Audi Oxnard

Forgive me for writing a lengthy review, but I do believe is helps to paint the best word picture for those who actually read them, including the people at DCH Audi of Oxnard. Being in the market for a co is helps to paint the best word picture for those who actually read them, including the people at DCH Audi of Oxnard. Being in the market for a commuter car (diesel/hybrid high mpg) I did a fair bit of research online. I had narrowed my choice to two cars, a VW TDI or Audi TDI (zero difference in overall engine and MPG in my opinion and in no way a pretentious as a Prius). With a Jetta GLX to trade in, I did now about VW, there history, and the overall quality of the cars made by the company. With the price comparison between the two I did take a look at the Jetta TDI “Cupetition” first. I personally liked the car and its more sporty nature than the normal TDI. The big advantage being the price, with the manual transition as a huge disadvantage (needed an auto/DSG car). After a while I talked to a co-worker about DCH Audi and how they have progressed, being a relatively new addition to DCH in Oxnard. While they couldn’t recommend them enough, I did take a trip to the Rusnak group in Westlake (down the 101). While I did get much improved service over Barber VW, I was not impressed with the friendliness. To me I did get an impression of “anyone who’s anyone comes to Rusnak and we know that” attitude. After a couple of months I went online to DCH’s website. While all the usual stuff is there, inventory, maps, etc; I was very pleased to see the team of people and their profile online. So knowing they had TDIs I took a trip to check out the A3 TDI. The first person I met was Jeff Macgregor (sales). He was and is a great person and salesman. Approachable, friendly, knowledgeable, and a whole other mess of positive adjectives describe him. Even if I did not buy a car from him and DCH, I would implore you to go there and talk to him. You might just walk away with an Audi key in your pocket because you wanted to. Demo was awesome, test drive was great (love the S-line suspension and brakes), and Jeff was explaining everything along the way. Not just the MPG, but knowing I compared a VW, all the other accoutrement that went with an Auid, the fit n’ finish, MMI, comfort, quality, and the Audi service. Needless to say, I wanted the car. But Jeff did not pressure me. He respected that I needed to get “the boss’s” take and feel for the car. With zero pressure and positive impression in my rear view, I was back later that day for a second test drive with “the Misses”. Again everything was the same for her, and I cannot speak highly enough about Jeff’s service and professionalism. So, very open to the idea of owning or leasing one, Jeff very casually started to price out the car. Now here is where I think Jeff split from everyone else I’ve ever dealt with in buying/looking at a car. He made us feel like he was on our side. Not just by saying that, but his demeanor, his intentions, and his logic all resonated with me that he knows we want this car for a certain price and he was going to do everything to get it for us. After a couple of back and forth discussions, we agreed on a price. Again the difference in the hand off with DCH Audi. Jeff did not just turf us to the finance manager Kenny Thompkins, but did a good job of transitioning over to the whole “signature” phase. In my mind I was looking for the “good cop, bad cop” between salesman and finance, but there was none. Kenny was great. He is super nice and friendly, and took his time to explain everything I was signing and made sure to answer any questions thoroughly. Now that I have my car, I love it. Over the next couple of days there were some items that I wanted to get addressed (1. They lock the CD/DVD player so you can’t eject the Nav DVD on the A3 MMI 2. The audible beep leaves me with a ring in my ear when the car is armed in the garage) along with having the MMI setup by a pro. So here is where my concerns about DCH come through. Roger Heikkinen, the “Delivery Coordinator” seems awkward to me. The MMI is a great system with a wealth of ability, Roger was able to do things I could do after reading the manual. I was expecting a couple of hours of setup, discussion, programming, Q and A, and I got 10 minutes of Bluetooth setup, and programmed home in the GPS Navigation with no knowledge of how to eject the CD/DVD. Roger was courteous and willing to open all the A3s with MMI to see if their CD/DVD ejected, but I dislike the “I’ve never seen this” answer. Being an engineer and a manager, it’s those questions we should all expect to have asked to us. Both Roger and Chase Dunning were helpful and did take my info do and promised to look into and inform the service people, which they did and I thank them for that. When I got a call from Audi about the CD/DVD eject from Bryan Buenger, I was immediately comforted. He seems to know exactly what to say to assure me he was taking care of it. That was just what I needed to get over the “what if” about buying the car. One comment to Bryan and any of the technicians, please figure out how to disable the audible alarm beep when I arm the car. Overall I am very impressed with DCH Audi of Oxnard. I would like them to continue to improve their technical and setup service, but both top down and bottoms up team seemed very eager to help. I took a stack of Jeff’s cards and gave them to co-workers like candy on Halloween. If you want a quality car, there is no doubt you buy an Audi. If you want quality people doing everything they can for you, there is no doubt you go to DCH Audi of Oxnard. More

Exceptional service! No pressure sales and no hassle finance. It was the best car buying experience I have ever had! My sales rep went above and beyond in so many areas. He made sure that my used car finance. It was the best car buying experience I have ever had! My sales rep went above and beyond in so many areas. He made sure that my used car purchase was safe and up to ALL standards. Thank you DCH Audi of Oxnard! More

Great team of people. Personable and knowledgeable. After seeing and driving my new car, I was able to negotiate the deal over the phone the next day. Then, by giving needed info over the phone, pick After seeing and driving my new car, I was able to negotiate the deal over the phone the next day. Then, by giving needed info over the phone, pick up of the new car took about 15 minutes! Only thing I would like different is their first offer; it could have been more reasonable. More

We were looking for an used Audi Q5 and were having quite a time finding the deal we could not refuse. We called DCH Oxnard to make sure the advertised car was still available. Gabe was accessible by telep a time finding the deal we could not refuse. We called DCH Oxnard to make sure the advertised car was still available. Gabe was accessible by telephone and told us the care was still available and was willing to hold the car until we could get there given the 1 1/2 hour drive to Oxnard. The drive was well worth the deal we got. I love my car! More

Robert Duarte was our car dealer. We were blown away by the professionalism, efficiency and friendliness we received. I would definitely refer friends and family to Robert. My husband and I are extreme the professionalism, efficiency and friendliness we received. I would definitely refer friends and family to Robert. My husband and I are extremely pleased with our Audi and the excellent customer service skills Robert demonstrated. Robert really listened to what we wanted. He was sensitive to our needs and worked out a deal we could not refuse! Thank you Robert! Gabriel was awesome! This is our first Audi car and first experience with Audi. We are definitely fans! More

DCH Audi of Oxnard provided me with the best purchase experience I've had yet and I've had many cars. Chase was courteous and helpful as was Jeff. In the end, I made my decision to buy based on the trea experience I've had yet and I've had many cars. Chase was courteous and helpful as was Jeff. In the end, I made my decision to buy based on the treatment and offer Chase organized for me. Easily recommend DCH Audi of Oxnard to anyone in the market for an Audi and a great dealership experience. More

Tom was the salesman I worked with. I don't like spending a lot of time at car dealerships and he didn't want to waste my time. He listened carefully to what I wanted, encouraged me to test drive a couple of a lot of time at car dealerships and he didn't want to waste my time. He listened carefully to what I wanted, encouraged me to test drive a couple of different cars--new and used--so that I could be sure to make an informed decision. No pressure at all, only the information I needed to make my purchase efficiently. Roger delivered my car and gave me a thorough tutorial in all of the controls and systems. This was a very pleasant experience. More

My sales person, Jeff, was helpful from the moment I walked in. He immediately understood what kind of car I was looking for, and we were testing driving a similar car within 15 minutes. Jeff worked har walked in. He immediately understood what kind of car I was looking for, and we were testing driving a similar car within 15 minutes. Jeff worked hard to find me the exact A5 I wanted within three days, and the delivery service was amazing. Perhaps Jeff is so great because he is "Women Certified!" I'll definitely send my friends to him. Roger, the brand specialist, has also been very helpful getting me used to all of the great new technology in my car. He doesn't seem to mind my many phone calls and questions, and always takes time for me. I look forward to developing these relationships at Audi over the lease of my car--and hopefully onto the next new car. More

Robert Duarte was fantastic at listening to MY needs, and finding me the right car (truck) to fit my budget! Gabe Ulloa was instrumental in putting the deal together and getting me the best financing for my finding me the right car (truck) to fit my budget! Gabe Ulloa was instrumental in putting the deal together and getting me the best financing for my situation... I would definitely recommend DCH Audi, Oxnard, as a great place to buy a car. And when I can swing it, I plan to go down and buy an A8 or maybe a Q7 from these guys...!! They are the BOMB!! Woohooooo!! More

This was an absolute great experience. Robert's knowledge and professionalism were great. He listened to what I was looking for and directed me to the vehicles that met my interests. His understanding to my and professionalism were great. He listened to what I was looking for and directed me to the vehicles that met my interests. His understanding to my unique situation and how my process was to be conducted, accounts to his understanding of "Customer First" and the process of taking the time to go over the options. I would definately recommend the DCH Family of Dealers and especially Mr. Robert Duarte to take care of you car needs. Thanks Robert.... Regards, Sean Scanlon (A Happy and satisfied New Owner of a Lexus ES350) More