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Audi Palo Alto
Palo Alto, CA
2,822 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,822 Reviews of Audi Palo Alto
March 28, 2025
didn't use dealship delivery or rental car service. (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not somethi (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not something must offer, just share of thoughts) The service agent asked the guest to wait in line when no clear indication of a wait line. (Suggest a better log in system or better way to keep the line since there were only 3 people). More
by haohao1218
Employees Worked With
Ali
March 10, 2025
Nate Fakiri and the Audi sales team did an excellent job preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. More
by msessums
Employees Worked With
Nate Fakiri
February 13, 2025
This dealership prioritize sales over customer satisfaction. Their primary focus is to closing deals, They are not attentive to customer care. Avoid them, there are other dealerships in the area satisfaction. Their primary focus is to closing deals, They are not attentive to customer care. Avoid them, there are other dealerships in the area that have a stronger reputation for customer. More
by BestPoints
Employees Worked With
Not listed
November 01, 2024
Experience with recent repair: problem diagnosed, new part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. More
by pbashaw
Employees Worked With
Arnold
October 29, 2024
Very prompt . great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems More
by hartford4351
Employees Worked With
John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
October 22, 2024
Please call me. I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not connect me to the service department, and multiple technicians I have used there in past did not return my voice mails. Eventually, I made an appointment for today. When I arrived, a line of cars blocked the driveway (see video). Eight service desks were empty (see video). I waited behind five unserved customers for 45 minutes and checked in. I was told that the car might not be diagnosed today despite my appointment. I waited for a text about my car being checked in and it has not come. I have no way of reaching a human and my car is stuck in a sea of cars waiting to be serviced and I have not expectation it will even be looked at soon. No loaner cars were available and the courtesy vehicle was 30 minutes away. I went home on Uber and ordered a GoRental to be delivery to my house. I will post this review and these videos everywhere I can on Yelp and Audi sites until I am treated like a customer. Jonathan Rosenberg Cell xxxxxxxxxx Drop off video: https://photos.app.goo.gl/2hzdptzLDk7hBNUJ9 No technicians at desks video: https://photos.app.goo.gl/hMXQq8rkfxpk4Vi57 More
by jonathan.rosenberg
Employees Worked With
Arnold Stovall
October 16, 2024
My experience was extremely positive. The service professionals were engaging and knowledgeable in explaining my car's problems, and demonstrating the situation with my coolant problem. The service professionals were engaging and knowledgeable in explaining my car's problems, and demonstrating the situation with my coolant problem. Their service was very fast and they were great at communication. I would not hesitate to return. More
by mskerob
Employees Worked With
I cannot recall the man's name, but it may have been Omeid-wonderful!
October 14, 2024
I have taken my Audi's to this dealership for the past 10 years and the service has severely declined since Swicker took over. From overfilling oil, leaving screws on the dash from a repair, not answering p years and the service has severely declined since Swicker took over. From overfilling oil, leaving screws on the dash from a repair, not answering phone calls, cars not being ready, and finally agreeing to fix something and noting that "part should be replaced" but doing nothing. DO NOT TAKE YOUR CAR HERE. This service department is the worst. More
by LoyalAudi
Employees Worked With
Richard Yoneji , John Su, Victor Luis, Jon Bittrolff, Marie Kolda, Quan Huynh, Kevin Gaddis, David Liss
