Audi Pacific

Very nice. From beginning to end it was a very professional handling of every aspect of my time there. Even though it definitely was going to rain the next day From beginning to end it was a very professional handling of every aspect of my time there. Even though it definitely was going to rain the next day my Audi was washed to perfection. Thank you. More

Very Professional and Excellent Customer Services Alex and Steve customer service was first class! They were always friendly, responsive and attentive, and always made sure I had a good experience in Alex and Steve customer service was first class! They were always friendly, responsive and attentive, and always made sure I had a good experience in getting a new care More

professional and good follow up professional, friendly and good follow up. received loaner vehicle, received phone calls regarding status of service, received the car earlier then pr professional, friendly and good follow up. received loaner vehicle, received phone calls regarding status of service, received the car earlier then predicted, quickly paid bill with no wait time and got into a washed car that ran perfectly. thank you More

Just what I expected from Audi Pacific Which is why I came back for another Q5 from them. I've been buying cars for over 50 years and experiences with the dealers have ranged from unpleas Which is why I came back for another Q5 from them. I've been buying cars for over 50 years and experiences with the dealers have ranged from unpleasant and / or stressful to enjoyable and satisfying. Audi Pacific turned out to be the later with my first lease of a Q5 from them. After 3 years of excellent experiences with a variety of service personnel (not to mention the Q5 itself), I just leased another Q5 from Audi Pacific. Same experience - everybody involved in the sales experience made you feel like family and confident you were making a good choice – and never left you wondering if you just got ripped off. Everyone was friendly, competent and helpful - knew the cars and options inside out. Special kudos for my sales person, Collin Kleinman, and the general sales manager, Mark Thompson. More

Excellent Customer Service Their customer service is first class! They are always friendly, responsive and attentive, and always make sure you have a great experience while yo Their customer service is first class! They are always friendly, responsive and attentive, and always make sure you have a great experience while you wait for your car. More

Excellent buying experience Sales people were punctual and courteous. Simon was great to work with on our purchase of a used vehicle and seemed to really understand all of the f Sales people were punctual and courteous. Simon was great to work with on our purchase of a used vehicle and seemed to really understand all of the features of the vehicle. More

2016 A4 15K service, recall notice, repetitive TPMS light Service Adviser Natalie is exceptionally friendly, responsive, and appears to be technically competent as well. Making the appointment was easy. One Service Adviser Natalie is exceptionally friendly, responsive, and appears to be technically competent as well. Making the appointment was easy. One star off for: 1. Told Service was "unusually busy and backed up" - ergo car would not be ready on the day brought in (extra day required). 2. Scheduled Audi loaner not available (same reason); provided with Enterprise car instead - required extra "process" and an additional one hour. 3. Most important, Service was unable to determine cause of repeated left rear TPMS light - tires rotated and I'm to drive it to see which, if any, tire/wheel caused TPMS light to come on yet again. More

Always great service Working with Pacific Audi is always a pleasure. The service staff are great and friendly and keep you updated on the status of your car. Working with Pacific Audi is always a pleasure. The service staff are great and friendly and keep you updated on the status of your car. More

Great, comfortable experience Atmosphere is warm and comfortable. Our salesman, Alex, was a pleasure to work with. He was warm and friendly and found the car I really wanted. Atmosphere is warm and comfortable. Our salesman, Alex, was a pleasure to work with. He was warm and friendly and found the car I really wanted. More

Very attentive personalized service I took my car in for service. The service was very good, and Natalie provided me with a loaner car and kept me updated throughout the day on the prog I took my car in for service. The service was very good, and Natalie provided me with a loaner car and kept me updated throughout the day on the progress of my service. Her service was excellent and very attentive. My only issue is with the Audi corporation and the prices they charge for service, but no problems with the dealership. More