Audi Pacific

Just what I expected from Audi Pacific Which is why I came back for another Q5 from them. I've been buying cars for over 50 years and experiences with the dealers have ranged from unpleas Which is why I came back for another Q5 from them. I've been buying cars for over 50 years and experiences with the dealers have ranged from unpleasant and / or stressful to enjoyable and satisfying. Audi Pacific turned out to be the later with my first lease of a Q5 from them. After 3 years of excellent experiences with a variety of service personnel (not to mention the Q5 itself), I just leased another Q5 from Audi Pacific. Same experience - everybody involved in the sales experience made you feel like family and confident you were making a good choice – and never left you wondering if you just got ripped off. Everyone was friendly, competent and helpful - knew the cars and options inside out. Special kudos for my sales person, Collin Kleinman, and the general sales manager, Mark Thompson. More

Excellent Customer Service Their customer service is first class! They are always friendly, responsive and attentive, and always make sure you have a great experience while yo Their customer service is first class! They are always friendly, responsive and attentive, and always make sure you have a great experience while you wait for your car. More

Excellent buying experience Sales people were punctual and courteous. Simon was great to work with on our purchase of a used vehicle and seemed to really understand all of the f Sales people were punctual and courteous. Simon was great to work with on our purchase of a used vehicle and seemed to really understand all of the features of the vehicle. More

2016 A4 15K service, recall notice, repetitive TPMS light Service Adviser Natalie is exceptionally friendly, responsive, and appears to be technically competent as well. Making the appointment was easy. One Service Adviser Natalie is exceptionally friendly, responsive, and appears to be technically competent as well. Making the appointment was easy. One star off for: 1. Told Service was "unusually busy and backed up" - ergo car would not be ready on the day brought in (extra day required). 2. Scheduled Audi loaner not available (same reason); provided with Enterprise car instead - required extra "process" and an additional one hour. 3. Most important, Service was unable to determine cause of repeated left rear TPMS light - tires rotated and I'm to drive it to see which, if any, tire/wheel caused TPMS light to come on yet again. More

Always great service Working with Pacific Audi is always a pleasure. The service staff are great and friendly and keep you updated on the status of your car. Working with Pacific Audi is always a pleasure. The service staff are great and friendly and keep you updated on the status of your car. More

Great, comfortable experience Atmosphere is warm and comfortable. Our salesman, Alex, was a pleasure to work with. He was warm and friendly and found the car I really wanted. Atmosphere is warm and comfortable. Our salesman, Alex, was a pleasure to work with. He was warm and friendly and found the car I really wanted. More

Very attentive personalized service I took my car in for service. The service was very good, and Natalie provided me with a loaner car and kept me updated throughout the day on the prog I took my car in for service. The service was very good, and Natalie provided me with a loaner car and kept me updated throughout the day on the progress of my service. Her service was excellent and very attentive. My only issue is with the Audi corporation and the prices they charge for service, but no problems with the dealership. More

New car Alex was excellent at demonstrating the car and meeting my needs when it came to options of lease and finance. He kept in mind my time constraints an Alex was excellent at demonstrating the car and meeting my needs when it came to options of lease and finance. He kept in mind my time constraints and worked with the team to meet expectations More

Always great service at this location, Henry was great. Easy to drop off and pick up with super friendly staff. Will be back again and again. at this location, Henry was great. Easy to drop off and pick up with super friendly staff. Will be back again and again. More

Lovely people. lovely facility I had an "emergency" where my car wouldn't start. Audi Pacific came and jump-started my car and then took care of the problem for me on short notice. I had an "emergency" where my car wouldn't start. Audi Pacific came and jump-started my car and then took care of the problem for me on short notice. Natalie was incredibly helpful and I was so pleased to have my car back reasonably quickly! More