Audi Palo Alto

Great sales experiences. But after that falls flat. Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery More

Horrible customer service. Purchased a car from them back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no response. Spoke with the Sale Manger who was supposed to handle the problem but never heard back from him. More

It took just 4 hours from selecting my vehicle through Sales person to signing the final closing document with Finance manager on a first visit. It was an amazing experience working with the staffs there. Sales person to signing the final closing document with Finance manager on a first visit. It was an amazing experience working with the staffs there. I'd highly recommend this dealership to anyone planning to purchase one's next car. More

All extended warranty work done cheerfully. Replacing All extended warranty work done cheerfully. Replacing driver side indoor handle forgotten. Not critical but would have been nice. Xxx xxx xxx xxx All extended warranty work done cheerfully. Replacing driver side indoor handle forgotten. Not critical but would have been nice. Xxx xxx xxx xxx xxx xxx More

Great service, great people.Everything that has been Great service, great people. Everything that has been promised, had been delivered (transportation/car brought back home) Highly recommend Palo Alto Great service, great people. Everything that has been promised, had been delivered (transportation/car brought back home) Highly recommend Palo Alto Audi dealership, my 3rd car with them. More

The service is excellent, staff are very friendly and I like the fact that they have a valet service that they can pick up and drop off your car. like the fact that they have a valet service that they can pick up and drop off your car. More

Very friendly service and appreciate the follow-up texts after purchasing. Was a long process when signing the paperwork and financing but was treated very well. Have nothing but good things to say about Au after purchasing. Was a long process when signing the paperwork and financing but was treated very well. Have nothing but good things to say about Audi Palo Alto. Was a great buying experience. More

No time to do so xxxxxxxxxx xxxxxxxx cxxxxx cxxxxxxxxx cxxxxxxx CNC xx cxxx cxxxx cxxxx cxxxxx cxxxxxx xxxx cxxxx XX xx xx xx xxxxx cxxxx cxxxxxxx CNC xx cxxx cxxxx cxxxx cxxxxx cxxxxxx xxxx cxxxx XX xx xx xx xxxxx cxxxx More

Review on dealsership sales experience:I had previously Review on dealsership sales experience: I had previously called and made an apt to purchase a vehicle advertsied on their website. drove in after wor Review on dealsership sales experience: I had previously called and made an apt to purchase a vehicle advertsied on their website. drove in after work and told them we had an apt with one of the sales managers. was told he was busy, and after waiting around for 10 min while the staff discussed who would be helping me, was handed over to a lower level sales associate. He told me the car I was here to see, was actually in the service dept because of an issue and we could not test drive the car. I was thinking they could of told me that before we drove in if they knew the car was not ready? He said we could "look at the car" so we did. I was actually motivated to buy, so asked if the price was negotiable. He said no. I asked how long the car had been sitting in the dealership. (I knew the car had been there for at least 2months from the website) but he flat out lied and said they just got it a couple days ago. he clearly was not in the mood for selling the car. maybe the problem was that it was already 6pm and he was looking like he wanted to go home soon rather than help make a sale. I was actually very motivated to buy and even had brought my checkbook... but I put my checkbook away, and looks like I will be taking my business elsewhere. Certainly did not feel welcome or appreciated at this particualr Audi dealership, unlike some of the others I had visited prior. More

Very good staff and the sales team took such good care Very good staff and the sales team took such good care of us. All of their team really wanted us to have a great buying experience. We truly apprecia Very good staff and the sales team took such good care of us. All of their team really wanted us to have a great buying experience. We truly appreciate the hospitality and professionalism that was provided. More