jon Bittrolff, Marie Kolda, Quan Huynh, Kevin Gaddis, David Liss
September 28, 2024
On going bad service experiences with this dealer. They've depleted my loyalty to the Audi brand. They also seem to have changes ownership and service staff several times in the last 10 years. Po They've depleted my loyalty to the Audi brand. They also seem to have changes ownership and service staff several times in the last 10 years. Poor to no communication. Difficult to get a hold of my assigned rep. More
by DCS
Employees Worked With
Touron
September 14, 2024
Audi of Palo Alto offers excellence to their customers in every area. They have a knowledgeable sales team and an incredible sales manager. My sales person was Matt Santos, he was beyond patient and gave me every area. They have a knowledgeable sales team and an incredible sales manager. My sales person was Matt Santos, he was beyond patient and gave me several lesson on my Q-5. The sales manager, Que, gave me a great price and explanation of the warranties. The finance dept.manager reviewed the documents and went into great detail on the benefits of the different warranties and finance options. He never “talked down to me” or was distracted. The service department has an absolute professional in charge of customer service. His name is Arnold. The other outstanding individual is Sahill. They both made sure my vehicles was well cared for and all of questions were answered. This is the best car purchase I have ever made. I always purchased BMW’s in the past. I never received a great experience at a BMW dealer. I am a female, senior citizen and always leave there with a smile on my face. In a world where so many things can and do go wrong, go to Audi OF Palo Alto where everything can and does go right. The vehicles are top quality as are the people and experience!!! More
by normajeantraynor
Employees Worked With
Question, Matt Santos, finance mgr, Arnold, Sahill, Quan Huynh, Kevin Gaddis
September 13, 2024
I purchased my car here two years ago and that process was good. Then I got it serviced there a few times it was just ok. But the last time I went just this week, service was excellent. Arnold was welcomi was good. Then I got it serviced there a few times it was just ok. But the last time I went just this week, service was excellent. Arnold was welcoming gave us upfront costs and timely estimates. I went in for tire repair. And I was able to get my car serviced too and he also took care of my EV charger recall. Plus, I got my car back, super clean and shiny which I never got before. Great experience overall!! More
by Denise
Employees Worked With
Arnold Stovall
September 07, 2024
Fraud business. Purchased a car which doesn't match their advertisement. They all lied together in order to get away with this mistake. Management has serious issue Purchased a car which doesn't match their advertisement. They all lied together in order to get away with this mistake. Management has serious issue. More
by galiana1818
Employees Worked With
Eric Gonzalez, Travis Brown, Victor Cardenas, Rick Choundhary, Steven Barthold
