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Audi Oakland

Oakland, CA

4.6
43 Reviews

7201 Oakport St

Oakland, CA

94621

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43 Reviews of Audi Oakland

August 04, 2024

The guys at Audi Oakland are fantastic! Prompt, helpful and excellent customer service. I made an appointment and was greeted with enthusiasm. This made the experience lovely. They are know More

by Lauren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Sal and the finance team
Aug 05, 2024 -

Audi Oakland responded

Lauren, we're delighted to hear that you had such a positive experience with the team at Audi Oakland! Enjoy your new car and thanks for choosing us!

Aug 06, 2024 -

Lauren responded

Update 8/5/2024. I called several times to get a contract. Omar didn’t provide a contract as promised. I stated “no to the warranty.” I stated it several times. Today I finally got my contract. They added the warranty. They are liars!! This is not acceptable to do this to people. Hard working people sign a contract and then it is amended. Totally dishonest. Don’t go here

Aug 06, 2024 -

Audi Oakland responded

Lauren, I don't understand how this misunderstanding occurred but I deeply apologize that it did. This is not how we conduct our business. Someone will reach out to you today to arrange to cancel this warranty for you. Again, I truly apologize. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

July 30, 2024

The dealership is great but my 5 star rating is primarily due to Hassan! The level of professionalism and care that he showed was outstanding! More

by Mam0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hassan
Jul 31, 2024 -

Audi Oakland responded

We're delighted to hear that Hassan's professionalism and care made your experience at Audi Oakland outstanding! Thank you for the 5-star rating!

July 28, 2024

Great service, to ensure customer satisfaction they even sent videos of the diagnostics. Thank you More

by Wais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hassan
Jul 29, 2024 -

Audi Oakland responded

Thanks for sharing your 5-star experience with our team at Audi Oakland! It's always our pleasure to keep you updated and informed along the way.

July 20, 2024

My experience with Audi Oakland was fantastic. Customer service was super professional and friendly. My car was finished within the timeframe they provided. Overall, I would recommend this service More

by louella.ilog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jul 22, 2024 -

Audi Oakland responded

We're delighted to hear that you had a fantastic experience with Audi Oakland! Thank you for recommending us and sharing your positive feedback. Safe travels!

June 19, 2024

Jaime from Audi Oakland made it super easy for me. Dropped off early and had ready by mid-day. Excellent customer service. More

by M Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Nan
Jun 20, 2024 -

Audi Oakland responded

We're delighted to hear that Jaime provided excellent customer service and made the process smooth for you at Audi Oakland. Thanks for sharing your experience!

June 07, 2024

Jamie did a great job of keeping me informed of my repair. The repair came in below the estimate. I really feel Oakland Audi took an interest in helping me. More

by tmarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian , L-C Finley Sr.
Jun 10, 2024 -

Audi Oakland responded

We're delighted to hear that Jamie and the Audi Oakland team provided you with excellent service and kept your repair costs below the estimate. Thanks for sharing your positive experience!

June 03, 2024

Jamie provided exceptionaland prompt service when I took my Audi in for servicing. He responded to my request to complete service promptly More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 03, 2024 -

Audi Oakland responded

Marty, we're glad to hear Jamie provided exceptional and prompt service during your visit at Audi Oakland. Thanks for sharing your experience!

May 29, 2024

The person who helped me and my son is called Jakharee and he was more than helpful. When asked anything about the cars we were interested in or any questions to satisfy our curiosities in general, Jakhar More

by Michael Xu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakharee Cooper
May 29, 2024 -

Audi Oakland responded

Michael, we're delighted to hear that Jakharee provided such helpful service and made your family's visit to Audi Oakland enjoyable. Thanks for sharing this experience - please let us know if we can further assist you!

May 17, 2024

Very bad sevice did not keep promise deal did not follow bad finance manager Kevin wood rushing to sign did not explain what you signing did not give copy what you signing. Changing the price of vehicle di More

by Joalbiento
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
L-C Finley Sr.
May 17, 2024 -

Audi Oakland responded

We are sorry to hear about your experience. It's important that our customers feel fully informed and comfortable with their purchase decisions, so it's concerning to see we've missed the mark here. We would appreciate an opportunity to discuss this further and address any unresolved issues or concerns you may have. Please reach out at your earliest convenience - Thank you, Leadership Team - customerexperience@swickard.com

May 18, 2024 -

Joalbiento responded

call me ASAP.

May 01, 2024

Jamie was very professional,courteous,informative and caring. I appreciated coming to Oakland Audi for my service More

by ladyk.6584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 01, 2024 -

Audi Oakland responded

We're so glad to know that Jamie provided you with such a positive experience at Audi Oakland. Your feedback is greatly appreciated, and we look forward to serving your future needs!

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