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Audi Palo Alto

Palo Alto, CA

4.1
2,842 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,842 Reviews of Audi Palo Alto

July 29, 2025

Service was outstanding. It took weeks to replace a dashboard unit that had wrong mileage, but they did it all without charge. It had a loaner the whole time. Arnold Stovall More

by Hobart Birmingham
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Stovall
July 17, 2025

Always great service here, work always completed in a timely manner. Convenient location as well More

by muchen269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Stovall
Jul 18, 2025 -

Audi Palo Alto responded

Thanks so much for the review. We look forward to your next visit to Audi Palo Alto!

July 17, 2025

This is my first time stepped in Audi Palo Alto, David from sales team patiently walked me through the process to get the car I'm looking for and make very pleasantly buying experience, no pressure, no sa More

by paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Young
Jul 18, 2025 -

Audi Palo Alto responded

Paul, thank you for choosing Audi Palo Alto and paying us a visit. We are thrilled that David was so attentive and informative, and we will share this feedback with him. Safe travels in your new car!

July 01, 2025

Professional and efficient. They manage the chaos of type-A personalities while making everyone a priority. Their strong communication skills and amazing service is why we keepi More

by toddmwilms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gaddis
Jul 02, 2025 -

Audi Palo Alto responded

Thank you for highlighting the professionalism and efficiency of our team at Audi Palo Alto! We're delighted to know that our communication skills and service keep bringing you back. We look forward to continuing to serve your automotive needs!

June 22, 2025

Very personable and professional! Explained all work that was to be done. He even got my car washed which was so nice! More

by mar27par
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Stovall
Jun 23, 2025 -

Audi Palo Alto responded

We're happy to hear about your positive experience at Audi Palo Alto! It's great that our team provided clear explanations and went the extra mile with a car wash. Thank you for sharing this feedback!

June 16, 2025

I can’t thank Alex Garcia enough for his outstanding assistance in getting our vehicle back on the road. While my wife and I were in town caring for our son at Stanford Medical Center, our engine light More

by werbeckes75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Jun 16, 2025 -

Audi Palo Alto responded

Thank you for sharing your experience with Alex and the team at Audi Palo Alto. We're so glad to hear that his exceptional service helped ease a stressful situation during such an important time. Safe travels back to Reno, and we appreciate your recommendation!

June 01, 2025

David from sales and Arnold from service provided excellent customer service during my visit to Audi Palo Alto. More

by Re666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold in service: 5 Stars, David Young
Jun 02, 2025 -

Audi Palo Alto responded

We're delighted to hear that David and Arnold provided excellent customer service during your visit to Audi Palo Alto. Thank you for sharing this positive feedback!

May 14, 2025

Bought my car here, but the reason you should come here is Ali from Service. He is absolutely amazing, extremely professional, expert knowledge, he’s why advisors exist and really sets up what the industry More

by will986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Le
May 14, 2025 -

Audi Palo Alto responded

Thank you for highlighting Ali's exceptional service at Audi Palo Alto! We're delighted to hear that his professionalism and expertise made such a positive impression. We appreciate your recommendation and look forward to assisting with any future needs!

May 02, 2025

Great technical expertise but they can be overloaded thus work is rushed leading to quality of repair. More

by henryskgoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Le
May 02, 2025 -

Audi Palo Alto responded

Henry, thank you for sharing your feedback. We appreciate your understanding and will work on improving our service efficiency at Audi Palo Alto to ensure top-quality repairs every time.

May 01, 2025

Great experience with the team every year delivering excellent quality work and exceptional customer service. More

by FO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2025 -

Audi Palo Alto responded

We're delighted to hear that you've consistently had a great experience with our team at Audi Palo Alto. Thank you for your kind words and continued support!

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