Audi Palo Alto

Very responsive, and accurate in identifying problems, estimating the repair duration, and clarifying the paper work. They also prepared me a loaner car. estimating the repair duration, and clarifying the paper work. They also prepared me a loaner car. More

Mr. Quan Huynh is friendly, professional and provided constant updates with the progress of my vehicle service. constant updates with the progress of my vehicle service. More

Exceed expectations. Completely satisfied with their professional service. Have used their service all the time for my Audi for couple years. Completely satisfied with their professional service. Have used their service all the time for my Audi for couple years. More

Good communication with friendly service personnel over text. Kept informed about additional items found in inspection and quote delivered efficiently via text link and accepted online. Some minor delay text. Kept informed about additional items found in inspection and quote delivered efficiently via text link and accepted online. Some minor delays in getting a part but car ready a few hours after original estimated time. Worth looking out for the coupons - got a 15% discount. More

Good Advisor team and scheduling system. Work done consistently well. Would recommend this dealership and maintenance group. Work done consistently well. Would recommend this dealership and maintenance group. More

Quan in service department was excellent. He kept me updated through a very difficult situation related to repair on my Audi etron. Although it took a long time, Quan was very helpful in reso He kept me updated through a very difficult situation related to repair on my Audi etron. Although it took a long time, Quan was very helpful in resolving the situation More

The Service Department at Palo Alto Audi is awesome. Provides an outstanding overall customer experience. Provides an outstanding overall customer experience. More

Speaking specifically in regard to the service department. Quan was very helpful and pleasant to work with. Quan was very knowledgeable with all the questions that I asked. He's a very great s department. Quan was very helpful and pleasant to work with. Quan was very knowledgeable with all the questions that I asked. He's a very great service advisor. He goes the extra mile to make sure that all of my requested are handles in a timely manner. Also Nano with shuttle is very on time. Nano really help to ensure that customers get to their destination on time as needed. Really appreciate all very much! More

Excellent and speedy service. Advisor was very professional and friendly. Shuttle service to and from home was super convenient. Advisor was very professional and friendly. Shuttle service to and from home was super convenient. More

Mila saved the sale with her hard work. She was the bright spot on a shaky start. She was the bright spot on a shaky start. More