Audi Pacific

Outstanding service To me the service experience is as any other aspect of purchasing a car. My experience with Audi Pacific has been excellent. I particularly want to co To me the service experience is as any other aspect of purchasing a car. My experience with Audi Pacific has been excellent. I particularly want to commend Natalie Lucido for making it a pleasant experience. More

Quick and easy Worked with Ryan on 12/23 for my initial test drive. Closed less than a week later after finding the right car for us that was not white. That is say Worked with Ryan on 12/23 for my initial test drive. Closed less than a week later after finding the right car for us that was not white. That is saying a lot considering all the white Q7s. Fastest finance signing I have ever been a part of. So fast, I even forgot to get his card. More

supplemental heater warranty recall Easy to make appointments, welcoming reception upon arrival. Our service writer Henry was ready for us and knowledgeable about the vehicle and the re Easy to make appointments, welcoming reception upon arrival. Our service writer Henry was ready for us and knowledgeable about the vehicle and the recall. Everyone at the dealership was friendly and anxious to help. We were able to get a loan vehicle which was fortunate at the service took two days to complete. We'll definitely come back for service. More

Replacement vehicle followingaccident Overall I was happy. Had difficulty connecting with a sales rep as I initially emailed Mark Johnson and didn’t get a reply, then emailed the general e Overall I was happy. Had difficulty connecting with a sales rep as I initially emailed Mark Johnson and didn’t get a reply, then emailed the general email and didn’t get a reply so I had to go through the chat bot to actually get someone to contact me. Not a good start for an existing return customer. Once I got in touch with a human Joe Adana was very helpful and Mark ensured I got the best deal possible. A couple small things: when you lease a $50k+ vehicle you would expect small acccessories to be included like roof rails and privacy cover for the cargo area. Not so. My previous Q5 that I leased in 2106 came with both and our q3 came with the privacy cover. Small thing but the expectation to sell those accessories on a $50k car is a bit disappointing. All that said, I am really pleased with the car and service. More

Easy no hassle deal Worked with Joe to lease a new SQ5. Joe made the process hassle free and was very responsive. We worked out a deal over text message, he had me send i Worked with Joe to lease a new SQ5. Joe made the process hassle free and was very responsive. We worked out a deal over text message, he had me send in the materials he needed over text, and I signed the papers that night. I’d definitely buy/lease from Audi Pacific again. More

Great customer service We worked with Ryan Arora to get a 2018 Q3. Ryan was very patient with us and he followed up with us many times without being pushy or demanding. He e We worked with Ryan Arora to get a 2018 Q3. Ryan was very patient with us and he followed up with us many times without being pushy or demanding. He even came in on his day off to let us take another test drive! I’m very indecisive, so we made a few visits to the dealer but from beginning to the end, Ryan was helpful and patient. I highly recommend working with him! More

Pacific Audi Service Department Natalie and the Pacific Audi Service department has the best service in all the car service that I've experienced. There promptness and the video com Natalie and the Pacific Audi Service department has the best service in all the car service that I've experienced. There promptness and the video communication by the service technician far surpass any dealership! More

Car damaged while at dealership. I brought my Audi Q7 for a fuel flange recall repair. 3 days later. I went to pick up my car and the driver seat and the side mirrors were adjusted fr I brought my Audi Q7 for a fuel flange recall repair. 3 days later. I went to pick up my car and the driver seat and the side mirrors were adjusted from my usual settings. I went ahead and tried to adjust it back and the driver's side won't budge. It was around 630PM and Natalie, my service advisor was no longer around so I left my SUV for them to check it. Same thing happened about 4 years ago while I was picking up my vehicle. The passenger side mirror had the same issue when I was picking it up. I was told to come back the next day since the advisor had gone home. When I came back the next day, I was told that they won't cover repairs since I took it out from the lot. They said they spoke to Brock Temple(Manager) and there's is nothing that they can do. Ever since then, I had been bringing my car to Audi Circle and for every service, I started a habit of checking my mirrors during pick-up. I never had a problem so far until I had this last service with Audi Pacific. I came in the next day and I was let in at the manager's office. I spoke to Brock and Natalie and told them that I brought it in working. The fact that somebody adjusted it means that it was working when the car was in their lot. I was told excuses, susch as “car can break at anytime” and was even told to wait while they check with Audi Circle. Brock made a sarcastic comment "I hope you're not going to blame me about your battery too!" Since they were suggesting to replace my battery. Since I need to leave because I still have business appointments, I asked them if they will cover the repair. I was told by Brock "I'm simply not buying your story". I don't know why they held me to stay if this was the case. He told me that I can pay for the part and they will install it for me as suggested by the Service Foreman. I told him that I am really frustrated since this was the second time that it happened and left the dealership. I left a message with Natalie to call me when the part comes in. It's been more than a week and I still have not received any call back. I expected a better customer service from this dealership. I thought Audi will have a higher standard compared to other Automakers. So far, I had better customer service at South Bay BMW. More

My Audi experience with Natalie Lucido Natalie is always cheerful,professional and knows Audi cars inside and out. Natalie makes the bringing your car in for service an easy experience and Natalie is always cheerful,professional and knows Audi cars inside and out. Natalie makes the bringing your car in for service an easy experience and always fallows up with you so you know what’s happening. I am very happy that Natalie is my Audi service representative More

Service of my Audi The team was efficient and friendly. I really liked the video of the undercarriage inspection. I will definately continue to come to Pacific Audi fo The team was efficient and friendly. I really liked the video of the undercarriage inspection. I will definately continue to come to Pacific Audi for my service needs. More